We puchase a condo with Roberts help. He is very knowledgable about buildings, their state, and…read morerepairs needed. He communicated well with us, effeciently and clearly. I would highly recommend him as a strong advocate for us and as a solid advisor. -Rachel

Robert is the best and he actually made the two day "as is" sale with four potential buyers,…read morechoosing the one that was the best for us and the neighborhood rather than the one who would have benefited himself more with two commissions. This is integrity and sincere concern for his client.

We were first time home buyers when we started working with Zaid. We interviewed countless real…read moreestate agents and Zaid 100% stood out as someone who was kind, knowledgeable, experienced, and truly wanted the best for our family. Before we even officially signed with him he took an hour out of his time to go over what the process would look like, where the market was at, listen to what we wanted out of our new home, and really just to educate us on the ins and outs of real estate. It became very clear that he was the right agent for us, we signed that night. Throughout the home showing process, he was ALWAYS accessible to us. He answered so many questions about the home buying process, gave his personal opinions when asked, and truly guided us. Each house we toured, we felt that he was really looking out for us, giving us feedback on what to look for in each house, if something was an issue, and helping us determine which neighborhoods would be a good fit for us. This was extremely helpful as we were new to the areas we were looking in. We couldn't be happier in our new home and we have Zaid to thank for that! Overall, Zaid went above and beyond for our family and we will always be grateful to him. We will absolutely be using him in the future, should we ever move, and will be recommending him to friends and family!

As a resident of Sierra Crest, I first noticed Zaid Hanna's name back in 2024 when I saw his real…read moreestate marketing poster at my doorstep labeling him as the "your #1 Sierra crest Seller Agent." I snapped a quick photo of it, thinking I might consult him if I ever needed to sell. By the winter of 2025, I received another flyer from Zaid that read: "The market is frozen, but we didn't give up." Even though the market was rough at the time, that property sold shortly after. His words truly touched me. In the high-cost, wealthy Bay Area, a modest condo often doesn't get much attention; many agents wouldn't bother putting in the effort and would simply advise the seller to rent it out if it didn't sell quickly. Although I had never met Zaid, I saved his number in my phone right then because I was deeply impressed by his work ethic. In the spring of 2026, my mother unfortunately passed away, leaving behind a condo that needed to be sold. I was at a loss for who could help. The property's location wasn't ideal, and the market was slow, so I knew I needed a top-tier agent. While I initially considered finding a Chinese-speaking agent, for some reason, I decided against hiring a Chinese agent. That's when I thought of Zaid. One day afternoon, I gave him a call and described the condition of property. he scheduled our first meeting immediately. Zaid was very nice. Our first meeting went incredibly well. Zaid analyzed the market for me. It was April, and inventory was unusually high. He recommended a minor renovation, and I agreed because I knew it would change the look of the home. He was highly professional and honest with me, acknowledging that the market was tough, especially for condos. However, he emphasized that his goal was a quick sale upon listing so it wouldn't sit on the market. Zaid's true professionalism shines through his phenomenal team. From remodeling, cleaning to the official listing, every team member was diligent and responsible. The renovation took about two weeks--a bit long, but the results were stunning. The house officially hit the market around Memorial Day. Throughout the process, Zaid called me every Tuesday to give updates. Remarkably, after just 7 days on the market, we received an offer! This completely exceeded my expectations. Given the less-than-ideal location, I had mentally prepared myself for a long wait. Seven days was faster than I could have ever imagined. I had seen many condos on Zillow sitting on the market for over three months, forcing sellers to slash prices multiple times. I felt lucky. The subsequent escrow and contract process went smoothly without a single delay. All contingencies were removed exactly on schedule. Yesterday, on July 2nd, this modest little condo officially closed escrow. I am incredibly grateful. It is easy to sell a perfect house, but selling a property with an unfavorable location requires an agent with extensive knowledge, sharp skills, and precise valuation. I believe a challenging property is the true test of an agent's capability, and Zaid completely proved himself. He gives honest advice that both buyers and sellers should take seriously. I highly recommend Zaid and his team, and I look forward to working with them again in the future.

From start to finish, Gina and everyone at GRO were fantastic! We needed a house that would be big…read moreenough to accommodate a family but stay strictly within our budget. With her patient guidance, Gina helped us navigate the housing market in Santa Cruz, and after a few *fun* offer adventures, we landed a fantastic house for our growing family. Even after the closing date, she and her team have been extremely helpful, connecting us to local contractors and providing guidance to us as new home owners. Thank you Gina!

I just finished buying a home with the awesome Gina Odom. From the very beginning she asked…read morepertinent questions to make sure she understood my needs. She was thorough and thoughtful throughout the entire process. She made great recommendations yet it was always driven to meet my needs. If you want a knowledgeable and seasoned professional...... Gina is that and more. She and her team were kind and generous every time we spoke or met. I highly recommend you give her a call.

