June 9, 2026 CRT starts the Demo on our kitchen countertops. (After keeping us waiting the day before without telling us demo man wouldn't be showing up. ) He comes, puts up counter top. The counter top is not leveled. We've tried contacting CRT about it. Erin tells us he's coming on Friday June 19th. Again, a No Show. Cannot go forward with our backsplash as counter uneven. Communication is very poor, no return calls, No Shows, still waiting... Next week I will go higher up, as I paid high dollar, and I believe I should get high dollar service too. Tired of waiting. I was going to do my entire house updated, at this point I just don't know!! read more

I recently used CRT Flooring Concepts in Victoria to help choose and install vinyl flooring for our remodel. I couldn't be happier with the entire experience. From start to finish, the process was smooth, professional, and stress-free. Erin was incredibly knowledgeable and guided me through different vinyl flooring options that would fit my budget, lifestyle, and design preferences. She brought samples to my home, which made it much easier to visualize how everything would look in the actual space. Installation was just as impressive. The crew arrived on time, worked efficiently, and paid close attention to detail. They made sure the subfloor was properly prepped and the planks were laid seamlessly--no gaps, lifting edges, or mess left behind. They also installed new baseboard which look amazing. Not only does the new vinyl floor look beautiful, but it also feels durable. I've gotten so many compliments! I highly recommend CRT they made what could have been an overwhelming project feel totally manageable from start to finish. read more

I have used Erin Nance and CRT Flooring multiple times for my flooring and tile needs on both home renovation projects and a new construction project. I always had a great experience from start to finish. Process flowed seamlessly and perfectly. Erin was extremely helpful in picking out the products that coincided with the vision I had for my home and would meet the durability needs I required. The CRT flooring and tile installation teams were absolutely the best - professional, efficient, and friendly. The end results look fantastic. I would highly recommend Erin and her team to anyone looking for quality flooring and tile. read more

We just keep coming back! We are so pleased with Erin's work ethic we hired her to do a full house flooring job 2 1/2 hours away from Victoria. We knew she would take control of the job from tear out to final installation and not close the job out until she knew we were totally pleased. We then hired Erin to take on another job for us where she needed to try and match an existing flooring. Again, she handled everything from beginning to end and done a great job. Totally pleased with everything! read more

I have been using CRT for several years and I will continue to use them. Erin and her team have been outstanding.

Mark was very attentive & responsive to our needs, complied completely with our requests and the installers did a very nice job. On time & well done, thanks. read more

As attractive as they may seem, be cautious. They take advantage of the elderly and charge rip-off prices. It's absolutely disgraceful. They are a very dishonest business that is run by dishonest people. read more

CRT has a wonderful selection and was much more knowledgeable about all the products. I would recommend them to any of my family & friends. I have not purchased yet, but I will soon! The ladies there are wonderful and super friendly. read more

Over a month ago I accompanied my 90 year old father to pick out carpet for a room that leaks cold air in the winter. CRT sent out measuring people in a relatively timely manner. The problem came when they completely dropped the ball after that. Several weeks later my father called to check on the order and was told that they had a stack of measurements that still had to be addressed. Well here we are 2 weeks even later. I called to see what the hold up was. After almost 10 minutes on hold the person on told me that 'Dawn' had the paperwork and she was in the bathroom and would call me as soon as she came out. 10 minutes later I called back and asked to speak to Dawn. I was told she was with a customer could she call me back. I said no I'll just hold. 5 minutes later Dawn came to the phone. She said that she couldn't go to her desk right now because she was doing inventory. As soon as she finished counting this color she would call me back and go over the order with me. So I'm waiting. I can't believe anyone does business this way. I will update this review when (and if) I hear back from Dawn. Well Dawn did call back. The quote included $350 for moving furniture when we were told that the furniture moving would be free - but of course we have nothing to document that. So 30% of the total cost is furniture moving. I'm not modifying my 1 star. read more

Things happen I get that. They started the job a week and a day late was suppose to take 5 days, nope 12 days later they said they finished the night before the movers came. I could not be there. What a mess still incomplete when i arrived with movers so i did not get to clean the mess they left before my stuff arrived. I called the sent the lead guy out still did not fix the issues. Once you order you will not hear from Erin again. Danielle will rely the message I gave up but still get pissed off every time i walk into a room and see the carpet torn where they cut it putting in tile. Bad tile job, they left my house to go fix and finish other jobs but could not do the same for me. left gaps in the grout to the fireplace and walls, They think grout do not need sealant " it does not stain" WRONG the grout stains. Very disappointing this was not a small job. will not recommend them. Buyer BE ware. read more

Buyers beware! We recently had all our flooring upgraded using CRT.The laminate flooring installation was ridiculously bad they cut the door frames way to short.You could get 2 pieces of laminate underneath them.They agreed they cut them short the lead guy said he forgot to adjust his saw,he should have stopped after first cut but he not paying attention cut them all short.There remedy was to want to shoot a 1/2 of silicone caul in the gaps,looks terrible.Erin said it would look better after caulk was painted to match door frames.I told her you can't paint over silicone caulk it won't stick.She was gonna have manager call me never heard back.The trim they put down looks awful corners don't matchup etc.Part of the baseboards in restroom fell off after they left called them and they said couldn't get nail gun to fit under the cabinet.They said they used double sided tape and thought it would hold ! Bottom line they do not do anything close to quality work.Customer service at store is not any better.I have never written a review but they are so bad I don't want anyone to pay hard earned money for this type of job.I would give them less than 1 star if it was an option. read more

I purchased a home 3 years ago and CRT has done a beautiful job from the flooring inside and out my home. They also done a complete makeover in both my bathrooms and backsplash in my kitchen. I recommend CRT to all my family and friend and not to mention they have the best customer service. read more

I have never written a bad or any review for that matter about anyone in my life but my conscious keeps telling me I should write this one. It may save someone from the ordeal I went through. I believe when a company charges top dollar for professional work and service you should receive top dollar professional work AND service. I could literally write a book about our terrible experience but I'll keep it short and just say that we have a beautiful new home and EVERY SINGLE DAY I have to look at the unsatisfactory job CRT Flooring did installing our new floors. They lined up seams- even I know better than that and I'm not a professional floor installer. There are several areas where the dark wood has a whitish cloudy discoloration where I believe the installer left his mineral spirits rag sitting too long- these spots are in areas I can't cover up with rugs. The floor creaks- its glued on to concrete so it should be solid, it's not. They left glue residue on my floor and it literally looks like I put the 1/4 rounds back on myself. I was super understanding about all these issues, I know crap happens! My biggest dissatisfaction with CRT was the customer service that followed. Small example...I hadn't heard back from rep in 8 days, her response was she didn't have a date set yet for installer to come to my house so communication of that information back to me would have been unproductive. REALLY!!! This response was literally mind blowing to me. I could go on about more of her response and other details about the work but this is already longer than I wanted it to be. Choose wisely when picking your flooring company. read more