I've always enjoyed Crumbl's cookies and have never been disappointed. The customer service is always great! It can get a little busy at times, but that's understandable. I usually order ahead, which makes pickup quick and easy. The cookies are always fresh and delicious, and I love trying the different flavors! read more

Am I, a self-proclaimed Crumbl hater, now a Crumbl lover?! After trying their Dubai chocolate cookies, you beat your bottom dollar I am! I love medium-rare cookies, but always found Crumbl ones to be more on the rare to blue (aka too doughy in the middle). But the 6 cookies I got for my bday were all yummy and perfectly baked. read more

Crumbl - Green Valley - lol I took a few bites of the Dubai chocolate one - Bakeries Near Me - Henderson, Nevada

Service is pretty fast because I never seem to pick up during busy hours. The cookies are hit or miss but that's part of the fun of trying them! I got the mini ones because that is more than enough when splitting between two people. read more

Crumbl - Green Valley - Bakeries Near Me - Henderson, Nevada

Some technical issues aside, I'm still glad that I finally tried them. Crumbl is a pretty big cookie chain which I've managed to avoid trying until I stumbled into a small plaza for dinner and saw them in the same building. This location is on the southwest corner of Stephanie and Warm Springs, next to that Farmer Boys which I keep passing by. Placing the order via self-service kiosk was straightforward. I couldn't envision myself devouring enough huge calorie bombs to use any of the bulk size orders, so I just picked a couple single cookies ($4.50 each) that sounded interesting. The Semi-Sweet Chocolate Chunk Cookie was an obvious choice for me. Unfortunately, it's a lot less loaded with chocolate than the photos claimed. Despite that issue, it's still a solid version with a lightly crunchy exterior, soft center, and enough chocolate. The coarse salt sprinkles were nice but weren't distributed evenly enough. Overall, I'd order it again. The Raspberry Butter Cake Cookie sounded exciting, but the actual cookie didn't really shine. The dough itself is a soft, maybe slightly underdone sugary base that doesn't have much inherent flavor, so it kinda dilutes the raspberry topping and the icing, which were pretty good when I got a taste of them. I don't look forward to finishing it off though. I did see several reviews about slow service because I specifically looked it up while I had a longer than expected wait. Perhaps the point of sale or internet was malfunctioning, but it took 10 minutes to get my order, and over half of that was filled with puzzled-looking employees. There were only a couple of people ahead of me too. And it didn't help that there aren't any seats to use while waiting. I'll keep this Crumbl in mind since it's pretty convenient for me, but they obviously need to do a little work. At this point, I'm more likely to look for a different option when I get a cookie craving. read more

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I've never been into Crumbl before & let me tell you, this was such a quick and easy process. I was looking for the Dubai chocolate cookie (thankfully they still had it) and was able to use their digital ordering right there in the store. The girl working was friendly & my order was ready within 2 minutes (this was with 2 people ahead of me) so I was very happy with this location. It's cute, clean & very well laid out. I'll definitely be back again! read more

Crumbl - Green Valley - 1 pack - Dubai cookie - Bakeries Near Me - Henderson, Nevada

Charging $9 and you can't even fill up the cup?? Compare this to the photo on the app. read more

Crumbl - Green Valley - Sandy Beach Banana Pudding Cup - Bakeries Near Me - Henderson, Nevada

I gave this place another try and really hoped it would be better. The kids wanted the Minecraft box, but unfortunately it was a huge disappointment. The cookies were poorly made and lacked the creativity and attention to detail I'd expect, especially at this price. They felt more like an overpriced cash grab than something made with care. Definitely not worth the money. read more

Since we were in the neighborhood we stopped at this location. There were quite a bit of people, service was slow to order, there were I believe 4 employees working to get out cookies, as they decorate to order. Just wish they had a few more options, but they were still good, they are a bit pricey, but to be expected with these gourmet cookie places, Our 4 pack was $15.99, but around the same price at these places. Cookies were fresh, we ordered a cookies & cream milkshake cookie with a mini Oreo, a double fudge brownie cookie, lemon cupcake cookie and a semi-sweet chocolate chunk cookie. They were warm and tasty, for me 1 cookie is enough since they're so sweet. read more

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I absolutely love Crumbl Cookies their treats are always delicious, and the rotating weekly flavors make every visit feel exciting. It's such a fun idea, and I genuinely look forward to seeing what new flavors they come up with each week. However, I've noticed that every time I come to this particular location, the experience doesn't quite match the quality of the cookies. There always seems to be a long wait, even when I order ahead, and sometimes my order isn't correct when I finally get it. It can be a little frustrating because the counter often doesn't have anyone available to help or answer questions, and since it's such a busy store, the staff seem too overwhelmed to check in with customers waiting for their orders. I tried out the mini cookies, and they taste just as good as the regular ones! Same soft, gooey texture and delicious flavor just in the perfect bite-sized version. read more

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Very helpful and prompt service. The food is amazing and looks great. Also very good presentation.

