Busy office but nothing like any Illinois location. Employees are nice but definitely in a rush and…read morethere is a sense of heightened anxiety. I heard people getting their licenses taken from them due to out of state suspensions and other personal matters -- so don't expect any sort of privacy here.

This BMV has really approved over the years. They are a lot…read moremore organized and when I do need to visit them, I'm usually waiting no more than 5 minutes, I'm lucky I guess. The clerks I've dealt with have been very pleasant and helpful. And they are very quick at getting you in and out. That's what I like the most.

This BMV, puts Chicago/IL DMVs to shame. Very clean, super efficient, and fairly friendly people…read more Could it be that I'm happy my photo came out fab? Perhaps. Or the fact that my wait time was under 2mins? Maybe. Or was it that the process was smooth as warm butter? Heck yes! I took one star off for making re-take the written driving test and NOT having a booklet I could study from. :)

This BMV has a good system with taking a number. It also great that they have plenty of employees…read moreto help. I had a great experience, maybe because I had all the paperwork work that I needed. It seems like the middle of the month is a great time to go. They have kiosk also if you are just renewing your plates. People were friendly. They accept credit cards and personal checks.

I'm changing my rating for 1 to 5 stars because Melissa and this location has gone above and beyond…read morehelping me get my stuff worked out. It's been so frustrating (nightmare level) getting my drivers license worked out. I had to temporarily move to Indiana and I switched my license because it was more than 90 days. I moved back to Illinois and they helped me expedite the process of voided my license so I can be compliant with the DOT. This was a HUGE deal to me and so grateful. I'm not allowed to have two valid drivers license and switching states has cost me work with very good pay. It means the world that they took the time to help me get to where I need to be because the system takes way too long.

Honestly I was very surprised at how well they are social distancing, wearing mask, and have the…read moredividers up. Not only are they having to do their job, but they're also having to deal with belligerent people. I can understand the frustration of waiting. I waited in line for 2 hours today in the sun outside to just get inside to wait about 30 more minutes. But when have you ever went to the BMV and been in and out? These people have a job to do and they're trying to keep you safe at the same time. I respect them just as I respect any other person. They are trying to do their job and make sure that it's done correctly, so please be patient with them and understanding. There is one lady in there that isn't nice and understanding, but she could have had a lot of belligerent people come to her today. I do not judge people based off of first time experiences because they may not be that way all the time. Think about the times that you have been upset and had to be at work, you didn't want to smile either. But, they were all very professional and did their job exceptionally well. If you have to bring a little bit more information do that. Be prepared for anything when you come. Bring all proofs of insurance documentation, proofs of address, whatever it is that you think you need bring a little bit more, just in case. It will save you and them a lot of time! It's conveniently located. They are constantly cleaning. It's well lit. The temperature is nice inside. The person who helped me was overly helpful and friendly! I would recommend at this time.

This is the fastest office in the region. They provide great service. My only concern is that they…read moresometimes fumigate the place with horrible breath taking fragrances . I have respiratory problems and that stuff makes it very difficult to breath. They should not do that in a public place. There are many people with COPD, asthma, etc.

I still don't know what I think about this appointment-only system. It's so freaking annoying to…read morehave to make sure you start looking for an appointment at 6:30 am (if you don't, you don't get one that day). I think there are plenty of folks who also don't know that you're required to make an appointment now, so undoubtedly folks show up uninitiated. I'm not sure if it's for all tasks that one has to make an appointment... when I went to another office to get my temporary disabled permit during my third trimester, they let me in, but maybe they were just being nice? The folks in this location were annoying but maybe it's part of the job description, I don't know. When I was moving from the first line (it's a land of lines in here) to tell them why I was here to the line to get my photo taken, there was no one else in the photo line so I just walked directly to where the front of that line would be. They made me move and walk back around through the stanchions to get to the exact same place I originally was. Uh.... I HATE their "system" of making people write their SSN on a piece of scrap paper. I cannot believe how ridiculous this is--what year is it again?? I really hope one of the upgrades that Alexei is implementing has to do with technology, because it is just wild that they can't somehow provide or route that information another way. They have a red/yellow/green line system which at least makes it easy to route people from this station to that station. The saving grace of these various stations is that maybe it's what makes the appointment so short. I was thankfully out in fewer that 30 minutes.

Great staff! Everything went by quickly. They do require you to have an appointment prior to…read moreshowing up.

This place is just a government run facility but I swear the people here are so friendly and…read morewelcoming. Super fast even with a line. Such a difference from getting it done at a Chicago DMV

We all hate going to the BMV based on experiences and expectations. But actually didnt wait a…read moresecond and was in and out in 5 minutes today. Honestly made my day because I am so used to other BMVs being the worst.

Anthony the man that runs the outside is amazing. Super polite helpful and quick should get a…read moreraise. Also supervisor Chris is also the same way.. and Maryland is a sweetheart also... raises for everyone :)

Crystal was phenomenal! She was very welcoming, informative & professional. I think places that are…read moregenerally stressful for most people, like a DMV, need more employees like Crystal. She really made my experience better, as did the lady conducting the written tests. Give these ladies the raise that they deserve! All of the employees that I encountered were very nice and helpful. I'm sure the person taking my picture had good intentions, but they made me smile with teeth for my photo after I told them multiple times that I didn't want to. It's not a rule in IL that you have to smile with your teeth. So I really ended up paying $30 for a new license photo that I look like a fat lard in. Not really cool. That's the only issue that I had with this whole visit.

Security at the door is politely ghetto and help us all I couldn't go in to translate and manage my…read morefamily's information but two Hispanics could after we just established they have translators in the building for them.

Today was not a productive positive experience here unfortunately I came for a service and they…read moreclosed early and I was told that the manager said no one else was coming so closed that department. How do you determine that with another half hour left. I certainly came and didn't get serviced to it being closed. Unprofessional do better.

The test facility itself is fine. But they need a better system to let people know when they are…read moregoing to be closed on non-holidays. I called beforehand, and the automated answering system promised me they were open "Tuesday through Saturday, 9am-5pm, except on national holidays". Apparently this also includes Saturdays-before-national-holidays, which I discovered only after the 20-mile trip. So I drove 40 miles for nothing. But hey, next week when that doubles to 80 miles, at least Lake County Indiana will know I'm not polluting their air! What a joke. Just make sure you are NOWHERE NEAR a national holiday when you come in, and you should be fine.

Definitely seems A LOT quicker than the other Emissions sites in NWI. It's clean, has plenty of…read morebays and the technicians get you in and out ASAP. If you need a new year sticker for your plates, I suggest paying the $10 or so dollars and having them do it right there - NO HASSLE, NOW LINES. I've been using this location for a while now and found that the best thing to do to get in and out the quickest is to go in about 30 - 45 minutes after typical lunch hours. It's almost entirely bereft of cars.