I am so tickled with my jazzy ultra light upgrade it is stellar! And the service is amazing! I have…read moreno complaints! I got true white glove service which is hard to get here in the desert! I am so so happy! Thank you Jenna and Zane! -Terrie D

We had a mixed experience with this company. The pickup process was smooth, and the customer…read moreservice team was friendly and helpful. However, we ran into issues with the scooter during use. We rented it for my father-in-law to attend Stagecoach and made that clear during the reservation process. Despite that, we received a call on the first day saying they were unaware it would be used at the festival, which was frustrating since we had discussed it beforehand. Ended up being confused with another customer. The scooter did get him from the handicap parking area into the venue, but it consistently lost power afterward. We had the key off and stationary the entire time, but by the end of each day, we had to push him most of the way back to the car. We made sure to fully charge the scooter every evening, yet the same issue happened each day of the festival. We did inform the associate when we returned the scooter. While the initial service was great, the reliability of the equipment didn't meet expectations, especially for an event like this.

In February, 2025, I paid At Home Medical/Access Medical, Palm Desert, California, $8,055 for two…read morerecliner chairs. Delivery was promised in 3 months. After 4 months, I began calling wanting to know when I would have the chairs. I talked with Molly many times, and finally she said I should talk with Ali. I called Ali many times without a returned call. Finally on October 30th, I called Golden Tech, the manufacturer. I talked with Barbara, who informed me that that Gladys would call me back. On October 31st, Ali called to say I would have the chairs by the end of November. I asked her when the chairs were actually ordered and she said "in August". I called golden Tech back and was informed the chairs were actually order on October 30th. At Home/Access had my money for 8 months and I might never have received the chairs if I had not called the manufacturer

Very experienced staff. Helpful in evey way. It's amazing the offerings they have for health and…read moresafety at home. Good parking and a spacious store. Have had good experinces here. Highly recommend!

I had outstanding customer service his name is Jayson He…read morewas very detailed oriented and passionate for customer service has knowledge Thank you Jayson great service experience

Great service. Recliner delivered to hotel and picked up. Professional. On time…read more Personable phone responsiveness. I'd use them again.

Business advertises rentals. However. Not wheelchairs. They do get 10 stars for answering the phone…read moreon a Sunday.

I was currently in a situation where my husband, who requires intermittent catheters to drain his…read morebladder, was desperately low on inventory due to a late UPS delivery. I called Medical Express and the owner completely went out of his way to open early to fulfill our need. -- he even gave us a military discount! We were fortunate for his great service to us. Cristina

Doug was really helpful and kind. He provided a solution to my problem and showed willingness to…read morehelp.

Doug was a blessing!…read more We have a family member of ours battling pancreatic cancer and unfortunately her health is declining and her mobility is not well - we've had a scooter sitting in our garage since 2007 and we've decided to get it fixed up and ready for her to use. Doug immediately said "what can I give you for free" - definitely a response you don't experience anymore; very sincere and didn't even give it a second thought! Doug had no hesitation to help us! He not only discounted the cost of the battery, but he even blessed our family with a free charger and offered to deliver the scooter to my family member's house once it's repaired. Very generous and humble service, definitely recommend! Please continue to support!

Out of business? I've been happy with Access Medical, but…read morethey've run into financial problems and can no longer buy parts from their suppliers. They lied for months saying that Permobil was backordered, then admitted the problem when I needed parts for another chair. They say they are on credit hold with their vendors so you should not put a deposit on a chair. If they go bankrupt before delivery you will lose your money.

From the owner: We are proud to provide custom wheelchairs that fit better and arrive faster! Our rehabilitation…read morespecialists are dedicated to creating mobility solutions specific to our client's needs. We provide an extensive selection of custom- manual, standard, and rehab power wheelchairs from major manufacturers! We also offer all repair services, meaning if you need any repairs and/or adjustments on your wheelchair we're here to help! We guarantee to work alongside your insurance provider to make sure you receive the customization and services you need! We also offer many free services such as: wheelchair cleanings, seating adjustments, and new wheelchair consultations!

We purchased a lift chair 6 years ago from Harmony Home Medical Supply in San Diego. When the Vista…read morestore opened we now purchase items at that store. Everyone is so helpful and very knowledgeable in the different products and what might be most helpful for what we need. Erica, the owner, Eric, the Vista store manager, and Eric the delivery driver most recently went out of their way to accommodate us. I would highly recommend them.

Son needed a knee scooter to help him get around with a hurt foot. The pricing was very reasonable…read moreand they have a military discount!

When I injured myself on vacation and was going to be bed-ridden without crutches, the resort…read moresuggested I call Eric's, which was up the street. I only had one day left of vacation so didn't want to pay a full week's cost plus delivery fee. Eric understood and just said I could have crutches for the last day of vacation if I could pick them up. I got a Lyft driver to do so, and otherwise got to use the crutches for free. Eric did this without any likely benefit for himself. There is essentially zero percent chance of me being a repeat customer. He didn't ask me to write a review in exchange for the free rental. Then, when I came to store the next day via Lyft, he asked where I was headed, and I explained I was going straight to the airport. He just gave me the crutches...and saved me a lot of inconvenience and discomfort in the airport, where I was wheeled to the gate but would have had a MUCH harder time, say, going to bathroom or getting to my seat on the plane without crutches. In a time of monopolistic big companies taking money out of communities, we need more businesses owners like Eric to stick around.

Good experience.. salesperson was professional.. I don't have anything more to say. Requiring 85…read morecharacters is dumb

I had a great experience with Active Mobility. I didn't think to order mobility equipment for my…read morevisiting disabled family members, and Active was suggested. I called and secured exactly what I needed and had it delivered exactly when I needed it. They delivered quickly and were incredibly patient, answering all my questions with excellent customer service. The scooter and wheelchair were good quality and worked for what we needed. Highly recommend.

BUYER BEWARE. BE CAREFUL HERE! I bought over $1,800.00 worth of items here. All the items except…read moreone were opened by me. The one Item that was not opened, still wrapped in Styrofoam with tags, and plastic wraps etc I wanted to refund back soon after I bought since my relative passed before it could be used. They refused the refund saying it was a "sanitary issue", although it was obviously impossible that it had ever been used in any way and these same items are all over their showroom floor, open and unwrapped and for sale. A shower chair is not sterile, and as noted, this one was still completely wrapped in the original packing and tags. So the "sanitary" issue is obviously B.S. Their refund policy on my receipt states it only applies to open or used items I have heard from others this attempt to get out of refunding anything is typical, so be careful and aware here.