RACIST LOCATION I walked in at about 9pm on Saturday night asking for 1 of the Dubai Chocolate cookie sandwiches, an employee kindly told me that they were no longer selling the cookie as it would take to long to make another batch, and suggested a different cookie. While waiting for my order, I watched a man come into the store and ask for the Dubai cookie and the same employee then walked over to the rack and gave him a Dubai cookie. I couldn't help but notice that the white male employee served the white male guest immediately, even though I had literally just asked the same thing. I struggle to find any other difference between the two interactions other than our race. The other two employees in the back started snickering and making comments about the interaction, also recognizing the blatant prejudice. Cookies were delish tho! read more

Good but need more in Columbia it's slow. Cookies are good nice and warm the line is so extremely long at night.

I really like this crumbl !! The cookies are sooo good!! Sadly, more than often recently my boxes have been dirty upon pick up and it's not very mindful or demure. Second, Just know if they ask does the cookie looks alright, they won't fix it if their is an issue . During one occasion a worker put a sliver of icing on my cookie and it rolled off to the side, she asked if it looked ok and I asked if I could have more icing and they said No, Haha! I was unsure why they asked if it was ok, if they weren't going to fix it when it wasn't. But, oh well, they still get my money every week ‍ #idontstandonbusiness read more

After a long night shift at the hospital, I wanted to get a Crumbl cookie for my birthday. The hours clearly stated that they were open at 8 AM and it is 8:15 AM and there is no one inside. It is very inconvenient and a waste of time that I drove here and the store is not even open even though it's supposed to be. read more

Although the prices are high, the cookies are amazing!! They have a large selection & seasonal favorites.

The cookies are always good but the building is far too small and is always cramped. Despite the waiting atmosphere being awful, the workers are kind and helpful! read more

DO NOT rely on this company at all to have what you order. We wanted to surprise my daughter with the Dubai chocolate cheesecake and ordered them online. The order was accepted. We received a text that the order was ready. Then I drive across town to get them. I go to pick them up and the lady clearly didn't have anything ready. Then she started helping out others. After waiting she comes and said they actually don't have them and they screwed up. She doesn't offer really anything to fix or for the trouble. Then was like I guess we can cancel. Wasn't friendly all. No sorry at all. Not my first bad experience here. As much as my kids like the cookies. I will be advocating around Columbia to spend at our local places and not a soulless location of a good franchise. read more

My friend has been obsessing about crumbl cookies for weeks. So I decided to give it a go while visiting her. We ordered the chocolate cake cookie. It was so rich and sweet, I couldn't finish a whole cookie, I had to save some for later. Their cookies are quite big, you get your money's worth. The raspberry lemonade tasted more like a bubble gum flavor rather than the raspberry lemonade. They ran out of the class pink sugar cookie which is my friend's favorite. I am hoping to try it out next time! read more

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It is impossible to get cookies here they are always sold out of cookies everyday and you can't even order online

We love crumbl. The flavor from the last week, the banana cream pie was a definite favorite. The cookies are pretty sweet overall but so yummy. I love getting a variety and trying a bit of each. Service has been fine whenever we've gone, but nothing special. Ambiance, well it's your typical trendy bakery. read more

No comments on the cookie quality for this Crumbl location, purely just service. In Store: Only one employee was handling orders while 5-6 other employers are doing other tasks while there are over 10 customers waiting for their orders. Hoping that this location will be managed better in the future. Waited for almost 15 minutes for a single cookie, while other customers are waiting almost 40 minutes for theirs - and unfortunately for some I was served before them and placed an order after they did. read more

Absolutely a joke. Sat here for over 30 minutes, store packed, no orders going out, not calling anyone name! Asked to speak with corporate about the lack of service, and extremely slow service when received, Mya the team lead said it's against policy to provide that information. Don't waste time or money as the cookies were crap! read more

Stopped in here while traveling down I-70 to get my sugar high for the remaining road trip. I've been to others in this chain and this store meets the level of quality and customer service I've found with others. The cookies, as always, were great. Big, tasty and unique for the week. As an added bonus it was a Monday and there were still some left over from the previous week. I look forward to making this my new stopover in Columbia. read more

We came on the second day they were open and it's clear they're still figuring it out. Lots of people working, but they're still incredibly slow. I watched multiple groups point out errors in their order. The food is their cookies are delicious! They're HUGE so it makes sense they're ~$4 each. They come out warm and gooey. They also have fun ice cream flavors, but pricy as they sell by the half pint. It's a very instagrammable background but I don't know if this will rival insomnia downtown. read more

Cookies are good but very expensive. Staff were nice and attentive. The place was clean and smelled wonderful.

