Let me tell you about sweetheart limo service, there is not a better limo service anywhere. The…read moreowner Randy and his very sweet partner Jeani will absolutely go the extra mile to take care of you!!! For my wife and I it was our 10-year anniversary we had them pick us up in Knoxville and take us to a beautiful cabin in the Smokies. First thing the limo driver was waiting on us with a red carpet out to truly make you feel like you're million bucks. Once we had our picture made we proceeded inside the limousine where Jeani had put together the most beautiful basket that any couple could ask for, she truly went the extra mile. It really made us feel special and with two kids it's really hard sometimes to feel special because everything you do in life goes towards your kids!!! So, it's really nice to have one night where sweetheart limo service made us feel so very special. I would like to Think Randy, Jeani and Bo our limo driver for a very wonderful special night!!!

When I initially booked with Royal Worldwide Limousines, it was never disclosed to me that Royal…read moreWorldwide Limousines was not the actual limousine company providing the vehicle, but instead works with local limousine companies to fulfill reservations. I was therefore not aware that I was actually renting from Sweetheart Limousines. After researching that address, I discovered that the business was Sweetheart Limousines. I then researched Sweetheart Limousines and found poor reviews concerning the company's vehicles and services. At that point, I had already made the non-refundable deposit and signed the contract. Because I was concerned about the reviews I had found, I took the initiative to contact Sweetheart Limousines directly approximately two weeks before our event. I explained to them that I had seen poor reviews regarding their vehicles and services and specifically asked questions about their business practices and for assurance that we would not experience those same problems with our reservation. Approximately one week later, and two days before our scheduled event, Sweetheart Limousines contacted me to confirm the reservation. During that conversation, I again took steps to ensure that the vehicle being provided would be acceptable. I specifically asked them to send me photographs of the actual vehicle we would be receiving, including photographs of both the exterior and interior. Sweetheart Limousines sent me photographs of the vehicle. Based on those photographs, the vehicle appeared to be in decent condition, so I did not have reason at that point to believe that the vehicle provided on the day of the event would be substantially different. Unfortunately, the vehicle that arrived for our reservation did not match the photographs that had been sent to me. As I explained over the phone, the vehicle that was sent was unacceptable and did not meet the standard I reasonably expected based on the service I booked and the photographs that were provided to me in advance. I personally inspected the vehicle, along with multiple passengers who were scheduled to ride in it. The vehicle was in poor condition. As it approached, the engine could be heard squeaking. I also have photographs showing areas on the top of the vehicle where the paint was peeling. The interior of the vehicle had a very strong cigarette/smoke odor and a foul smell that was so significant that some of the passengers were unable to continue riding in it. Given the condition of the vehicle, I was immediately concerned about proceeding with the booking. I also personally observed the driver when he arrived. his overall appearance was very disheveled and unprofessional. His shirt appeared dirty, there was dirt underneath his fingernails, and he had a noticeable foul odor. Immediately after arriving, he began smoking. I contacted Randy with Sweetheart limo and explained the condition of the vehicle and requested that it be replaced. He told me that there were no other limousines available but that there was a van available. I made it very clear to him that I needed the replacement vehicle to be in significantly better condition than the vehicle that had been provided. Randy then told me, in substance, that if the condition of the vehicle he had sent that day was unacceptable to me, he did not have another vehicle that was better than it. At that point, I had no reasonable alternative other than to cancel the remainder of the booking. Despite these efforts, the vehicle provided on the day of the event was materially different from what had been represented to me. DO NOT USE. Would give 0 stars if possible.

We recently used Royal Carriage Limousine service for one of our clients who needed a round trip…read moretransfer from Greenville to the airport in Knoxville. Every aspect of the trip went perfectly and the driver went out of her way to provide special assistance to our client. Our client couldn't be happier and neither could we. We will definitely use them in the future and would recommend them without hesitation! Kevin Young Cruise Planners

From the owner: Royal Carriage Limousine in Greeneville, Tennessee, provides professional limousine service for…read moreweddings, anniversaries, prom, special events, or airport transportation. Enjoy all the trimmings of traveling in style with the privacy you deserve for any type of occasion. Call us today to get to your special events in privacy and luxury in a classic limousine. 423-639-3186

On time, strong, safe diver and good conversationalist. Highly recommend especially for medical…read moreappointments

I booked this company for a 3+ hour ride from Tennessee to South Carolina and it was absolutely…read morenothing but amazing and professional. Pick up was seamless and the owner, Shannon, is very friendly and personable. Even had snacks and water in case I got hungry during the ride - touches like that matter. I felt so safe and comfortable during the ride too! Very important to me as a woman traveling alone. If you need a ride, do not hesitate to book! 100% will use her services again.

We've used Greenville Executive Limo several times and it is always a positive experience. John is…read moreour favorite driver, but they are all good and very professional. They usually show up early, not to rush you, but just to make sure they don't get held up in traffic, so no need to feel like you have to be ready early for your pickup. Highly recommend this company!

Tyler and Kristie were fantastic drivers, we enjoyed it! We reserved the Audi which was extremely…read morecomfortable and well-appointed. Hoping for the Maserati next! Ha! Thank you!

Great ride from the Asheville Airport into Highlands. The driver EJ was great…read more The conversation during the ride with EJ was wonderful and informative. Henry and Judith

From the owner: Over 30 years providing premium transportation in Western North Carolina for Airport…read moretransportation, Weddings, and every occasion important to you, . Properly licensed and insured Where you go is your business.How you get there is our business.

I have used this limo service several times. Sheri and Rod are the owners and they really have…read moretheir heart in this business. The first time I used the service it was for a special anniversary event -- and Sheri did everything she could to make the event unforgettable including finding chocolate covered strawberries. Everything was perfect and this was a trip to Asheville for a special experience. There was even trouble with the limo this time and they went the extra mile and hired a limo driver in Asheville for my whole time there at their expense and made sure they my special event did not skip a beat. For another event I had models in town for a special event and I got the mercedes van limo which even has a dance floor where a 6 foot tall model could stand in and dance to a great sound systems. The limo was immaculate and the Rod one of the owners personally drove for 1/2 of the service and a great / young driver for the rest of the time. When the models wanted a late night snack before being driven to the hotel at 4am they didn't skip a beat and took us all to a 24 hour restaurant and waited while we got our grub after a wonderful night on the town. F and L has by far the biggest selection of limos in town .. amazing selection and limo service from the airport which I have used several times. (see pictures of some of the great limos to choose from). Great price and super nice drivers. My experience with F & L has been first class!!

This company steals the credit card tips from their drivers. All credit card tips are pooled…read moretogether and distributed every other week, with 30% or more taken off initially and then distributed among all the drivers and dispatchers in the form of what they call an "incentive check". No one but the owner knows how much is given in credit card tips, so it is likely that the majority of these tips are kept by the owner. Also, the vehicles are in poor condition.

I needed a ride from Pigeon Forge to Knoxville Airport and found Smokey Mountain Transport in a…read moresearch. I called and they answered right away. They arranged to have a car pick me up 8am the next day. I'm they arrived on time with a nice SUV. We had a nice ride to the Airport. I would recommend this service to anyone looking for a ride in the Knoxville area.

This is the best car service in the Knoxville and Smoky Mountains! We use Nik and his service for…read morebusiness and personal travel to the airport and for all UT sports. Hands down the best service in town with very clean cars and first class service.