The day we moved my mother we had the freezers and refrigerators packed and ready by 8:00 am. This was when we were promised they would be there. Come to find out they had us booked on the following day. That is that is the day we had wanted, but were told they were booked. Over 3 hours later they arrived and by the time we were settled into the new house most of the frozen veggies were mush and some meat was defrosted. The workers were amazing. They did a fantastic job!!! The management , however, did not have good customer service. They did not work hard to overcome their mistake. It's been over two weeks and I am still waiting on my receipt, as well. They won't answer my calls. Mistakes happen, but they should have worked hard to make the bad situation better!!! read more

We had a very disappointing experience with this moving company. First, the "Prosperity movers" arrived over two hours late, and instead of communicating professionally, my daughter constantly had to reach out herself for updates. When he finally arrived, he already seemed irritated despite offering a brief apology for being late. The biggest issue was that this was supposed to be a professional two-man moving crew, not a man bringing his under aged son to help. Yet only one person was actually doing the heavy work. To make matters worse, they only had one dolly for an entire household move, while charging by the hour and charging extra for stairs. If you are paying professional moving rates, especially with stair fees included, it is reasonable to expect two professional movers equipped with proper moving equipment. When the mover got to my daughter's bedroom to move the dresser, I specifically told him that her bed was an extremely heavy electrical bed and asked if he knew how to properly disassemble it. He confidently replied, "Yes, I do this every day." However, as the move progressed, it became obvious he may not have been prepared for the heavier items involved, including the electrical bed and oversized washer and dryer. Later, I mentioned to both the owner and his son that the patio furniture needed to be moved as well and to make it last, and I clearly explained why. Just minutes later, after both of them going outside, the son came back in and immediately headed toward the patio anyway. My daughter and I stopped him and reminded him of what we had just discussed. At that point, the owner/father suddenly came back inside defensive and argumentative. During the argument, he stated that he needed to do things "his way" and that we could not keep telling them what to do. He then threatened to bring everything back upstairs and quit the job entirely. Ironically, he also admitted that he normally moves everything downstairs before loading the truck, which meant the heaviest items, the sofa, bed, washer, dryer, etc... had not even been moved yet. There was absolutely no reason the patio furniture could not have waited until the end as requested. When we questioned his attitude, he said he was "a professional" and wanted to be treated like one. I responded that professionals should also act professionally. That was not said to start an argument -- it was a response to the way we were being spoken to throughout the interaction. Based on everything that happened, including the late arrival and lack of proper help, I honestly believe his regular worker may not have shown up, and he assumed moving a two-bedroom apartment would be easy enough to handle with his son assisting. Unfortunately, it became clear the job was more than expected. What made the situation even worse was that after already moving everything downstairs, he chose to carry my daughter's belongings back up three flights of stairs and leave them piled near the entrance instead of returning them to where they originally came from. My daughter had hired him for three hours, yet this is how the situation ended. Thankfully, my daughter was proactive and started preparing for her move two weeks in advance instead of waiting until moving day. Overall, the entire experience felt disorganized, unprofessional, and unnecessarily confrontational. I definitely would not recommend this company based on our experience. read more

5 block local move They damaged my new leather couch Took chunks out of my dresser which was 2 years old Damaged the leg on my TV table They treated my furniture like toys Flipping them around, laying couch on the front part which it's heavy and I told them to please get the weight where it belongs It was like a foot race to see how fast can we cram all this stuff in and go to the next job! If you don't care if it gets damaged, use these unprofessional people. Because they don't care either. They do not care how your things are treated, just how fast they can get done. I called immediately about my couch and sent pictures then started noticing more and more damage to other pieces of my furniture. They saw the pictures, said nothing, and ignored my calls. Now to file with the BBB. This business didn't deserve a 1 star rating and they don't care at all what damage they have done to your things. read more

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These guys were amazing!! I swear they were like the Globetrotters of moving lol... Not one piece was harmed only took them three and a half hours to move my entire house and garage I've never seen anything like it thank you guys be blessed!!! read more

