My backpack I bought last year spit on the seam (I use it every day for gym and uni) . I took it back to this store and originally was told it would take 2-3 weeks to get fixed. I explained that I use it every day and the manager(s) - 2 of them stepped in - gave me a replacement on the spot. They informed me that this problem happened to a small batch of them. They replaced my bag with the same colour and updated model of my backpack. Excellent customer service, good range and knowledgeable staff ! I'd recommend them to anyone ! read more