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It would make sense if they posted their hours but why make things somewhat easy at the BMV?

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Bureau of Motor Vehicles

Bureau of Motor Vehicles

(2 reviews)

Honestly I was very surprised at how well they are social distancing, wearing mask, and have the…read moredividers up. Not only are they having to do their job, but they're also having to deal with belligerent people. I can understand the frustration of waiting. I waited in line for 2 hours today in the sun outside to just get inside to wait about 30 more minutes. But when have you ever went to the BMV and been in and out? These people have a job to do and they're trying to keep you safe at the same time. I respect them just as I respect any other person. They are trying to do their job and make sure that it's done correctly, so please be patient with them and understanding. There is one lady in there that isn't nice and understanding, but she could have had a lot of belligerent people come to her today. I do not judge people based off of first time experiences because they may not be that way all the time. Think about the times that you have been upset and had to be at work, you didn't want to smile either. But, they were all very professional and did their job exceptionally well. If you have to bring a little bit more information do that. Be prepared for anything when you come. Bring all proofs of insurance documentation, proofs of address, whatever it is that you think you need bring a little bit more, just in case. It will save you and them a lot of time! It's conveniently located. They are constantly cleaning. It's well lit. The temperature is nice inside. The person who helped me was overly helpful and friendly! I would recommend at this time.

This is the fastest office in the region. They provide great service. My only concern is that they…read moresometimes fumigate the place with horrible breath taking fragrances . I have respiratory problems and that stuff makes it very difficult to breath. They should not do that in a public place. There are many people with COPD, asthma, etc.

Des Plaines Secretary Of State Illinois

Des Plaines Secretary Of State Illinois

(148 reviews)

I still don't know what I think about this appointment-only system. It's so freaking annoying to…read morehave to make sure you start looking for an appointment at 6:30 am (if you don't, you don't get one that day). I think there are plenty of folks who also don't know that you're required to make an appointment now, so undoubtedly folks show up uninitiated. I'm not sure if it's for all tasks that one has to make an appointment... when I went to another office to get my temporary disabled permit during my third trimester, they let me in, but maybe they were just being nice? The folks in this location were annoying but maybe it's part of the job description, I don't know. When I was moving from the first line (it's a land of lines in here) to tell them why I was here to the line to get my photo taken, there was no one else in the photo line so I just walked directly to where the front of that line would be. They made me move and walk back around through the stanchions to get to the exact same place I originally was. Uh.... I HATE their "system" of making people write their SSN on a piece of scrap paper. I cannot believe how ridiculous this is--what year is it again?? I really hope one of the upgrades that Alexei is implementing has to do with technology, because it is just wild that they can't somehow provide or route that information another way. They have a red/yellow/green line system which at least makes it easy to route people from this station to that station. The saving grace of these various stations is that maybe it's what makes the appointment so short. I was thankfully out in fewer that 30 minutes.

Great staff! Everything went by quickly. They do require you to have an appointment prior to…read moreshowing up.

Crown Point License Branch - departmentsofmotorvehicles - Updated May 2026

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