Ellen was extremely helpful in the planning of our cruise. We knew what we wanted, and she made it…read morehappen. When an opportunity for an upgraded cabin came up, she put together a call with me, her, and the cruise line while on board her own cruise. I highly recommend Ellen for her customer service and prompt attention. Even being on East Coast time didn't hamper this West Coast resident's experience.

This agent never even responded to my inquiry. The only thing I received was an automated response…read moresaying she would be in touch.

Great service, fast, knowledgeable and looked for best prices. Went over every detail personally…read more Mary Anne Turnbull was my agent. See her for great service

We were very pleased with the service and the travel knowledge of the staff. The prices are as…read moregood as any Internet search and they provided the service of a old school travel agent. I even used them to book a hotel in New York when I was unable to get a reservation.

AAA has always been great. Johnny on the spot until I moved to Alabama now I can't get service, I…read morecan't get anyone to call me. The website wants me to pay another 184 dollars to be an Alabama member. I was just charged 287 on my card to be a Tennessee member where I came from and I can't get them in the phone either. Please someone call me and tell me why I should pay for any of this anymore?

Great service! Signing up was a breeze. Very affordable. Nice folks. Used once and was very pleased…read morewith the experience.

Sherrie was awesome, can't wait to book next year…read more We scheduled our trip a year in advance, when we arrived at the resort some of our accommodations were not met but I was no fault to the travel agent. Customer service was great, our transfers were awesome. She was very knowledgeable about location and landmarks as well.

I knew they had been in Birmingham a long time. I went to their website by way of google. I found…read morean agent listed there with her bio. I sent her my information. Personalized service was what I had in mind. She never reached out to me despite getting my personal info. The company sent an email asking for yet more information. There was no personal contact/service to it. I would have expected an email from the agent specifically or a more individualized response from the company; not just a computerized email asking for more information which I assume they will sell. I no longer wish to be involved with this business.

I've become interested in using a travel agent. I went to their website and filled out information…read morerequested. I didn't hear back so I sent information through yelp. I haven't heard back so I called them. I let it ring for 90 seconds and no one answered and I hung up. I'm pondering how to think about this. It's not a good first impression.