These cookies make me happy they are beautiful in the presentation, when you take your first bite they just melt into your tongue and make you giggle inside, cause they burst with flavor and thick enough for every bite to fill all your sugar craving just crazy delicious really worth every penny they cost. read more

Kinda too sweet not much of a cookie but a crumble cake to me second bite wasn't that bad it's just a sweet sweet sweet treat ...

I would love to be able to order cookies however I have made 4 attempts since the new menu start on Monday and your store is always "sold out". You guys are losing so much money and I hope you are not struggling financially. I really don't want you to close read more

the staff soo slow people are lost and don't know what they are doing, even during a rush they move like snails. staff is not very approachable i waited 20 minutes just to get my order taken. not very satisfied read more

We enjoyed the cookies immensely and they are wonderful initially warm and at home rewarded or cold. Our only wish is to have a gluten free cookie available as one of the choices at all times. read more

I enjoy the weekly variety of cookies offered. My favorite is the sugar cookie which is served chilled. I wish my metabolism was that of a god but unfortunately it is not and I cant eat cookies everyday. Its nice to have a large group of people and buy the large size box of cookies. This way everyone can sample each flavor. read more

Stopped on the way home from a road trip from St Louis to KC. Customer service was friendly. Disappointed in the selection and quality of cookies at this location. They tasted like day old cookies. We picked up 10 cookies total and split a chocolate chip when we got in the car and it wasn't even warm. I suppose I am spoiled from the Crumbl Cookie we patronize in Overland Park, KS, because these cookies from this location don't hold a candle. read more

Best cookies ever! We have tried many of the weekly cookies available but always have to get some sugar cookie and milk chocolate chip cookies. They are so fresh and delicious! read more

Crumbl - Columbia - Milk chocolate chip cookies and sugar cookies - Bakeries Near Me - Columbia, Missouri

Definitly a good place to grab some sweets, love the rotating flavors but it's always cool to support local soooooo

There is NO Customer Service people to actually talk to. I had to delete my account and.losr all my hard earned rewards to fix the issue. The chat text Service is completely useless! read more

I don't know what I can say about this place that would entice you more than simply trying their INCREDIBLE cookies! Every week the menu changes (other than the anchor basic chocolate chip) and the selections are creative and delicious! Yes, it's a bit pricey but these cookies are HUGE and I promise you get your moneys worth. read more

My husband and I are hooked! The cookies are delicious! I love that they have a new menu every week. We've tried several cookies, the only one I haven't liked is the chilled sugar cookie. It tastes like it has almond extract in it, and I'm not a fan of that flavor. Other than that, I am a huge fan!! read more

We catered Crumbl for our wedding and everyone loved it! We placed our catering order through the app and everything went so easy. Thanks crumbl! Photos later to come! read more

The website says they deliver.. however I called to place a delivery order and they said they cannot accommodate delivery orders. This feature should not be an option if this is the case. read more

First time here and they did not disappoint. Everyone was so kind and helpful. The cookies are warm, fresh and oh so tasty! Highly recommend . It it cool that the cookie flavors change very week so you can try a Variety. They offer catering too! read more

I ordered a box of 4 cookies on doordash. I was told it would be ready at 8:15. After 8:15, I still ended up waiting in the store for AN HOUR. I didn't get my order until I reminded 2 employees I was still waiting. People would literally come in, order, and get theirs before me! I don't really understand how they have so many employees but it looks like they can't move from their station, so half of them are just standing there while 2 or 3 are trying to fulfill all the orders. Not efficient at all! The cookies were great, aside from some being a little sweet for my taste. I would advise going in and ordering. They clearly don't prioritize online orders AT ALL. read more

They were rude when I asked for another box due to peanut allergies. The cookies were not very good either. I would suggest going to hot box instead. Love hot box! read more

Unfortunately, terrible service at this location. I live out of state and was very excited to order a birthday delivery for a family member only to be treated like my questions and my order were an inconvenience. read more