This location is always great, service is always awesome. The south strip one is terrible always has a bunch of unfriendly weirdos working there. Avoid that one read more

ried the cereal tres leches and it was bone dry. Basically cake with icing. My beef isn't with crumble, but it's with this garbage location. Dried up re-warmed cookies and all their cookies are a hit or miss. I'd suggest going to the other Vegas location where they keep crumbles name alive. EDIT: I ordered the strawberry pops tart cookie and it's supposed to have strawberrry filling. Instead it was a chocolate filling. I can't make this sh*t up. Lol. PSA: I'm allergic to chocolate, so this could've went really bad for your location. read more

Crumbl - Green Valley - Bakeries Near Me - Henderson, Nevada

Love Crumbl cookie mine and my kids fave dessert place! Now they have an app that you gain rewards and it's super easy to navigate and fun especially when the prize is a free cookie! I recommend Crumbl to all my friends, family, and ride share passengers! read more

The employee called me pick up my order, opened only one box then just walked away without saying a word. She was not happy when I called her back to ask for two small boxes- I told her they weren't available on the app and she made me go to the kiosk to order them. I asked if she could get the boxes while I paid and she just stared at me. The cookies looked very sloppy and put together quickly, very disappointed in my visit today. read more

Crumbl - Green Valley - Bakeries Near Me - Henderson, Nevada

Great location. Good desserts. I order here for my cookie delivery . They are very helpful with orders.

Always so friendly and the cookies are always finger licking good, have not had a bad experience read more

Crumbl - Green Valley - Bakeries Near Me - Henderson, Nevada

came two days in a row to get that biscoff cookie! looked so yummy!! 1st day we ordered it came in a baking linen and it didn't look like the picture at all BUT it was still yummy and delicious. Today i went in and it took about maybe 10 minutes from making a order. Wasn't welcomed in or assisted. However i did go home satisfied because i went home with the exact thing which was the biscoff cookies 3x and a oreo one for my son. The biscoff cookie was PERFECTION. read more

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I had a cookie craving, and the kids suggested we try Crumbl. My only concern is that I often get attached to a specific flavor, only to find it gone the next week! We ordered in-store and were warmly welcomed by a lovely young lady who was incredibly patient with me while I made my choices. I settled on an animal cookie, a caramel popcorn cookie (the name escapes me), a brookie, strawberry milk cookie, and the classic chocolate chip. I loved that they arrived warm and freshly baked--it was definitely worth the detour! They also have two ordering machines, which make it convenient, but I personally prefer the in-person experience. read more

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Cookies with Flare!!! I just love Crumbl. What's not to love? The ambiance puts you front row of a working bakery. You get to watch them baking. You can smell the fresh goodness. Not only do they have a selection to choose from, you can get them for yourself, preorder for pickup, and the packaging is cool so they make awesome gifts to give. Most importantly, they are delish! The employees/baker extraordinaire are helpful and it's fun to watch them working. read more

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What's to add when you first say "Cookie" well it's gonna be a resounding I'm all in for Crumbl' Cookies..!!! They have the best cookies ever. Not your everyday experience in cookies. They run Rich and Delicious..!!! The Cookies, that is..!! Try them. This particular store has amazing staff. Super helpful and friendly..!!! I was just in there an hour ago!! Thanks Yelp..!!! read more

Irresistible decadence awaits. Have you ever had a a bad experience with a chocolate chip cookie? You know the ones that mama made? That cookie you would bite into and the chocolate chips would melt into your mouth. One delicious bite after another. These cookies were so great that you had to eat them off a plate with a fork. Do you remember? What if you could have these cookie dreams of happiness again, but with flavors that were out of this world. The cookies here are what epic dreams are made from. It's love at first bite until the very last. The flavor combinations are amazing and are always changing. In order to make your business unique and the best they constantly are changing their approach. Many of the cookie combinations that they offer are either a limited time or change from week to week. Stop in and see what new and exciting. You will always be surprised. As you walk into the lobby of the cookie shop you are greeted with a clean and bright experience. The atmosphere of any of these places is breathtakingly warm, immaculate, and orderly. The staff is all smiles and laughter was great appreciated as the team filled orders and helped the guests that come in for cookies. The packaging the cookies are presented in is done with great tenderness. The box is pink which signifies a touch of warmth and sweetness. Truly the best cookie expression of presentation that I've come across. Presentation is everything right, as a result all that sparkles always attracts attention, but it's the taste that matters truly. When you lift that lid up you have to remember that your mouth is already savoring that first bite. Your brain is going crazy. It's coming that first rush of the cookie hitting your yearning need. You want to control yourself but it's almost impossible. Just give in to the small things. Come on in and see what's new and current. You will be surprised. If you have never been then it's time to plan a cookie adventure today. read more

