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Crumbl - Pebble Hills

3.5 (19 reviews)
Closed 8:00 am - 10:00 pm

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Judy B.

I am absolutely OBSESSED with Crumbl, it's dangerous for my health! Every Crumbl I've been to always has a great display of cookie samples of the week and set up for the order kiosk or directly at the front desk. Most times, I'm greeted immediately upon walking in which is always so pleasant. Their cookies are always so delicious so that's quite literally never an issue. A few months ago, I ordered a box of 4 through the app ordering and added a Thank you sticker to it. It was supposed to be a gift for a friend so I paid an extra $1 for it. I also decided I should tip them because I always have the best service from them, so I added that as well. Ultimately the box I received was fulled of smudges from what I can only assume was the staff who packed the cookies had greasy gloves to handle cookies or icing or whatnot and didn't bother to remove them upon closing the box and adding the sticker. I asked for some napkins to which I was given some attitude about. The girl just walked away without so much a word in response to my request for a napkin. So another girl nearby who overheard decided to take over and handed me some napkins instead. I thanked her and just walked out since I was also in a hurry. I tried to use some water to wipe away some of the smudges and it ended up also smudging some of the black color from the Thank You sticker. I was so upset that I called the store for the manager. Only the assistant manager was there who said she would have to relay the complaint about my box to the manager tomorrow since he left for the day. She didn't seem to have any concern for my issue with the quality of my box which showed how complacent and unprofessional her staff ultimately is. I never got a call back the next day like I was told so I ended up having yo call again and a different assistant manager ended up assisting me after I had to also explain the lack of follow through with the other assistant manager and how upset I got at this point. Finally, the manager was able to call me and apologize for the service I was provided, even after tip was provided in advance. He offered me a free cookie as compensation which I gladly accepted. My hope is that the standard of quality presentation is maintained for all boxes of cookies, especially for ones that are for gift giving with a Thank You sticker and a golden ribbon added.

jessie a.

Notwithstanding the crowds and lines out the door, I dislike the concept of having only 6 flavors changing weekly. On this occasion I was not particularly thrilled with the flavors. I got a 4 pk of Caramel cheesecake, potato chocolate chip, reeses peanut butter and Pina colada. These cookies will put anyone into a diabetic coma..they are way too sweet. If I had to chose one it would be the pina colada as the better tasting one but the rest tasted like I'm sucking on a sugar cube. They weren't particularly warm either. I didn't like there's no place to sit and have your cookies. Why buy warm cookies only to have them get cold by the time you get home and enjoy them? Not interested in a return visit.

Cookies!

LOVE THIS PLACE! Everything we ordered was fire! The chocolate chip cookies were served warm and the Salted cheesecake cookies were delicious!

Love cookie crumble

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4 years ago

Helpful 8
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8 months ago

so good and love the customer service here! My favorite go to Crumbl cookie is the chocolate chip cookie

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Photo of J. A.
2
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24

1 year ago

Business owner information

Photo of Alex S.

Alex S.

Helpful 0
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Photo of Judy B.
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3929

3 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

1 year ago

Business owner information

Photo of Alex S.

Alex S.

Helpful 0
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4 years ago

Helpful 2
Thanks 0
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Oh no 0

1 year ago

Business owner information

Photo of Alex S.

Alex S.

Helpful 0
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Love this 0
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4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Alex S.

Alex S.

Helpful 0
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Photo of Ryan R.
23
55
42

4 years ago

Helpful 2
Thanks 0
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Photo of Rick M.
26
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91

4 years ago

For a quick cookie craving, Crumbl has its covered, so many awesome cookies, just order and pull up...

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4 years ago

Cookies are great! Love the change in the type of cookies they offered. I've tried a few, the chocolate chip cookie hands down the best.

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4 years ago

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4 years ago

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4 years ago

Helpful 0
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4 years ago

Obsessed with Crumbl and was so excited when they opened this location. We go every week for the new flavors. I love the variety!

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4 years ago

Not good at all. I like cookies from Albertson's a lot more, plus they are cheaper!!!!

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4 years ago

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4 years ago

Trendy, with helpful employees. Love the vibe. Cookies are delightful. Quick service.

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Ask the Community - Crumbl - Pebble Hills

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Photos
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Inside

Arte Sana Bakery - Previous day bread 2x1

Previous day bread 2x1

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Crumbl - Pebble Hills - bakeries - Updated May 2026

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