I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

Our Women's Club recently had a Ladies Afternoon Tea and hired…read moreHummingbird Cakery for our sandwiches and savories. Everything was delicious and fresh and very creative. Jen does not disappoint! She gets a 5 star from us. Thank you.

I just brought some of her Macroons to work and everyone loved them. I have also brought in a…read morevariety of her cupcakes to rave reviews. I have also been to a couple of functions that she has catered. She always uses the freshest ingredients and the flavors of her baked goods and savories (finger sandwiches) are second to none. She makes everything from scratch including her lemon curd, which is to die for. If you need an event catered or just a treat for work...do not think twice, just call.

We were looking for a golf themed smash cake for our son's first birthday and reached out to a few…read morecustom pastry chef's in the area. Noelle's portfolio on social media was beautiful, so we decided to hire her for our Master's golf themed birthday party. We ordered a smash cake, cookies, and chocolate covered pretzels; the detailing was unbelievable and our guests were blown away by the presentation. Noelle is now our go-to pastry chef for future events, her prices were also lower than all other custom vendors. Highly recommended, thanks again Noelle! Best, Charlie

Noelle is absolutely amazing!!! So easy to work with, beyond talented and her work is always top…read morequality!!!! Highly recommend!!!

I ordered a custom cake, I ordered a chocolate cake with custard filling, and a buttercream…read morefrosting with royal icing decorations. The chocolate cake was the consistency and quality of any package cake that you buy from a box. I was expecting gooey delicious moist incredible chocolate cake. The frosting was not like the butter cream. I am used to it. It was a lighter frosting and perhaps it was butter cream but I can't be sure. The filling was not custard. It was the same frosting is on the outside of the cake. The royal icing decorations were not edible. And there was no merry Christmas written across the cake. When I questioned her about the filling she went in the back of the store and I guess she pretended to look at something and came out, so Yep vanilla just like the picture. I remember the conversation verbatim plus I wrote down my own notes. And when I got home, sure enough, it was supposed to be buttercream frosting And custard filling. Overall it was not what I ordered, the quality was not of something I would expect for a $90 cake from a bakery.

Rude Owner !!! Makes you feel unwanted . Doesn't help you out and doesn't kept her place clean. Her…read morestore is also very overpriced . She's always bashing and treating her employees horrible! Screaming at them and calling them stupid.

I just saw Gena's cake made for the CakeWrecks.com "World" tour. I didn't stay long enough to…read moretaste, but it looked amazing. Granted it was a baby with a mohawk riding a giant carrot, but that is what they wanted. In fact, Gena said she would make wreckplicas for anyone if asked. That sounded pretty cool. Again, as time was short for me, I hadn't asked if she made vegan cakes. If I find out I'll update.

I don't even know where to start on how AMAZINGLY talented Gena is at iHeartcakes in Elmhurst…read more When looking for the perfect, and cost minded groom's cake to surprise my fiance on our rehearsal night I found iHeartcakes.com. I saw the perfect guitar cake on her website photo album and contacted Gena. Gena is the sweetest, talented and most customizing baker around!! I did all my communicating with Gena through email, she asked for a picture of my (now) husband's favorite guitar he owns so that she can make personally just for him. Additionally, she added an AMP that matched his own one, a real guitar stand, petal and made it all with a turn on switch that lit up the ON button!! We were so shocked, EVERYONE in the restauraunt was asking who and where did I get the cake from!! There are no words for this cake, it was perfection!! The best part is it tasted soooo good too!! Gena can make any flavor, or filling, any design, she is simply the best! Thank you for making my groom SO happy on our special day Gena!!

Definitely not the cheapest cake creator but the detail that was put into this cake was like no…read morewhere else you can find. I've used Grannys at least five times in the last few years and have never been disappointed! You get what you pay for and this is top-of-the-line

Granny's cakes did an amazing job doing my sweet table at my baby shower. I didn't have much of a…read moretheme because I delierved early and my baby was in the Nicu. Renee helped figure out a theme and created everything so well. She came to the hall early set everything up and even brought all her containers for us to use. She was extremely accommodating and attentive to all my questions and concerns. Everyone talked about how good everything was. Her hoho cupcakes were amazing. Cake was so good. Cake pops, chocolate covered pretzels and rice crispies were so fresh ! I'll definitely use granny's cakes again!

Amazing customer service and stunning cake! We were so blown away by our daughter's 1st birthday…read morecake! Thank you, Cake Bros!

Not a lot of bakery variety. But what they had was good. No place to sit, guess more of a brick and…read moremortar order and go place.

I stopped by this place to satisfy my sweet tooth and it did not disappoint! There was an extensive…read morearray of cupcakes, danishes and cookies in the case it was hard to just choose one thing! I will definitely be back for the vanilla cupcake I ordered! It was perfectly moist and the icing was not too sweet, which I absolutely loved! If I ever need a cake ordered for an event I definitely know where I will go!

I visited Artesa Bakery on a Saturday morning hoping to get gender reveal cupcakes that were needed…read morethe next day for a gender reveal party. My procrastinating self was scrambling to find a bakery that would be able to fulfill my wishes. Unfortunately, because I had waited so late to put in an order, the soonest they'd be able to fill my order would be Tuesday of next week. Seeing my desperation, the woman who was working there quickly thought of another alternative- she happened to have extra mini cupcakes from a recent previous order that she could have decorated and ready for me to pickup later that day. I went in that same afternoon to pick them up and was absolutely thrilled with the result. I cannot thank Artesa bakery enough for not letting me walk away empty handed. Her small gesture meant the world to me in that moment. I am confident I will be back again for future orders : ) PS- I bought 6 caramel and pistachio macarons to go and they were AmAzInG.