I am a the type of person that really enjoys great customer service. I'm sure everyone else does too! My husband and I yesterday went to a pawn shop on the hunt for the best offer. I was very disappointed with not only there offer, but there customer service, it was just awful. Crown gold exchange was next on the list. I am very happy to have found this place because not only did I receive excellent customer service, I also received a great offer! Alexsis was very informative and was very welcoming. She explained the ENTIRE process right in front of me, unlike the rude pawn shop did. Then made me my offer that I was more than happy to accept. If you are ever interested in selling gold look no further and come sell at Crown Gold Exchange, and be sure to ask for Alexsis. You absolutely won't regret it! A sincere shout out to Alexsis, thank you for making my experience very welcoming and pleasant. read more

I came down here to sale a little beat up old ring that I have had for a long time. I didnt think I would get much for it but when I went to Kevins They made me feel like I was some loser kid that didnt belong there. The guy tried to offer me store credit. Honestly what was I gonna get with five bucks store credit? and then he just handed my my ring as if i told him I wasnt gonna take the money. So I went next door to Daniels and Alisha helped me. All the girls were nice. I explained to her what i had just experienced at Kevins and she understood me and made me feel better. She didnt make me feel dumb when she said my ring was worth 11 bucks. Not only was she nicer but so was her price. Off to review kevins. muhaha IF YOU ARE NEAR OR IN THE INLAND CENTER MALL GO TO CROWN GOLD IN DANIELS. THEY PAY THE HIGHEST! read more

The service at Crown Gold Exchange was excellent. I came in with my silver and gold pieces. The estimates were free and everything was explained to me. The whole process was done in front of me and the employee gave me all the information I needed and more. The whole time I was relaxed and the experience was great. I've been to similar places before, but the the customer service wasn't as great and everything was done away from me. That was the best part! I loved seeing my gold being tested and explained to me what being done. It was very useful and professional. I would definitely come back again if I need to sell any more of my pieces. The person that helped was Shaina. If you ever go to the San Bernardino location look for her. She is great at explaining everything and very friendly. read more

Comfortable... Trustworthy... Fair... Very Friendly Service... Ask for Emery... the young woman in charge of Gold buying... she is very knowledgeable and she made the experience a pleasant one... Even though a lot of my scrap gold I brought with me to sell wasn't solid gold... Not for a minute did I feel like I was less important because I didn't have a lot of 14k gold or that I couldn't tell Gold Plate from 14k... if your looking for a local place to sell your scrap gold or your cherished jewelry pieces. Crown Gold Exchange is a great alternative to sending it out to strange and distant company on the Internet... Bottomline... I walked out 30 minutes later with Check in hand... Highly Recommended read more

So today I went to crown gold exchange located in san bernardino check it out at www.crowngoldexchange.com/san Bernardino well if you guys go let Juan attend you this guy is grate very nice person he does his job very professionally I recommend him to you all and I promise he's not a boring seller or buyer in my case I sold him gold he demonstrate ever step in how my gold is real or not how much ks is the gold very professional he made me see why is that gold company the best I see now grate sells and buys also customers well attend go to Juan he's the guy for selling or buying gold remember inland center mall. read more

I got really great service from Shaina. She looked over all my jewelry pieces with care. She was really interested in helping me and was telling me everything I needed to know about them. The whole process was done in front of me and she did it step by step. She took her time with each piece ensuring that she calculates the price right. The service was friendly and professional. I will come back again with more pieces and was delighted to know they also buy coins! I would recommend Crown Gold Exchange to anyone selling gold rather than just going to a sketchy pawn shop. read more

Hi there my name is David I came in with a gold chain and ring my grandmother past on to me this would be my third time coming in and I was helped by Dajuan all three times he was very polite definitely knew his stuff and assured me no one else is going to give me more for my gold I even took them to Kevin's jeweler across the way and sure enough they offered me $20 under what Dajuan was offering I was very satisfied with his service and will be coming in again very soon with more gold read more

I would like to thank Alexsis from crown gold exchange at Daniels jewlers in the island center mall. I spoke to her on the phone and she was as sweet and helpful same as when I called. She was very funny and kept my full attention while doing her thang with my gold. In the end see offered me pretty much what we discussed on the phine. Its nice and refreshing to be able to go thru a process start to finish with good company. Thank again Alexis. Call me. Lol read more

I was extremely impressed with the service and genuineness of Elizabeth. Her Customer Service was exceptional! She was very helpful and walked me through the whole process. I visited the store last week and I'm definitely recommending this store to my family and friends. My Husband doesn't speak English and Elizabeth being bilingual she didn't had any problem talking to him in Spanish. Thank you Crown Gold Exchange and thanks to Elizabeth too read more

Small business inside the middle of The Daniels Jewelry store which is inside the middle of the Inland Center which was a little confusing. I was helped by a young lady named Alisha. It was quick and informative. She took a sample, tested it with acid, weighed it out, tapped on a calculator and offered me a price that I was happy with. I ended up getting over a hundred which was more than I expected and less than I needed haha. read more

Nikole helped me out today and was very kind, funny, and extremely professional. She tested the gold ring I came in with and showed me how she calculated the value of the gold ring I brought in. At first I thought I would only get about $10 for the super simple ring, but Nikole helped me get the best value for my ring and got me a great deal! I loved talking to her and will be sure to visit her again next time I want to exchange. read more

I've been to Robert about 4 times in the last month or so. He's professional, he's honest, and very kind. Not only here, but all the locations have very down to earth ,professional employees. Overall, Robert has given me the best and fairest offers. I find myself surprised everytime I get a return! Definitely would recommend visiting a crown gold exchange location if you want a good return. read more

Today I was helped out by Jason and Justine and they were very knowledgeable and friendly. If I need to sell my gold again I will definitely be back to Crown Gold Exchange, because they have the highest payout and great customer service. They also gave me $10 extra by just checking in on Yelp. It was super simple and easy to do, and I recommend everyone to take advantage of that if they can. read more

Crown Gold Exchange in San Bernardino mall is so good! It's NOTHING like a pawn shop. Shaina explained everything to me so I understand why my jewelry was priced the way it was. They buy it based of the gold rate today so basically buying just the gold in my jewelry. She was really professional and I will definitely come back with more gold and silver. Thank you for treating me with care. read more

I went into the Gold Exchange in San Bernardino about a week ago and had the opportunity to speak with Emery for information about some jewelry I had and what it might be worth. Emery was so helpful and very pleasant. She was very easy to talk with and very knowledgable about the product. I am looking forward to going back for her help in the very near future. Thanks again. read more

Andrea was lovely and her customer service was excellent. I loved how she was friendly and personal. She was very genuine and I appreciated how she explained the process of selling jewelry and how much they would pay for the jewelry. I highly recommend anyone to sell their jewelry and let Andrea handle all your future translations. Thank you so much!!! read more

Came in to see if my mother's old jewelry was worth anything Dajuan showed me the process step by step of course there was a few pieces that weren't pure gold but it was very enlightening and I learned a few things about gold plus I received a lot more then what was expected I'd give Dajuan a 10 out of 10 on his service and professionalism read more

I deal with beautiful Suzanna in Palm Desert but I was in the Redlands area on a Sunday so iwent to inland center and was helped by Elizabeth! She's is almost as amazing as Suzanna. Crown is always fair and I trust them enough to know I don't need a second quote. Thank you Elizabeth for making my day better read more

I made a yelp account just so I can write a review for crown gold exchange. I was helped by Shaina and her service was sooo good that I wanted to make sure I wrote a review. If you want good customer service when selling your jewelry this is the place to come. Ask for Shaina. I trust her with my pricing. read more