Nico gave me a great customer service experience. He was very professional, very friendly and helped me right away. It is hard to find good customer service anymore but he nailed it. I appreciate the amazing help & efficiency! It is Crumbl so the cookies are always great!!! read more

OK, this location is great. I ordered on the app and I only had to wait about 3 to 5 minutes for my order to be complete after I arrived. Everything tasted delicious and was prepared perfectly. I was going to the Eastlake location because this location had started to get a little sketchy. It seems like they have restored their reputation at this one so I'm happy that I came back. read more

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I decided to try the Little Debbie Zebra Cake and look what they gave me. It looks nothing like a Zebra Cake read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

Crumbl Cookies makes me very happy got a box of cookies to share with my parents for our movie night. I hope everyone has a fantastic weekend. Happy Yelping..Cheers friends :) read more

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I'm just going to start off by saying that they were super understaffed and honestly I feel bad for the girls working there last night because they had no choice but to make the cookies look like shit. I go in super excited for the Little Debbie collab and the second I open my box it genuinely starts to make me laugh. I notice how AWFUL the unicorn cake looks and then I see that there is no white squiggle on the chocolate cake. The zebra cake was barely dipped in the white chocolate AND there is no white chocolate on the bottom of the strawberry shortcake cookie. It was honestly such a disappointment and I'm truly never going to this location again. If you guys stopped saving labor and staffed up this location for the night time then maybe they wouldn't have make my cookies look and taste like shit. Do better lol. read more

Crumbl - Terra Nova - Shitty cookies - Bakeries Near Me - Chula Vista, California

Great cookies, fresh, flavorful, and love the new line up every week. Great customer service. Order the pumpkin, salted caramel, and Oreo. Everything tasted amazing. Check out the line ups and get then a go. On the pricey end Inside of the restaurant was pretty clean. read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

Yes, yes, yes. The cookie is good,, first time going and ordering for a pick up tomorrow!

Craving for sweets satisfied for My girls favorite. Classic never gets old and will always get to try new flavors read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

Great customer service, Chance was super helpful, you should go to the Terra Nova location! read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

My cookies were so yummy and fresh we love to see what new cookies there will ve every week.

Food The cookies are warm, soft, and fresh. It's a nice treat if you're craving something sweet. Service The workers are friendly and helpful. Linda was especially nice and made the experience easy and pleasant. Everyone seemed to know what they were doing and kept things moving. Ambiance The place is clean and well-kept. It's small, so it's more of a grab-and-go spot, but it's organized and neat, which is always a plus. read more

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Crumbl is a cool dessert spot always fun to swing by when I'm craving something sweet. The cookies are Fire. Always fresh, creative, and just the right amount of over-the-top. They definitely know how to keep things interesting with the weekly rotating menu. That said, the vibe inside can be a little hit or miss. Most of the staff seem to be high school or college-age, and while I get that it's probably a first job for a lot of them, some look like they'd rather be anywhere else. Not the warmest greetings, and customer service feels like an afterthought at times. Im just glad they've got a self-order kiosk saves the awkward energy. Still, the cookies are consistently bomb, and that's what keeps me coming back. Maybe management could step in with a little customer service coaching to help these young workers level up would go a long way. Overall Good spot, great cookies, just a little fine-tuning on the people side would take it to the next level. Ayeeeeeee read more

Came by this location twice so far. During one visit, it was in the evening and we did have to wait a while for our order. They were definitely backed up. This most recent visit, our order was ready much more quickly. The flavors change week to week and it is really hit or miss depending on your own preference... most recently, the Butter Cake was a huge hit w the family and probably one of their favorites out of all the ones we've tried. If you want to stay traditional, stick with their chocolate chip cookie, which is usually available all the time. This specific location is small, with very limited space when you walk in. Lots of employees preparing cookies. The ones at the till have been courteous enough. Give it a try read more

Crumbl - Terra Nova - Butter cake, strawberry cupcake, cheesecake - Bakeries Near Me - Chula Vista, California

The cookies are always fresh and great customer service.I definitely recommend this location.

The service was really good and wait wasn't too long. Only issue is that one of my cookies had nothing on it. Didn't realize until I opened the box at home. It should've had the cinnamon swirl read more

Crumbl - Terra Nova - Cookie with no topping - Bakeries Near Me - Chula Vista, California

Best dessert ever made ! I love the pink sugar! & sprinkles:) the service is okay lol

Ordered cookies to be picked up on Valentine's Day at 10:30am. They weren't ready until 11am. They were very busy that day and understaffed so I was understanding to that. I was finally handed my cookies and when I got to my car I realized that they wrote the wrong name on the box and just crossed it out. That looked very unprofessional and a bad display. I started driving home and thought, it was way to busy in there and would take forever to get them to give me a new box. I emailed the manager about it but never heard back from her. read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

The service has been great. Don't get me wrong and the cookies have been baked really good. But last night was the first night in 5 months (we come 1x a week) that a burned cookie was in my order. And these cookies are not cheap. So pretty disappointed but still some good cookies. read more

This is a great Late night spot to get cookie fix in Chula Vista. It's best to order ahead of time

