always a good gym and now the new crew they clean the lockers rooms great job they do never seen the gym bathrooms like this

(Sept 2026) This gym has definitely gone downhill. I'm not sure what's going on but it's horrible. I hear it's new management and of course, private. Out of 20 treadmills, only a handful works or it's "on." I'm not sure if equipment is turned off to save energy costs or if it's actually broken. Ceiling has been falling apart for years, I'm sure that's a safety hazard. Caution signs can only do so much when there's wet puddles and buckets on the floor constantly. A/C barely works or it's barely turned on. I feel bad for the workers who have to sit at front desk during peak summer with a sorry fan. I'm in there for probably an hour, so I can tolerate the humidity and heat inside the gym but these workers are there for a whole shift!! Within the past few years the only upgrades that were made to this gym were hands free soap dispensers and paper towels, and you'd be lucky if it was refilled. Surveys come out via email frequently, I'd say quarterly or bi-annually, I never miss an opportunity to provide input. But at this point, I don't even remember how many surveys I've done. Service and reception is always exceptional. This place is only alive due to its location. I'd recommend this crunch sell themselves to corporate because this place needs tremendous TLC. read more

Its cool. But everything is always broken and dirty. The first desk is never there. The water station is so dirty . I do not feel comfortable drinking water for it. read more

It is continually dirty and things are broken (always in bathrooms). Paper towels and hand sanitizer out on floor are empty and broken.

A/C has been broken for 2 weeks. Majority of treadmills and stair masters are "Out of Order". When things break they dont get fixed for months or never get fixed. read more

I don't like to complain but I will complain when i'm paying for a membership and half of the equipment here is broken. There's never anyone at the front desk and only 8 working treadmills out of 30. I even saw two girls sharing the same treadmill because every single treadmill is out of order. Truly so sad. read more

Half of the stair masters are broken. There is barely any work out machines a lot of empty space. Girls bathroom toilet paper holders are broken so the toilet paper is just on the hook to hang your bag at the top of the door. I went early in the morning so it wasn't crowded. I'd hate to see how this place operates during rush hour. Needs some improvements. read more

Stayed for 2 weeks out of town and found this gym. It's a great gym and looks new and clean. Would definitely get a gym membership here if I lived in town. The workers are very nice and helpful. Overall had a great experience here! read more

Appreciate the service from didnt have my phone to scan membership and J help right away. Good community gym!!!

This is my home gym. It holds a very big part in my life. I started my journey here the general manager CHRIS is a phenomenal human being, very motivating very discipline and he cares about every person that steps into the gym. He's the foundation of the building blocks it takes to start this journey correctly. This facility has everything that you need all the amenities to have a good workout and recovery. It's a community and a place of hard work. I recommend highly. read more

Crunch Fitness - Shaw - Another day at the gym - Gyms Near Me - Clovis, California

Can't cancel nor freeze membership over the phone. This is a FRANCHISE location and you can't even use your membership at corporate locations. (So all the locations in the BAY area) I walked to one in San Francisco and still had to get in because our memberships are not valid :) Manager is only in limited time so you can only cancel on this guys time. Bank account is in the negatives thanks to them charging me early. Typically it's always on the 28th. But this time the 11th? I go to a whole other gym and left this account open for emergencies. Get a better system, because this was severely disappointing. Y'all were better outside. UPDATE. I did give a negative review because the girlies on the phone were rly something else But Luis helped me out, and froze my account. I'll be back if we ever have a second pandemic. Thank you luis for your help! read more

Crunch Fitness - Shaw - 3 months after going to crunch - Gyms Near Me - Clovis, California

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Bathroom is always dirty sauna been broken for months machine need maintenance a lot of treadmill are broken not enough equipment they need to upgrade this gym is the worst I've been too ! Can't wait for my membership contract to be over read more

Alexis at the front counter is always so helpful.. I come here every morning it's close to my house clean , has a decent amount of equipment and opens early enough to work out before work. read more

If you want to cancel your membership there's never anyone who can do that therefore you could forget to go back and cancel the membership like I did for months. It is packed here when I go. There isn't enough squat racks. Too many people thinking they're influencers. No one care. Just workout. You don't need to film yourself working out to work out. Start banning filming, that would be a start. You are unable to write a review on Google, what's that about? read more

Location is good and this place has potential, but it feels so old and falling apart. There's multiple buckets lying around for a leaky roof. Several broken machines. I understand that things break, but I had to freeze my account for several months and those same machines are still broken. I want to like this place, but please do an overhaul of the gym. It feels dirty and worn out. read more

Only one check in scanner, only one entrance door opens, water fountain leaks and looks nasty , sauna doesn't work, sinks in bathroom leak, some treadmill is not working , trash always need to be taken out. Staff member with class plays own speaker music over gym music. Nice and big space just needs a little tight up read more