Crumbl - Green Valley - "It's Showtime!" - Bakeries Near Me - Henderson, Nevada

the worker was so sweet! cookies were delicious as always. would be nice to see more than 1 worker because if seems as if there's only ever 1 worker inside!! read more

Anytime the Kardashian Jenners endorse something it's guaranteed to be a trend until it's not. I received an email about this week's flavors and the inspiration behind them so of course I availed my points for a complimentary 3pack and a Kris Jenner yellow cake with chocolate. I typically pickup inside but opted for curb side since I have a new car that I can sit pretty and wait. After nearly 30 minutes and tons of people waiting indoor and out I decided to go inside to pick up my order. I waited about five more minutes before a young lady called my name. The classic yellow cake was moist and the right amount of sweet! Khloe's cookies and cream skillet was another hit. Soft cookie with cookies and cream icing on top yummm! Kylie's confetti cookie was probably my fave because who doesn't like confetti? Kendall cookie dough cookie wasn't memorable. If you're a fan of the family and or lover of yummy dessert I highly recommend this week's pick read more

Crumbl - Green Valley - Bakeries Near Me - Henderson, Nevada

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Great service. Always fast and warm. Amazing cookies! Great deal too. We love to go every Friday

Great cookies, friendly staff, and fast service. Always delicious treats! every visit

Not for me. Was here last week and ordered a strawberry shortcake type flavor (don't remember what it was called). It was very rich and sugary and tasted more like raw cookie dough. I suspect this is the appeal as I know a lot of people prefer the dough over the baked cookie. This is not my preference though so don't plan to go back. A single cookie is $4.49 plus tax and tip. It looked pretty read more

Crumbl - Green Valley - Strawberry shortcake single large cookie - Bakeries Near Me - Henderson, Nevada

Yep messed up my order again lol. Ordered an Andes mint brownie (extra fee) and guess what wasn't in the box when my husband came home? Tried calling and no one picked up lol. read more

I placed a scheduled for a party box to celebrate my birthday with my coworkers. When I came in to pick it up, the box was not ready...No big deal. Upon taking a closer look once I got the cookies, the box came unlined, so all the oils from the cookies began to stain the box. I have been to more inviting crumbl locations, both in terms of service and ambiance. This one is quite boxed in with no waiting space when it gets busy. I'm not sure if the team works well with each other. I received a refund for all my raw cookies, and a free box of 4. It was nice of them to give me resolve. I had to show proof via email. When I came to the store I received a little bit of run around and hesitation to refund, but eventually after explaining myself a few times I got the refund that I was promised. I probably won't be coming back unless a really great cookie pops up on the menu, but I'd rather go to a different location. 9/2/24 read more

Crumbl - Green Valley - Raw mush inside - Bakeries Near Me - Henderson, Nevada

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Amazing I go to this location whenever I can ! Today we're doing the Oreo cookie and my daughter can't wait read more

Only my second time at Crumbl but won't be back. Very bad service yesterday evening. Waited 10 minutes for acknowledgment after trying to speak with someone. Three ladies working on different tasks and not prioritizing guests. When the worker came to the front to assist another customer, she touched his phone with her gloves. Then removed set the phone in what would be my cookie box and removed her gloves to finish typing. Then assembled my box with bare hands without washing them. Before I could acknowledge the poor sanitary practices, they ended up being out of all the cookies I ordered so I requested a refund. She printed a receipt and said she would tell a manager and walked away. I asked if there was any confirmation for me and she said no. Not sure if I will ever get a refund. read more