Cristina was absolutely outstanding throughout our entire home-buying journey. From day one, she…read morewas knowledgeable, responsive, patient, and genuinely invested in helping us find the right home--not just making a sale. She guided us through every step of the process, answered all of our questions promptly, and always made us feel like we were her top priority. Her expertise, attention to detail, and strong negotiation skills gave us confidence during what could have been a very stressful experience. What really sets Cristina apart is how much she truly cares about her clients. She took the time to understand our needs, provided honest advice, and was always available whenever we needed her. Thanks to her hard work and dedication, the entire process went smoothly, and we couldn't be happier with our new home. If you're looking for a Realtor who is professional, trustworthy, knowledgeable, and goes above and beyond for her clients, I can't recommend Cristina highly enough. It was a pleasure working with her, and I would gladly recommend her to anyone looking to buy or sell a home.

Where do I begin? Start to finish, Cristina is amazing. No hidden agenda, trustworthy service,…read morealways available for a million questions, absolute shark when need be, and the kindest soul. Even with a few minor catastrophes with the HOA, Cristina never lost her cool and Got. It. Done. Got more than I wanted for my property and Cristina helped me navigate the entire process, patiently holding my hand the whole way. There's no other realtor I'd ever work with, and I feel very lucky to have met her!

My husband and I used Arlene as our agent when purchasing our first home earlier this year and have…read morefound that it's hard to describe just how wonderful she is. Close friends of ours used her to buy their home and they loved working with her so much we knew we had to go with Arlene when it was time for us to buy. As first time home buyers, navigating the process seemed intimidating but Arlene made it as simple as possible. She knows the area extremely well and quickly picked up on the details and small things that we were looking for in a home that can sometimes be hard to describe. She made sure to familiarize us to all of the paperwork and forms that go into the house buying process well before we were putting an offer in so we would be prepared to move quickly in a competitive market. Not only did Arlene help us navigate an extremely stressful market with ease but she went above and beyond in her customer service. We truly felt like she put our needs and desires first and was not looking to get us to buy the first house that we saw just so she could make her commission. Although we have no plans of leaving the Bay or selling our home I seriously hope I get to work with Arlene again because she is the complete package and everything you could ask for in an agent.

Arlene went above and beyond for us throughout our home buying journey, from preparing a detailed…read morereal estate report on the area we were interested in to ensuring we had a seamless closing & move-in. Her can-do attitude and problem solving skills were especially appreciated because we had our hands full with an active toddler and expecting a second kid. If you want a realtor who gets things done and is lovely to work with, look not further.

In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

We had a fantastic experience working with MC to research homes in Santa Cruz County. Every home…read morehas its pros and cons and MC thoroughly pointed out the drawbacks to every option we considered. In particular, she did a great job walking us back from a few homes that tugged on our heartstrings but were impractical choices. Buying a home in Boulder Creek, Ben Lomond, Felton, Scott's Valley, or Bonny Doon is very different than buying a home in Chicago, where we lived previously, and MC had deep knowledge on the factors to consider for each home along with the particularities of not just neighborhoods, but specific streets. She was in absolutely no rush for us to select a home, and a typical conversation would run for over an hour as we thought through a decision from many angles. Ultimately MC helped us find our new home right after a significant price drop in an area that wasn't on our radar (Bonny Doon), but which we now prefer over the other locations we were considering. Best of all, the home was fairly new, rare for this area, which allowed us to move forward with confidence. Even then, MC was extremely thorough in evaluating all the risks and potential items we may want to inspect, drawing upon her deep experience from seeing these issues surface with past clients. In the end, by working with MC we were able to purchase a home that met all our original criteria, along with some new criteria that MC helped educate us on through our journey together, at a price that was within our budget. We'd certainly work with MC again and wish her the best of luck!!

Thanks for the 10-year anniversary card. We're happy with…read moreour home (built in 1935) albeit it would be better if we replace it with a more-modern architecture & engineering (which would cost over a million bucks, no doubt). The foundation isn't the greatest either. Still it's quiet at night and the air is clean for the super low price that we had to pay (we paid off the mortgage a year ago). And fortunately we evaded the huge wild fire a couple of years ago. It came within a mile of the property. The property is gently slopping into a San Lorenzo tributary with a steeper slope behind us; which leads me to a segue to what has happened a week ago. I had heard a few snapping sounds in the morning and had thought it must be a deer rummaging thru the trees and hence, returned to the house. Then it got louder a few minutes later and I thought a maintenance crew was on the property. I went back out to investigate and notice thelarge oak tree at about 45 deg angle on the slope before the house, just outside our gate, over our drive way. It provide a lot of shade that we truly miss. Then it happened: it started to break at the base of the trunk heading downward. This was a large tree and it took about 20 secs to fully snap and crash down, crossing our driveway and onto Highway 9. It blocked half the street. I had witness this at about 10:30 a.m. last Thursday. Fortunately a CalTran guy was nearby and started clear the road with his chainsaw. It took another week to have the crew remove the debris along the street. BTW: no such trees exist behind the house, fortunately.

