We were treated very kindly. Clark helped us and we had a pleasant experience. They provided us with several options for when they could help us. It all came together with ease. read more

I had pre paid for services. Unfortunately my grandmother passed on a Saturday. I couldn't believe the response of the situation. Apparently our loved one's are to pass Monday- Friday.9 to 5 pm . The rudeness of the person accepting my call was abhorrent. This is almost Thursday am now and still not received the service our family has pre paid for . I feel shell shocked. It's a very difficult time and to think this was all prepared for and to find now it's not. Also to receive the out right disrespect that I have received from the alleged "funeral director" . I will yell it to the rafters!!! This its not the crown memorial you knew before !!!!!!!! Save yourself the grief ! read more

This was our 3rd family member and we were quite disappointed. Our phone calls and emails were rarely answered. It took three weeks for our family member to be cremated and three months for our account to be settled, despite many calls. We had hoped for better service. read more

This is the most disorganized insensitive funeral home. I have come across across. From screwing up, my husband's remains to lack of communication it's been a disaster from the get-go. I sincerely do not recommend this place. read more

Crown was wonderful. When my husband died, I initially called a cremation service that turned out to be horrible. Really bad. So I went searching for another service to deal with his remains. Several people suggested Crown so I called them and I'm so glad I did. They were amazing. They stepped in, straightened out all the problems. I can't say enough about how much they helped at such a difficult time. They went out of their way to make everything easy for me. I can't recommend them highly enough. read more

This was frankly an awful experience. The director left the room probably a dozen times during our meeting and made countless mistakes with spelling, addresses, etc. She was not compassionate or confident and did not help us through this incredibly difficult process with care or guidance. At the end she "rated" herself which was utterly bizarre and was overly generous in her opinion of herself. I other words she was far more focused on her own performance than our experience, which was awful. Our entire family kept looking at each other like "what the actual heck is happening here"? No surprise the death certificate arrived over a month later with mistakes. At one point when we asked several weeks into waiting where it was we were told it was "lost in the mail" which it wasn't. Do not go here or trust them with this sensitive process. read more

Absolute superb service at Crown memorial Tualatin location. Very kind,organized, helpful, detailed oriented, did all they said they'd do, right on schedule.and very compassionate. No reason, including cost, to go anywhere else. Marilyn Madon read more

Can never get anyone to answer the phone or return calls. The lady that was working on the afternoon of Sunday Nov. 17th and 18th 2024 was so rude and disrespectful to us. I do not recommend this place. read more

Huge disappointment. Your most vulnerable time and they take advantage. My Dad passed and had a prearranged package. After they contacted my mom and she made payment for Death Certificate copies. I was then contacted to sign as my Mom does not email. They then told me we owed an additional $50 I assumed they were correct so I paid via Credit Card (so thankful I did) come to find out they were incorrect in charging us again. When I requested a refund on Jan 9 2025 I was told both on the phone and via email I would receive a refund. Jan 31st I picked up Dad and still no refund. I mentioned again I was waiting - was told by the receptionist they would escalate my request to a supervisor still no response. I emailed Debby at Crown and said I had not received it. To this day no one has had the courtesy to call me back or process the refund. I finally contested the charge, so thankful I have the emails were they reference the refund. To think a company can be so cold during the worst time of a persons life...inexcusable. read more

We have a pre-paid cremation for my father here. However, they will not return my calls and emails. I've been trying to contact them for weeks. Now things are dire as my dad is on hospice. I'm getting very frustrated. read more

This is the worst place ever. They told us they would have his ashes at the time of his service up at the vets memorial in Portland Oregon. We were there ,my father's fellow police & sheriff CO workers were there as he was a mcminnville cop for 25 years and yamhill co sheriff for 6 yrs. As well as his family ... But they forgot .. to send him, we had to have his service with out him, which left my mother devastated and she ended up in the hospital with a horrible panic attack. So no I would not trust them with a rock. read more