Canceling Membership is terrible. I called ahead of time to do this, and they replied that we could downgrade your membership for free. I replied, "No, please cancel the membership." They sent a debt collector saying I now owe Crunch $375.98, called them they had it on record, and even the email saying I am trying to cancel. So I called Crunch on Shaw and talked to some managers who didn't know what they were doing. told me to call (559-322-0700) to review my case; it was just a dial tone that hung up on me. This gym is decent but hardly gets the job done. It has poor management and a lack of respect for customers. Half the machines are broken, but if you are paying for a half-a-gym, go for it! If I could rank this half-a-star like the Caretaker from Longest Yard, I would. read more

Are not open during the hours they state on their website. Had to wait for them to finally open

A decent gym. i've been attending this gym for 2 years & they have yet to fix a leaking hole in the ceiling & instead they keep a bucket right by a machine. A lot of the seats in the machine are torn & haven't been replace, just a very unkept gym that just seems to only care about collecting money & not reinvest in itself. staff members are nice tho. only reason why i'm still here is bc it's close by & semi affordable. read more

I was a bit apprehensive at first because of the older reviews, but after giving Crunch Fitness in Clovis a chance, I'm really impressed. The gym is welcoming and the staff are consistently friendly and professional. The equipment is in great shape, and everything feels clean and well-maintained. So glad I gave them a try--definitely worth a fresh five-star review read more

1. Horrible people working at the front desk with no customer service skills 2. Gym is dirty 3. Machines are always taken I started to workout here in 2021, the workers were chill and pretty cool to talk to, a year ago. Suddenly, the staff changed and it became very aversive just to check-in. The staff got very lazy with allowing members to check-in with telling their numbers. One guy in the front works from about 4-8pm, gets paid minimum wage to be a prick to members. Went to the gym on 12/21/22 and found out that there's roaches in the sauna. It's the lack of cleanliness and respect that leads me to cancel my membership here. I'm thoroughly disgusted. read more

Crunch Fitness - Shaw - Cockroaches in the sauna - Gyms Near Me - Clovis, California

I joined the gym a little over a month ago. Since then, I have come into some health issues and have been instructed by a doctor to refrain from working out until resolved. I have appointments set through May for diagnosis. I attempted to reach by phone early February and got disconnected several times. Appeared there may have been phone issues. I then emailed their location and email popped back. I have the return emails as well as proof of my calls. I finally called back and reached Jaz on 2/24. I mentioned all my efforts and my attempt to cancel via there app and got an error message, which she stated is purposely set that way. She stated that I would need to come in to cancel my membership in person. I then explained to her that I am on a business trip in Florida and unable to do that. She provided another email and took my information and stated that a manager would be on duty in the afternoon the following day and would provide my information to them to call me back. I followed up with an email to the address given and not only have not received a phone call, but have yet to receive a return response to my email. I will also be filing a complaint with the BBB. read more

I am a newer member, I haven't been impressed with the gym. At peak times they have classes that take up spaces to use the weights. A lot of machines are broken, not to mention the buckets on the floor collecting water that leaks from the ceiling. Pretty sure I will be can my membership. read more

Big gym. Busy place. Lots of equipment. I was making the rounds looking for a place where I would feel comfortable working out at. Crunch Fitness is one of the gyms that my insurance "SilverSneakers" would be accepted at. Driving to Clovis or the location on the Figarden Loop both feel like a bit of a road trip, so I think I'll see what's a bit closer to home. read more

Crunch Fitness - Shaw - Look for the orange sign! - Gyms Near Me - Clovis, California

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I have been working out on and off at the Crunch location on Shaw for 3 years now and they have failed to repair simple fixes such as holes in the wall and machine repairs for the entirety of my working out there. There are multiple buckets for roof leaks. Employees are nice but the place is in terrible shape. Whoever manages or owns this location needs to figure it out. I've been to other crunch fitness locations and they are great. This is the worst location I've ever been to. read more

Tried going for a month but decided that I wanted to cancel. I called regarding my cancellation and the employee on the phone was being a little rude and kept insisting that I freeze it after I stated multiple times that I wanted to cancel it. He asked too many questions about why I was going to quit and kept pushing me for details. He was extremely irritated, disregarded my responses, and even asked "Why did you even sign up in the first place?" I wanted to cancel because a lot of the machines need repairs and I didn't think there were enough machines. I was trying out several different gyms at the time, but the poor quality equipment and the disappointing customer service made it clear that this was not the gym for me. read more

