Crumbl Cookies never disappoints! Their cookies are always fresh, warm, and absolutely delicious. The rotating menu keeps things exciting, and every flavor I've tried has been incredible. The presentation is top-notch, and the pink box adds a special touch. Plus, the customer service is always friendly and efficient. Whether it's a treat for myself or a gift for someone else, Crumbl is my go-to spot for the best cookies around. Highly recommend! read more

service was great. staff were super friendly, welcoming and informative as this was our first trip. the store was nice and clean and organized. everything tasted great that we got. the only complaint I have is that the cookies themselves were not very soft. the middles were amazing! but the outer parts of the cookies were a little too hard for my liking. overall great experience read more

i love Crumbl There cookies are AMAZING I try to go there as much as possible but I'm still young and don't have much money but any money I get yk I'm spending it on crumbl. They also have really good service and all the workers anytime I've been there are super sweet. The prices seem high but with how big the cookies are it's truly a good price and so worth it every time read more

The service is always nice and they don't take long to get your order ready. The store is also always clean. Every time i've been there it hasn't been a mess in the store. The location is also great because there is many places to shop and eat around before you stop to get a cookie! read more

Good if buying cookies out. Can't beat homemade, but flavors usually pretty good. Can be on the sweet side a bit, which makes sense considering how decorative they are. Presentation of the cookies are inconsistent at the richmond store. Depends on who is working. read more

The cookies are amazing the employees are nice and very helpful with each cookie you can fill the thought that is put into preparing it. I currently work at crumbl and with my self I try to treat each customer as if they are family when they come to crumbl. read more

I am both overjoyed and sad that this place is so close to my home... Their cookies are amazing.And I love that the selection changes every week. The sad part is you can order on an app and it's just way too conveniento pick up on my way home every friday!! read more

The Crubl Cookie experience is always positive, marked by the always friendly and helpful service and pleasant store environment. The large, delicious cookies are absolutely scrumptious and the rotating cookie menu adds a fun element of anticipation! read more

My family and I absolutely love crumble cookies! We love checking the app weekly to see what the cookies of the week are the service at the Richmond, Ky location has always been top notch and all of the employees are so friendly! read more

employees are always nice. cookies always the best. overall 5 stars In my opinion. i dont know what's better... the cookies or the service. seriously. they always have went out of their way to be kind to me! much appreciate! read more

Always good! The toffee skillet cookie is my favorite!! Always friendly staff!!! I love that some of the cookies are cold and some hot. I like to eat a bite of them as soon as I get to the car!!! I love the weekly variety!! read more

I definitely recommend going to Crumbl Cookies in Richmond! The service was fantastic! The employees were so kind and welcoming. The whole mood/vibe of the establishment was just an amazing experience! read more

so yummy I love them so much I could eat them all day long. crumbl is my best friend and makes me so happy. the service is always amazing and you can tell they love and care about their cookie fans read more

They do great everytime. Normally in and out really fast and there has only been a few time they have not had the cookies I want. I also go there last at night and the people are always so nice. ​ read more

Our cookies are always super fresh! I go here about every other week and they're always very quick and if they're busy they try as soon as possible to get your cookies! Thank you cookie crumbl! read more

Crumbl Cookie's Cherry Cheesecake cookie is amazing! The perfect blend of sweet and tangy, with a soft, chewy base. Friendly staff and a clean store make it a must-visit for dessert lovers! read more

many of my friends have felt unwelcomed at this establishment. They have insulted my friends based on looks and laughed at my friends. the manager supports this behavior. Don't go here. :( read more

Absolutely delicious!! I love them my favorite is the lemon cupcake and I'm disappointed they don't have it more often. It's been over a year and I've not been able to get one!! read more

I love that they change the menu every week!! The peanut butter base is my favorite! Not a fan of the sugar cookie with almond icing but other than that they are always so good! read more