If you care about your love one, don't go here. They don't even return phone calls. You want a company that will care enough to understand that when you are calling for this type of service, it is not a frivolous call. I called them and talked to someone and let them know I needed to make arrangements for a family member to be cremated who is currently on hospice. The lady said that someone would call me right back. Two days later I still had not received a call. I called back and complained that I had not heard back and the apologized profusely and said they were sorry and that same person said, " I promise he will call you right away." Fast forward a week and a half and still no word. Well... I wouldn't give them my loved one. If they are this casual how will they treat your loved one after they are deceased? In the meantime I found a small local funeral home and couldn't be happier!! They treated me with respect and I am pretty sure they will respect my relative. read more

Positively abmismal. Update 10/7/22 - After promising my step mother a refund over a month ago, Crown Memorial still hasn't completed the refund. This has been an impossible process to resolve a simple matter. After speaking to Erika, who said she would call me this week and as of Friday morning and still hasn't, promised to contact me and share the status. I just tried her number and suprise, much like her colleague Vincent, her voicemail is full and you can't leave a message. This place is a flaming dumpster of a business. UPDATE late July 2022: Crown Memorial never provided a death certificate and offered our family a refund for the sheer incompetence we experienced. As my father was a army veteran, he was supposed to be issued a flag. They gave my step-mother a flag intended for another individual. No one has followed up with us about promised refund. This place is a joke. July 2022 - My father's remains were delivered to the Tualatin, Oregon location on June 20. My mother was told that it would take a week to a week and a half to process his remains. She never heard back about pick up. She called numerous times only to be told "someone will call you back" and no one did because "all managers were busy." July 19, I called and demanded to speak to someone who could provide me with answers. I spoke with Vincent Jones who told me he would investigate and get back to me in 15 minutes. Nearly an hour later, I had to call back and continue to jump through hoops to try and understand where my father's remains were. I also couldn't leave a voice message for Vincent as his voicemail was completely filled. As of 7/23, one still cannot leave him a message. Vincent finally called me back, apologized and said there was a staffing mix up about who was going to handle the cremation service. So, my father had essentially been sitting in storage for nearly a month. A MONTH! Vincent assured me that he would call my mother, apologize and arranged to have his remains hand delivered July 22 after 5 p.m. This was an opportunity to right this egregious wrong. Did that happen? No. My mother, who has her own health issues, is now left to dirve 40 minutes one-way to pick up her husband's remains that she should have had weeks ago. My family gave Crown Memorial an opportunity to correct this situation and they failed. read more

My wife was cremated there. I needed immediate information regarding a death certificate and time to pick up her remains. I left a message on a Thursday, Friday, and, Monday, and never got a return call! This was an extremely stressful time losing my wife of 50 years and I needed a lot more communication/assistance from Crown! They said that they would make things right and did not! read more

This place is a disgrace. What should have been a straight forward process is a train wreck. Multiple calls on my part. Broken promises, misinformation, no call backs by them make for a grievous experience. Started with process middle of March this year. I finally went to the County yesterday and found out the County mailed the death certificate to Crown on May 8th. I paid for one at the County, which was produced on the spot. I paid Crown last March for this, couldn't wait any longer. read more

My son passed away May 14. My 19-year-old granddaughter is next of kin. These people will have paperwork at one location (Portland) and your loved one somewhere else (Tualatin). They never tell you anything, they don't return calls nor tell you where to go. They close early and make NO EFFORT to communicate with my granddaughter. Now it's July 6th. We still don't have his ashes. She rushes off work to get there before 5:00 - to find they are in Portland!! So she makes arrangements to get them today in Tualatin. They "forgot to send them over"!!!! Now we are still trying to catch up with them. And she can't designate someone else to pick them up!!! Apparently this nice, family place has been purchased by someone who is only in it for...? Money? DO NOT SEND YOUR LOVED ONE HERE. You may never have closure. They enjoy dragging it out and making it painful for the family. read more

I don't recommend this organization. Crown stated my father couldn't be cremated for two weeks. 3.5 weeks later I called and they told me my Dad was cremated but they didn't have death certificates because the physician had not signed them. How did they cremate my Dad without a signed death certificate? In Oregon, a death certificate must be filed with the county registrar within five days after the death and before the final disposition of the body. (Oregon Rev. Stat. § 432.133.) read more