I love crumbl cookies because they taste good and are a fun treat to try with different flavors every week. But, unfortunately every time I come to this specific location there is a long wait or something wrong with my order. The counter doesn't usually have a person to speak to and since it's such a busy location the employees don't really stop to ask people for their order or name on the order. I came to pickup my order from the mobile app and for some reason everyone around me was getting their cookies before me when it said mine were ready. Even people who placed orders in the store on the kiosk got their cookies faster than my "completed order" and I was standing there for at least 10 minutes with no acknowledgment. I waited til everyone cleared out to ask them about my order. They just said "one second" to look for it and couldn't find it, most likely realising they gave my cookies away to someone else. No apologies for the wait, no communication about anything... it just didn't feel like good customer service to me. This being the icing on top of all the other bad services we've received we unfortunately may not return to this location. read more

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As soon as I walk they welcomed me!! Stephany was very helpful and provided me with my order. The cookies look delicious!! Ambience is nice and relaxing!! read more

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I was close by to this location & decided to stop over to get a 6 pack of this week's flavors. I was surprised to see how small this location is compared to the one on Eastern when I walked in. I told the girl @ the counter I wanted one of each & she told me they were out of the cinnamon square box one. I was really looking forward to trying this one out since it looked like a small cinnamon bun. I asked if they had any cooking & the other girl said they were out but were hot. I asked if I could take it hot & she told me no. I'm guessing due to the liability of me burning myself. She told me I could wait 10mins but I didn't want to wait so I left & headed over to the Eastern location. Maybe next time?? read more

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The Great, no doubt about it is the cookies all day long. The bad is the lack of customer service, more like none at all. Came in this morning to buy 6 large cookies. Walked in with a large family crowding around the front (no biggie ), even after they left - the employee/ person working at the front preparing the ingredients didn't acknowledge us. Okay cool. Stood by the pick up counter side in my observation while waiting just felt sterile like the non customer service feel it is (being in the valley where it's primarily customer service industry. Now we get to the order, the person who handed our order also had no customer service . We ordered 6 large cookies and received 6 small size and was confused . With a silent acknowledgment, sounded like "ahh, I'm too tired or still tired " the person left and came back moments later with the right order. read more

I want to leave a 5/5 rating for Katy I went to crumble june 29 and it was later afternoon it was so busy and Katy was the only one working no one else with her and I just wanna say she did a great job and I also wanna say how unfair that is too hopefully crumble can be more thoughtful on not leaving someone alone for so long with such a big rush we ate the cookies after outside and a hour past by and she was still alone doing all the orders , this store needs to get a better manager or something because their was no support for her at all ! read more

I really love crumbl and especially the concept. I wait for the new cookie flavors each week and they often have some really delicious flavors. The week of thanksgiving they introduced mini pies that are constructed out of Oreo, graham cracker, and pie crust. This was such a unique and creative concept I had to order some for thanksgiving dinner. I placed an order 4 hours in advance and gave the store adequate time before notifying I was there. Regardless I wanted for an hour and a half for my online order. It seemed like they were prioritizing walk in customers who were packing in and getting their orders in 20-30 minutes. I understand how busy and stressful it can be during the holidays I would just like to see some better execution for the online orders. The pies were naturally a hit and I highly recommend trying any new flavors that catch your eye each week. read more

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Such great service! Best cookies in town! Was greeted immediately by employees and didn't wait long for my carry out order. I will definitely be going back To this location! read more

My grandma's birthday was yesterday and I decided to buy her some cookies from Crumbl. It's nice to know that there's a Crumbl location fairly close to me. I've had their cookies before but actually never been inside. There are two self-ordering stations but I felt it was best to place my order with the cashier. The cashier was placing orders and assembling the boxes by herself, seeing that this is a sign that they were understaffed. Despite this, she was friendly and had great customer service skills. I ordered a six pack box, which consisted of the following: (2) semi sweet chocolate chunk, (2) Oreo, (1) chocolate cupcake, and (1) Monster, which is peanut butter with M&M's. Even though there was only one person working there, my order still came out quickly. Let me throw this in...their cookies are HUGE!! My family was pleasantly surprised when they saw them and I immediately knew that they wanted one or half of a cookie. They could not finish the entire thing so I took the box back with me all for myself. Out of all these, I think my favorite is a tie between the semi sweet chocolate chunk and the Oreo. Their cookie flavors change weekly, so if you're a fan, keep coming back for their new flavors! A six pack box was enough for my whole family. read more

Crumbl - Green Valley - Box - Bakeries Near Me - Henderson, Nevada

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Customer service needs work. I ordered a 4 pack of the thin chocolate chip cookies and they handed the cookies to me unboxed. Expected me to carry 8 cookies with no proper packaging read more

I will be honest- I don't like super sweet gooey cookies. But- so many friends love them, and I got gifts from this location so many times. All the ladies who work there are very helpful. I have no complains. It smells so good there. And it's always clean. read more