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    Crown

    2.8 (6 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 3 weeks ago

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    Shell - The interior of Graham Road Shell.

    Shell

    (29 reviews)

    Called ahead to ensure I could get my oil changed. Was told sure come in we are NOT that busy. I…read morewas gifted a Groupon so I used it to get an oil change. I work in VA but live in MD so my drive thru as about 25-30 minutes. I get to location and inform them that I'm there for an oil change. I was told to park car by glass doors and come in. I stood in line for over 20 mins while salesperson kept pressing the customer before me to get work done on his car. Asking the customer if his JOB is more important than his car. He kept hounding the customer to get the work done today and was adamant about it being done asap. The customer stated they had to come back another day due to work. The customer I believe got a diagnostic done on the car because they were discussing several things that needed to be done. The customer wanted to take the diagnostic report with him so it could show the breakdown down of work and the charges. The sales person refused to allow the customer to have it. Now if a person PAYS for a diagnostic done on a car then they also pay for the report from that diagnostic. So again after waiting 20-30 minutes in line it was finally my turn. I tell the same sales person I'm here for an oil change and I had a Groupon. As soon as he heard Groupon his entire attitude and demeanor changed. He then states I would have to leave my car because they won't be able to get to my car until 5pm/6pm and I had arrived at 10am. There was ONE car in the bay. Why would you have me stand in line for almost 30 minutes if YOU couldn't get to my car right away? I explained how far I drove and that I called ahead. He kept cutting me off. So I told him I would report him to Groupon and let Groupon know how he treats customers with Groupon. If you're upset that customers are using Groupon then don't partner with Groupon. I go to my car and immediately report him be the business to Groupon. As I'm reporting one of the mechanics comes out to my car and says they are ready for my oil change. I explained what the sales person said and he was even confused because he said they had space in the bay for another car and that they weren't busy and could do the oil change. Not a good experience as a first time customer and I will never be back. Very unprofessional and they pressure people to commit to the work needing to be done right then and there. Went to another location 10 mins away and was treated with professionalism, respect, integrity and honesty.

    Micky and max are the best they stayed after hours to help me with my car best mechanics ever!!read more

    Crown - servicestations - Updated May 2026

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