Helped us during a very tragic time . Professional and affordable. We recommend. Thank you

This is a business with extremely poor customer service. Unresponsive to phone calls, zero empathy. Interested in the money only. Do not recommend. read more

I would never recommend Crown. The funeral director did nothing. I had to coordinate with the honor guard for military honors for my dad and with the cemetery for burial. She didn't communicate with me, and then THEY DID NOT SHOW UP AT THE CEMETERY WITH MY DAD's BODY ON THE DAY OF THE SERVICE. LATER THAT DAY THE MANAGER CALLED TO APOLOGIZE AND OFFER A DO-OVER! They made an already sad and difficult situation so much worse and more stressful. There are other horror stories about them. I've asked for a refund for their services since they messed up so badly, but so far they have ignored me. read more

Our July 2023 experience with Crown Services in Tualatin could not have been better. They came timely and most respectfully to our home to take our family member, completed and submitted the death certificate information promptly and accurately, and handled the remains exactly as we wished. Within nine days, our business was complete and death certificates were in hand. read more

My son (April 2020?) and mother Oct. 2021 both passed away about a year apart and we went to Crown both times. They were very considerate of our emotions, and helped us work through the process. I recommended them to a couple of friends and they too are very happy with them & their service. And in checking around, their prices were pretty good than a few others. Thank you for helping us get through a couple of very difficult times. read more

Anyone that has lost a Loved one should not even consider using this company !!!!! They are extremely unprofessional and lack communication skills. Our son passed away October 2022, when we went to pick up his remains we requested his death certificate at which time they indicated that they would check . After opening there email the death certificate was available unknown to them !!!!! They indicated that it stated "Pending cause of Death " We requested that they forward these to us and they acknoledged , I called first text Ben at the Memorial only with NO Response !!! I then called the office only to be answered by an anserwering service to relay the message. Again NO RESPONSE ! I called the following day and spoke with the Memorial office in Tualatin The rude uncaring representative claimed that due to short staff unable to reply !!!! We explained that we requested the death certificate even though it stated Pending mailed to us asap, as we needed to get our son's estate in order, as per our attorney. They were not at all sympathetic or understanding ... In fact simply rude ! with excuses over excuses. Please if you care about your Loved one DO NOT use this establishment. You will regret it. I'm wonder if they post thier own reviews ? Stay Away , all you have to do is visit the location and view their premises, dress code and unprofessionalism .....and you will know . read more

Difficult to get a hold of on the phone, terrible at returning calls. On top of that we had a hard time getting our loved one's remains returned to us and then the death certificates were delayed and we had to wait much longer than promised and then we found out they at been at their office the whole time. read more

Crown Memorial Center employees were very easy to work with, very thoughtful and caring. I highly recommend their services.

Funeral director the Tualatin facility did an excellent job. She was very professional, accommodating,and was prompt following up on outstanding action items. Most importantly she and the entire staff were most respectful of my deceased mother. The flower vendor that Crown used did an excellent job with the arrangements; all flowers were fresh and the colors were exactly as selected. All funeral plans were pre-paid six years ago. That included casket, flowers, all the mandatory and optional services and stipends. Everything. Easily. My opinion is that we got 2019 dollar value for 2013 price. There are other funeral homes that have more modern and spacious facilities. But communication and customer service by Crown staff are what really distinguishes Crown from other funeral homes. I highly recommend that Crown be considered when the time comes. read more

The people who picked my dad up (sorry I was upset so didn't even notice their names) were very compassionate, and Erika at the office was very sweet and responsive during a very hard time for my family. I never felt like I was dealing with someone trying to sell me something, like I've heard from friends experiences with other places. Their prices for cremation are reasonable and on their website and the only other charge is for the death certificate. I appreciate not having to stress about costs on top of grieving. read more

THE WORST! This company has stolen our money, refused to return phone calls, does not respond to emails. The stress and anxiety that this "so called" service has provided is criminal. PLEASE GO ELSEWHERE. read more

