We used Crown twice. Once in 2011 for a minor move from London, England to Connecticut and then again in 2014 for a major relocation from London, England to Connecticut. Both times they were very expensive. The first time was a good experience, the second time was horrific and I cannot in good conscience recommend them to anyone.
First, they informed of incorrectly of what could be packed and what could not be packed and the material they provided us on this issue was not correct. We ended up with a major problem when we got to the US and it cost us $1,400 to destroy a box! We had EXPLICITLY asked if we could ship some equestrian goods, and they said yes. We could have shipped them with the horse, all of which arrived ok, but we sent some with Crown since they said it was ok and it was very NOT OK.
Second, they came to the house and packed everything. Even things marked DO NOT PACK. They packed up all of my Bank Access Cards, right before an international move, even though they were on a desk marked DO NOT TOUCH. If they are packing your house, you must watch them like a hawk. They just wrap up everything and the wrapping was very unprofessional.
This is probably why several items arrived broken. When I then tried to claim for over $1,000 in damage they said that we only had 30 days to claim, and we had exceeded that. Amazing, given that it took SIX MONTHS for our goods to arrive (it should take about three max). We had not even unpacked everything when I went to submit the claim still, but I did not want to wait too long. But instead of being reasonable they told us to sod off.
Once our stuff was picked up in London they were totally unresponsive and unhelpful. Customer service was terrible. We had little to no communication about when our goods might arrive. Then suddenly they called and said its arriving in two days, right before Thanksgiving - irregardless of our plans. Otherwise we could wait another month they told us.
Find another shipper. Don't use Crown. read more