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    11 years ago

    Did a license renewal here. They were quick. The facility was extremely crowded but we were in & out in 35 minutes.

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    Ask the Community - Dmv

    Review Highlights - Dmv

    Super polite helpful and quick should get a raise.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Departments of Motor Vehicles 120 times last month within 5 miles of this business.

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    Illinois Secretary of State Driver Services Facility

    Illinois Secretary of State Driver Services Facility

    (293 reviews)

    The Loop

    It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

    For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

    Dmv - departmentsofmotorvehicles - Updated May 2026

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