Leigh Ann was so lovely to work with! She is super friendly, laid back, and knowledgeable. She…read morespent time to make sure that we got the best deals possible for our room and tickets. Our trip went so smoothly and we were surprised to find a special gift that she sent for us at check-in! Leigh Ann checked in several times during our trip - on the way there, while we were there, and when we got home to make sure that everything went perfectly. I would 100% recommend Leigh Ann for all you travel needs!

From the owner: Personalized vacation planning for your family. I love planning any family travel, cruises,…read moremultigenerational, Disney, romantic getaways, girls trips and more.

Great service! Signing up was a breeze. Very affordable. Nice folks. Used once and was very pleased…read morewith the experience.

AAA has always been great. Johnny on the spot until I moved to Alabama now I can't get service, I…read morecan't get anyone to call me. The website wants me to pay another 184 dollars to be an Alabama member. I was just charged 287 on my card to be a Tennessee member where I came from and I can't get them in the phone either. Please someone call me and tell me why I should pay for any of this anymore?

I've become interested in using a travel agent. I went to their website and filled out information…read morerequested. I didn't hear back so I sent information through yelp. I haven't heard back so I called them. I let it ring for 90 seconds and no one answered and I hung up. I'm pondering how to think about this. It's not a good first impression.

Subtly blending into, while also highlighting something new about a destination is a key element of…read morebalance that quality hotels aim to strike. Mountain Brook is a destination synonymous with old money, English and European architecture, uniqueness, gardens and a sense of village like isolation despite being very close to the city. Without a question, it is a very special place that completely lacked a respectable hotel, until 2015 when the Dallas based Kesseler collection opened Grand Bohemian. The hotel also belongs to Marriott's Autograph Collection group, which packages all unique 4 star hotels that don't fit into the cookie cutter of other brands and don't quite meet the requirements of a unique 5 star property, in which case it would sit under Luxury Collection umbrella. ~ Architecture and Design ~ Starting with the architecture, it's a very fitting hotel created in British country house style and fitting very well into the mountain Brook village. The parking deck is concealed very nicely to avoid ruining the views, the sidewalks are connected to the botanical gardens and the spaces inside are open and elegant. The interior is very interestingly crafted with a playful, contemporary take on recreating the ambiance of "Grand" hotels in Europe, while compressing into a smaller footprint and adding colorful energy inspired by the botanical gardens. The Deluxe Room was quite spacious, with a large bathroom and tub, but a cramped shower. The design is done in a mixture of elements that could cut this hotel into 5 star category, but also some pieces that clearly highlight that it's not. Faux marble bathroom and shower tiles are one such example. However, the original artwork by local artists, heavily depicting botanical gardens is an absolute beauty and the hotel is loaded with endless curiosities. ~ Service and Status Recognition ~ The service overall was spectacular. Each item request was very quick, very accurate and staff are very friendly, in many cases going above and beyond. It's one of the best service experiences in 4 star hotel category. As far as status recognition, the story was a bit less smooth. After confirming a Titanium status based upgrade to a deluxe room, I was unupgraded during checkin despite having availability. That was corrected upon me inquiring why. The suite upgrade was not honored despite the hotel having availability, but also only having 1 suite. There was some staff who did not seem to be well versed in benefits, as they also initially did not want to honor a 4pm checkout despite having plenty of availability, then an employee named Terry corrected the issue quickly. There is a breakfast benefit at Autograph Collection also, here providing a continental breakfast and also honoring an American Breakfast. It would be nice if the benefit was provided as a dollar credit also, so that guests would have flexibility to use it for other items and pay extra. But, nonetheless, not a bad breakfast. In summary, all the benefits of being a loyal guest did get honored, but each did require some light nudging to get the hotel to honor them, so that is an improvement area without questions. Benefits should be honored consistently to make the guests feel special for spending the substantial amount of money with the chain, not be an exercise of pushing the hotel to get them. ~ Amenities ~ The hotel does have a nice small pool, a well stocked small gym and a spa, the latter being closed due to pandemic. The gym was very clean, completely empty and very well stocked with cold water and towels. The particularly pleasant in room amenities included comfortable pillows, bathrobes, top notch toiletries and a pull tap bottle opener. The Bose stereo is there, but unfortunately quite useless these days unless you carry a stack of CDs or want to hear radio, so it is time for an upgrade. The slippers were brought quickly upon request. The Grand Bohemian is a spectacular example of a four star property idealism and what it should be. Gorgeously morphs and enhances its neighborhood, provides spectacular service at its price point, surprises with design, art and architecture. Excellent food and pleasant people working who pay attention to details of guests preferences and remediate issues quickly. It's a true pleasure staying at Grand Bohemian and it's such a wonderful addition to Birmingham.

I was disappointed with our experience. The class was small which I thought would mean more…read moreinteraction & attentive teaching. As we sat we were offered a drink menu & the appetizer was passed around, so no info or tips given on this item. One attendee helped chop berries & season meat. Not the chefs fault but at times other teaching was left out due to attendee chatter. Final dishes were self serve so I made a small plate due to concern of those behind me in line. There was no dessert plate so it mixed in with our food. One house wine or beer would be nice for the price point. I would rather make a reservation at a nice restaurant & pay half.

Well-informed tour guide, Mike, gave us a broad overview of the history of the civil rights…read moremovement in Birmingham from 1865 to 1965. Nice mix of walking and riding in a van. Good pacing of presentation, especially given how much information there was. Really learned a lot. Cannot recommend enough. Tour included outer areas like Dynamite Hill and the Bethel AME -- places you won't see if just walking between City Hall and 16th Street Baptist.

One of the best tours I have ever taken in any city or on any continent. Fascinating and…read moreinformative historical tour with a blend of walking and motor coach transport. Brilliant! Highly recommend.