Fantastic service and professional, these guys get customer service right! Melvin and Jason were so careful and efficient!! We appreciate all your hard work and making this moving experience easy and stress free!! If you are moving these are the guys you want to do it!! Thanks again for solid hard work and taking such great care of us and our furniture. Tracy & Randy read more

This group moved us from Port Lavaca to El Campo with blazing efficiency. They packed and moved our entire house. Their price was very reasonable. They broke one thing, and they were the one to point it out. It was nothing important, but they offered to fix it anyway. We'd use them again without question. read more

I used Melvin Taylor's moving "business" Prosperity Movers to move my belongings from Edna to Victoria. I was quoted one price, only to pay almost twice the quoted twice. Once we arrived we to the storage facility, earlier than expected. In retrospect it was a well planned tactic, to offer to store my belongings on his business property, since the storage facility didn't open for another three hours. Once again, I was quoted a price, but to be demanded to pay another price. I was only planning on storing these belongings for one month & the owner put his own lock on this unit. Once he started seeing me at various bus stops, he threatened to set my belongings out on his property or give them to Goodwill or the Salvation Aemy, if he didn't get more & more money from me. I asked him for a key to the lock he had put on the unit & he said his was the only lock he allowed on his units. After a few of weeks of his harassment & extortion, I had planned to move my belongings out of his unit, but he didn't show up & made up several excuses why he couldn't come unlock the unit & he couldn't deliver my belongings to my new apartment. I consulted legal counsel on what my actions, because he moved the unit off his property & continued to make excuses as to where my belongings where & informed me there was nothing I could do about his losing my belongings. read more

Flawless! Amazing, they were able to move me last minute, super polite, efficient, cateful, and competent. I will only ever use and recommend this company. Jo (4 hour one way move) read more

These guys were awesome, had my 3 bedroom house packed up in a uhaul in under 2 hours. Very professional. I would recommend these guys to anyone trying to move. Thanks again! read more

Two Thumbs Down! My company was scheduled well in advance for a specific date / time. We received a call 15 minutes earlier that they had to reschedule. The reason being that their workers had damaged a TV the day earlier and all staff now has to watch a Safety video! I inquired as to "could their staff could watch the video at a different time to not cost my company money?" Aaron said "No... That is not what the owner states as company policy." I asked to speak to the owner. He only then admitted he was the owner... and then abruptly hung up on me. Now my company has to wait until next week to move. Prosperity Movers apparently has no integrity for performing what they promised to do, no empathy for the additional delay, cost and inconvienience to a paying customer. In the end I can only label this owner as a "good ole boy" who only understands his problems and cares less about accomodating my company proffessionally as promised. On top of this, his attitude, verbalizaions via phone and hanging up rather than be proffessional and apologize is simply bad manners and bad business. Customer Beware! Steve Klein The Klein Companies Develop . Design . Build Victoria TX read more

Wow all I can say is WOW!!! These guys just moved me a month ago. I wanted to leave a review but i had to unpack all my boxes first.. well we are done and not one thing was damaged!!! They came in at 7:00am packed my entire Home and moved me 45 min away and finished by 4:00 which is absolutely amazing considering all the furniture we had lol!!! The guys were so respectful and worked so hard I am very impressed and will recommend to EVERYONE. I see why they were voted best of the best 2 years in a row.. if your moving call prosperity movers. They will save you money and time and you get great quality movers.. Thank you prosperity movers we love you guys!!!!!!!!!!!!! read more

I had Prosperity move my whole household from Victoria to Austin. I would have given them 5 stars if they had arrived on time (they were about 20 minutes late). These guys did an exceptional job moving us, didn't break anything, were careful with our belongings and the doors and walls and completed the whole job in 6 hours which included the 3 hour drive to Austin. These guys worked hard and fast despite the heat and humidity and I would highly recommend them. They were also extremely polite! Moving is such a hassle, especially if you go the do it yourself route. With what it would have cost to rent a truck, put gas in it and hire crews to load and unload on both ends it only cost a couple of hundred dollars more to have Prosperity do it and it was definitely money well spent. read more