Amazing customer service and follow up care after cremation. They try to help through the whole process, not just their "part". Highly recommend. read more

I can't recommend this business. Not that anyone wants to have to use (or review) a funeral home, but it happens. My mother died and a month later I hadn't received any information about the death certificate, so called and was told that it had been ordered over 3 weeks after her death (?) but should be there any day. I called again the following week and they told me they would check with the county and call me back, which they did not. I called again over a week later, to be told that they did call and the county never received the request, so it was reordered - over 6 weeks after her death. People make mistakes, but the no call back/lack of transparency is unacceptable. read more

My dad past away last month this people really care for you and not for your money really reasonable price and the service is amazing from start to end Thank you crown. read more

I thought they were very efficient convenient and easy to work with. Turnaround time was about a week for processing cremation services and they were very helpful in getting all the information to us quickly. The whole process went smoothly for us. read more

We live in a different state from our Son so we were not sure how everything could be handled. From the first day we called Crown they were understanding and caring. We were able to make all the arrangements over the phone and sign all the paperwork online. I flew to Oregon to see my Son and bring him home. Everything went better than I expected. Erica and the rest of their staff were so nice. I felt at ease knowing my husband and I had made the right decision choosing Crown to take care of our Son Chris. read more

My husband passed away rather suddenly while living in a memory care facility in Tualatin. Hospice suggested Crown Memorial Center so we took their advice. Sherri Hamann at Crown Memorial was very helpful in every way and guided us through the entire process gracefully and with complete compassion. It's a difficult time for a family of course and having such good guidance through it all is priceless. Even with our many changes, Sherri never made us feel rushed in any way and she reassured me all the time. I found their prices just so very reasonable, their website helpful and the overall experience peaceful and memorable. read more

Crown Tualatin cared for my mom after she passed. Communication was great, questions answered promptly. It was emotional picking my mom up after the cremation and the receptionist could have been a bit more personal. read more

I used Crown for my dear sister who passed unexpectedly. They were AMAZING. Everything was handled with kindness and compassion and professionalism. The specific requests of my sister were honored. They even helped with paperwork to fly easily with the remains. Michael, I am forever grateful for your help and guidance at such a difficult time. Five stars is not enough. Thank you. read more

We used Crown when my father-in-law passed away and the experience was so good that we went back to them again a few years later when my mother-in-law passed. Both times the professional and friendly staff helped make a difficult time easier. We truly appreciate Crown and will be coming to them again. read more

My mother passed away unexpectedly in August and I had to make the quick decision on what funeral home to use and I chose Crown on a whim. My mother's wishes were to be cremated and Crown offered this service at a low cost in comparison to other homes in the Portland area. The staff was professional and there was no up-sell. They performed their services without any hang-ups and I would definitely recommend to anybody contemplating using them. read more

The death of my son was made more difficult due to him being out of state. We shopped online for the best prices. We wanted him cremated. After dealing with three companies it was becoming too difficult emotionally. We chose "Emily's" Which turned out to be Crown. My wife wanted to see his body prior to the cremation. The director told us that would be no problem. Three people for 15-minutes = $70. Which they call option one. I call the coroner and release the body to Emily's/Crown. We are later told 'we're sorry but you'll have to go with option two because he has some body fluids on his face.' We tell them we don't care, my wife wants to see him before they cremate him. Nope, they say you'll have to go with option two which is $445. if you want to see him. They told us that his remains would be in a sealed container. It would be ready in two weeks, we could pick it up or they could mail it for $60. Okay sounds good, better than driving back to Oregon. It arrives ten days later; the postage was $29.36 the "sealed container" is a plastic bag and a cardboard box. My brother-in-law's cremation was in a sealed hard plastic box, not a plastic bag. The total costs for a minimal cremation came to $940. read more

My mother passed away unexpectedly and wanted to be cremated through Crown as she had used their service for her husband and was very happy with it. They were outstanding. No upselling, compassionate, great communication. I am not sure why old reviews are negative, but I rate Crown highly. read more