It was by luck we found Thuy on Yelp after my wife and I decided to put our rental property up for…read moresale knowing the current housing market is more difficult for the seller. First impressions of Thuy, 1. Professional 2. Honest 3. Has integrity 4. Personable 5. To the point 6. Organized 7. Patient 8. She knows the market From the beginning till the end of our fast selling process, it was easy communicating with Thuy. She values our time as we value hers. She was very conscientious of when to contact me knowing I have a busy schedule. She was always friendly and to the point which we appreciate. She never made any promises she could not keep, she is realistic. She always valued our inputs and gave us advice along the way. She is not pushy, but she got her point across and if you are reasonable, one will take her advice. From scheduling documentation signing, meetings with us, taking care of remodeling our property, staging, and photo shoot, everything ran like clockwork. Never has she complained about the stress she was under, instead she put us at ease. All my wife and I did was sign docs, make the final decisions, return her messages and calls in a timely manner, and our property sold in less than two weeks in this August 2026 market. My wife and I expected our property to be on the market for at least two months. I doubt we were lucky, it was because of Thuy's expertise. Will I choose Thuy to be our agent again, 100% Yes. I know not everyone's outcome will be the same, but I know Thuy will try her best to get you there if you are a realistic client.

Thuy did it again! She was able to sell my home quickly in this uncertain market. She was…read morereassuring and communicative throughout the whole process. As a seller this time around, I had to lower my expectations since the market is not as "hot" as it was a few years ago. This was fine with me since I just wanted my home sold ASAP since we already purchased another home and didn't want to hold onto two homes. Thuy's ability to quickly close deals and negotiation skills make her a great choice for any real estate needs. I highly recommend her if you're looking for someone that is willing to go above and beyond. Reach out to Thuy if you're looking to buy or sell in the nearby future!

We had the absolute best experience working with Manu! Right from our first meeting, we got true…read more1:1 time with her; she never passed us off to an assistant or outsourced anything, which meant the world to us. Her working style was exactly what we needed. She gathered our requirements and gave us access to the MLS listings so we could browse at our own pace, and once we shortlisted a few places, we'd go do an initial walk-through. If we loved a house, she'd join us for a second visit and immediately start pointing out the pros and cons, that we might have missed. Whenever we sought guidance, she shared invaluable insights from her years of experience, pointing out details we never would have noticed on our own, which was very valuable. She is highly respected in the real estate community with a fantastic network that even helped us land the best possible rate. Throughout the entire transaction, her communication was flawless; she kept us updated at every single stage and was always there to answer our random questions. When it came time to make an offer, she helped us craft a strong, highly competitive offer that ultimately allowed us to purchase our home below the asking price! She is an incredible mediator and a creative problem solver who found solutions or recommendations to every hurdle that came up, may it be dealing with the seller's agent, bank, escrow, title company, you name it. As everyone knows, the home buying process can be incredibly stressful, but Manu made it seamless. We couldn't be happier! Thank you, Manu!

My wife and I are first time home buyers and Manu was our realtor…read more We got our dream house with her but I'm going to try and be objective in this review. Manu has been in the business for a long time now. The connections she has came in clutch multiple times. We got a phenomenal interest rate through her contact, got really helpful escrow people, and had multiple instances of going to open houses and name-dropping her as our agent. People in the business recognize her. You have to understand what you get with Manu though. She played every single move the safest way it could be played. We didn't put multiple offers - only one house at a time. We had contingencies to protect our bids from bad evaluations. Even celebrating the closing was only Manu-approved after the loan was approved and the docs were signed. All of which I appreciate because I'm fairly risk averse. Manu's team is a powerhouse. She made every deadline with room to spare. She was also really good at dealing with my bad mood and stress (real estate is brutal). Although towards the end I think she was a little grateful to be done with us lol. Her MO is also to give you a customized portal in MLS for houses but full honesty, my wife and her house hunting doom scrolling probably found more houses. The house we ended up buying too didn't make it through the filters. She also only comes to open houses after you like them. So she's not going to spoon feed you everything but she makes those expectations pretty clear straight away. I'd be remiss if I didn't mention that her advice was a big part of why we stepped up from looking at smaller townhouses to a single family home. No regrets there. Now one month into living at the new house, we did learn some things the hard way like home warranties are fairly useless, Yelp and Home Depot are your best friends, and if you call someone for a free inspection, they're honor bound to find something stupid for you to have to fix. So yeah again, you're not going to be spoonfed everything. So why 5 stars? I did get my dream house. And this whole experience was possibly the most stressful thing I've ever done in my life. Through it, Manu and her team were a good group of people to have in my corner.

We selected Heidi Hart & Associates to sell our family home as there is no one else in the area who…read moreknows the SLV. Her approach is serious, yet simplistic. Sold our house in three (3) days and NO OPEN HOUSE! Plus above asking with only 2.5% commish rate. If you want a real estate agent who makes your goals a reality, then Hart & Associates are your go-to!!

I contacted Heidi Hart to list my house for sale. She was…read morevery quick to start getting everything in order. She advised me on everything that I needed to do also, such as inspections etc. She is prompt, and is always available for questions. She is doing a great job of making what can be a nerve racking experience, into a happy easy going one. She charges a fair rate for the service quality she is providing. She founded her own real estate company over 20 years ago, so you are in good hands with her.