Went in for a 7 day pass. (Backstory: I had a membership years ago. Early when they first opened this location and cancelled because I moved out of county where no Crunches were around) Anyways, the woman who helped me was so nice the first time around. She asked me if I had been there before and I said yes, and that I used to go there. She proceeded to tell me she couldn't give me a tour, so said to explore on my own. And that id have 7 days ! Well I went for two days (other employees helped me sign in during this time) and on the third day she helps me again. Says they never give out 7 day passes to anyone whose had a membership before. When the weird part is if they don't, why did she have me sign in on the iPad that first day? Knowing I had been there before? -also, Why do I keep getting emails and text messages saying I can come in ? To make sure I use my pass?? It was very upsetting to have her change like that. She said to either pay for a day pass or get a membership. I was really looking forward to getting a membership with my partner. But I rather look for a space where I feel welcome and wanted. read more

Do not give these people your credit card number for membership. They closed down the gym on fig garden. Unfroze my account in which I had initially canceled not froze and started charging me. There was no one to get ahold of to get it to stop. I emailed corporate. No response. I had to call my bank and block them from charging me. They ignored all my emails and just send me emails with balances due. When I finally got ahold of someone they said I need to send emails to manager to cancel. I did. I then recieved another email from someone else I need to pay the balance and cancel in person. They literally unfroze my account without consent and started charging me. The response team is slow and no one answers the phone. read more

I was so excited to start at my new gym. Sunday morning April 6th, got up, drove there 6:30am. I park go and see 10 people waiting. They're suppose to open at 6am. Waited 20 mins still no one. Went to do an errand and came back still no one at 7:10am. Really disappointing to have a corporate gym not follow its posted times. Waste people time gas and pre-work out. You can do better!! read more

Just here to work out. That's my main focus , I don't care that the people working there don't greet you or act like you don't exist (besides the Hispanic girl trainer) and maybe 1 other person. It's okay that sometimes machines take 5 months to fix. I don't mind that half the machines are broken. My work outs are simple. I'm not complaining that I've been a member for 2 years plus in fear that canceling will be a headache so I just deal with it. Thanks Crunch! read more

I've never felt so discriminated against as a woman. LOUIS "the general manager" had the audacity to personally attack my sister and I when I attempted to cancel a gym membership I've been paying for. LOUIS launched a tirade of insults, discriminating against my sister who's disabled, and asking if we had personal issues between us as the reason for cancellation. I attempted to educate LOUIS that his comments were very inappropriate but he was a loss cause. The account had been cancelled, and LOUIS coerced my disabled sister, to reactivate the account without approval from me, the person who actually created, manages, and pays for the account. He took advantage of us. He was not authorized to reactivate my account. LOUIS unquestionably skipped out on manager and harassment training his whole life. read more

it started out good but has gone down hill since. The only time we get in at 5 am (which is the opening time M-TH) is if the cleaning staff is there. The counter staff has not been showing up until will after 5 am. One day they were over 1 hour later and then this morning we didnt even get into the gym until 5:10 am and when you have to work out and then get to work on time we dont get to do our whole routine at all. A lot of the machines are broken and have been for a while. Really thinking about joining a different gym. read more

Peak Results Premium member here - with a first glance, you'll see the staff are nice. But they really don't take care of their place beyond wiping stuff down and cleaning the bathrooms. And after a year of going consistently here, I've found that they really don't care. It's a scheme of getting your contract and saving the most money possible by doing as little repairs or maintenance as possible. At one point I found a treadmill that was lurching and seemed like it wanted to jump under me (hard to explain but it definitely didn't feel safe.) I told staff who didn't seem to care at all. Various weight machines have been broken or very worn down for over a year. Furthermore, the staff member who signed me up kept me in the dark about pretty much my entire membership. He didn't tell me about the free t-shirt that came with my membership, he didn't mention I could pay upfront for a year and save, and NOBODY told me about getting a tour around the gym. Every piece of information I learned about my membership came from either another member or the website, with the exception that they DID tell me my membership allowed me to bring a friend. I tried to cancel my membership one day but the staff member made me wait a few minutes then gave some excuses to keep my membership although I told him I literally didn't use any of my premium benefits. I gave in this time because I wanted time to find another gym. In the past several months, I've been using my premium membership to go to the Figarden location, which is slightly better. Overall, I am on the lookout for another gym. read more

Worst gym ever! They suck you into signing up for the "free" 7-day trial and they make it ridiculously difficult to cancel your membership thereafter! They kept charging my card for months after I tried to cancel! Do not recommend! Planet Fitness is way better! read more