Came here after a date night with my lady. Got one of the pies and ain't no way they gave me this pie and said it was part of the "Crumbl Standard". It was half filled and basically just crust with some dust sprinkled on it. Worker said "sorry, that's all we have left" At least throw a little something more on there or tell us you don't have it in stock smh. Tried to add on another pie and told me I had to pay for it even after seeing how sad this pie was. I get it, they are young and overwhelmed, but someone with some leadership has to step up and help guide these young adults to do better. Sincerely, Cookie Connoisseur read more

Crumbl - Terra Nova - Apple Pie from Crumbl Chula Vista - Bakeries Near Me - Chula Vista, California

Delicious, so many different flavors throughout the year. Locations are always clean and with friendly employees. read more

Wanted to try the hype from the newly afterlife cake from the movie Beetlejuice. My original location was sold out so I drove a little farther to get one. I ordered online as always and I'm so glad I did. The location is so tiny. Smallest store I've ever been to. The line was outside the store and the lines for pick up and ordering were not very organized. I was #3 once I clicked "here" and I got my cake in a few minutes. The cake its self was very good and moist and chocolatey. The presentation was not there. There was no sign of Beetlejuice or purple and green sprinkles. The whole reason I came was for the BEETLE-JUICE CAKE! Next time please do not false advertise and sell it as an item you don't have. read more

Crumbl - Terra Nova - Large line to order- small store - Bakeries Near Me - Chula Vista, California

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What a waste of time, i was here waiting because this businnes open at 9am i give my word to take some cookies to my co-workers and when they open at 9am i came in and one of the ladies that work in this business tell me "THERES NO COOKIES UNTIL 12 pm" for me doesn't make sense to open a business and one of the gentleman that they don't have nothing to sell, and i ask why did you open the business and he replied to my with respect "because we open at 9am read more

Crumbl - Terra Nova - Business open and not ready to sell ....WASET OF TIME - Bakeries Near Me - Chula Vista, California

This is probably one of my least favorite locations but it happens to be the closest to where I live. Complaint would be that they're always out of half their menu and you have to wait awhile as it is always busy. I've never come to this location and been able to walk out with what we went in there for, as they are always sold out of at least 1-2 of their items. It would definitely help for them to have more inventory on hand. Other than that, their service and quality of their items are ok, when they have them. read more

Amazing, fast and efficient!!! Great food quality And all employees were friendly and welcoming read more

The iced oatmeal cookies are delicious!!! We decided to try the Kit Kat which were sugar cookies with chocolate frosting topped with Kit Kat crumbs. So we'll stick to what we know. I highly recommend the iced oatmeal and milk chocolate chip cookies. read more

Crumbl - Terra Nova - Kit Kat (where ?) oatmeal cookies - Bakeries Near Me - Chula Vista, California

Great tasting cookies.The service is good too.Great place for special events or family gatherings.

All the staff are always pleasant! All the staff seem like they all get along. Love that cookies change from week to week!

I wish there were earlier/quicker options for pick up times. I wanted to place an order but only 8:30pm was available. I ended up walking in and there was no one even there so why couldn't I place the order? Still the best location just inconvenient read more

First time here. Staff wasn't attentive. No greeting. Had to wait patiently. Clueless about specials. read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

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I dropped on Saturday to pick up 3 chocolate chip cookies, they sold out while I was in line. I tried to get someone's attention. There were about 6 people working, no one made eye contact, they were laughing and talking amongst themselves, they finally pointed to the kiosk when I asked for help. I prefer human interaction, but I complied...I ended up getting three mini cookies, when I got home and gave them to my son, we noticed they were undercooked...I worked 10 hours so going back is not an option. VERY disappointing read more

I ordered a 4-Pack on 10/26/2025 at around 8pm at night, and tell me why i see something white. I take a closer look and it's something that's plastic that got made IN with the cookies that someone clearly forgot to take out of for some reason. I was really lucky to not take the whole cookie and start bitting, but instead I was breaking it away as I ate. Definitely will take this to higher ups because this straight up a chocking death hazard. read more

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Cookie is delicious,the service was great even though the app set my order 3 hours ahead the associate fulfilled my order right then and there. So service was 5 stars!! Crumbl is always clean and very and welcoming read more

Crumbl - Terra Nova - Bakeries Near Me - Chula Vista, California

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I love how simple a d quick you can get your cookies. love the friendly employees as well. just a quick but fun place to grab a sweet treat fir yourself the office your team or your family!! read more

10/10 really good cookies !!! Service was quick. Building was clean. Really enjoyed my experience overall.

Highly recommend it here at this location everyone is amazing and no complaints!!! Thank you staff for everything!!

Horrible experience at this location! I place an order for my birthday they told me the pick up time was at 2 pm when I came to pick them up they told me sorry we don't have any more brownies I was okay even if I place an order and I already paid they say yeah sorry I can give you a refund lol I was fine to make the story short they never found my order and told me they couldn't give me a refund I was like wtf unbelievable!!!!!!!!!! I get it they are young but manager/ sup needs to be at all times!!!! NEVER Again THIS PLACE SUCKS read more

best place ever. Great customer service. very kind and welcoming people they get everything out fast

The staff was friendly, helpful and quick with our order. These cookies are soooo awesome! I love how there are new flavors every time!

the good thing is all the other cookies were good but this cookie wasn't very mallow cupcake looking read more

Crumbl - Terra Nova - this was a very depressing cookie - Bakeries Near Me - Chula Vista, California