I transferred to this crunch from San Lorenzo (Bay Area) recently this week. The process of transferring was very easy. But I was looking up reviews on here the day before actually going and I was nervous that I would be wasting my time and money because the reviews were just horrible This one was significantly closer to me, so I figured I'd try it out despite the reviews. Can't judge a book by its cover. Anyways upon entering for the first time I was greeted with smiles and good energy by a front desk person and the manager- who's a male, but can't remember his name. I told them I was new here, and they helped me get checked in. The few times I have gone, all the front desk people are very friendly. I'm an overly anxious person, so walking in with a bunch of rude or unapproachable people would've turned me away, but they're cool. The only thing I was disappointed about was it was my first time in, I had no idea where anything was at. Givin, it's my first time here I assumed I'd get a tour or be shown around (San Lorenzo was GREAT with that). So I walked around and felt a little stupid because I didn't know where anything was. Environment: equipment is clean and working. Intitally I felt like things were cluttered together and in a weird flow of the gym, but they're currently doing construction for the rest of the month so that makes sense. I think there's a lack of spray & wipes but it's not a huge deal. The bathroom was okay, wasn't too clean but not too dirty. I had a KO training session with Noah, who is the entire reason I came to write the review. The manager had helped me schedule it, and to be honest- I was gonna not show up. I'm not too comfortable with working with others in a gym, and because it's a whole new world to me in there- I just get really anxious. Well Noah greeted me at the door with a welcoming manner, and got me through my quick training. He was awesome, very professional. He stopped and explain everything. He showed me around a little, and was very easy to talk to. He's the reason the gym gets 5 stars instead of 3. He made it a very positive and memorable experience. My overall experience was great, I'm glad I ignored the reviews and went in. The only room for growth would probably be making sure first timers get a proper tour, and are able to run through any questions they have read more

I'm seeing a lot of the same reoccurring issues here. Canceled my membership during Covid because I did not want to come in to the gym anymore. I even canceled my card. They still charged a balance on me and claimed I had to come in person to cancel even though I would not go in there during peak pandemic. After numerous calls of telling them to cancel my membership and that I would not go in person, they let me know my membership was taken care of. Although I thought I had a respectable/honest relationship with the manager, I've since heard the slimy requests he makes for this business. Two months later I got a call from a debt collector for crunch to pay for the months charged in which I had canceled, which I paid to avoid any further issues. The money is not the issue, it's the principle and poorly ran business this company is running and continuously taking advantage of other members. My lawyer and many other members have been in contact with me putting a case together. Please reach out to me if you have experienced the same thing. Thank you. read more

Canceled twice, they charged me for over 1.5 years. I enjoyed the facility. But I have jumped hoop after hoop to get my membership canceled. Went in multiple times, but they only can cancel if the manager is in house. And apparently they only have one and he's rarely ever there. The staff has no ability to do it. The alternative is to email the manager. To which it takes weeks for them to reply. And even with clear language, such as CANCEL MY MEMBERSHIP. They followed up emails to requesting to freeze it instead. There's no way to cancel it online. Everything funnels through to the manager. And apparently if you aren't clear enough, which CANCEL MY Membership isn't clear enough, they will continue to charge you assuming you actually wanted to keep going to the gym. read more

Don't trust this gym! They've refused to respond to my 7 emails I've sent them over a 3 week period and also multiple phone calls. I haven't gotten a call back or an email response in regards to my cancellation or refund. A written cancelation of membership is stated in the contract and yet they haven't responded. They also charged my account when it was frozen due to medical reasons and haven't responded to my many attempts for a refund. Would give it 0 stars if I could. read more

I'm a fan of Crunch, but I'm just writing this review in hopes that something will be done after my situation. Today I went to the gym and parked at my usual spot near the entrance. After an hour and a half, I come back to my car with my window smashed. I went to the front desk, told them what happened, and asked if they had cameras outside. One of the employees said "Yes, we have cameras. Let me check the footage" and went to the back of the gym. When she approached me again, she said that their cameras 'couldn't capture' my car because of the angle. When the police came and filed a report, the police was even shocked that there were no cameras outside the facility and said "even GB3 has cameras everywhere!" even asked them if they had cameras. I guess they only had cameras inside the gym near the entrance. What I'm trying to say is, PLEASE have cameras in your parking lot. I don't even know if my window was broken on purpose or an accident, but I don't even know who it is or if they'll come back to smash more windows. People pay to go here and now I have to pay extra just for my window to get fixed. For the safety and peace of mind of your customers, add cameras in the parking lot. read more

Crunch Fitness - Shaw - Gyms Near Me - Clovis, California

Scammers! Annual fees cost more than other gym memberships for bigger facilities. When you want to cancel you have to go in person no matter of your circumstances, I had talked to the people and told them I no longer am available to make it to this city to cancel in person and they didn't care. Money hungry & now owe over $150+ for a membership that I have been trying to cancel for a LONG time. Better taking your money elsewhere. read more