The experience was not as expected. Processing time was slower than scheduled, staff were unmotivated, and communication was unprofessional. The quality of service did not match the price. I will probably consider other options next time. read more

This place was just sold to a fraud. I thought I'd give the new owner the benefit of the doubt but twice i found he did not dry clean three pair of pants, he only pressed them, created train tracks on the middle seam, and CHARGED me for dry cleaning. I don't know who he thinks he fooling but he'll never get my business again. Not only that but he apparently tried to remove a stain during pressing and rubbed it till the material was actually scraped off. I don't like getting ripped off. I will never use this place again! read more

Been a customer for decades. My mom has been going here since before I was born. She takes clothes there every week. If you do the math it's a significant amount of money monthly. They lost a dress and a pair of pants. One would think it would be an easy resolve however when we tried to resolve the issue these people got rude and nasty and accused my mom of losing her own clothes. Ridiculous. After attempting to be reasonable the wife said she would mail us a check for the lost clothes. It's been over two weeks. I called and spoke to the husband. He said to take him to court. We will happily oblige him. There are plenty of other minority owned small businesses that we can take our business to. Bad people read more

Brought a $300+ dress to this place They ruined it said it's not their fault. Blame dyne machine. Really? Who's machine is it ? You'd think they know ho to do something so simple. Avoid this place!!!! read more

I am absolutely shocked about all the other reviews. Crown cleaners has been my go to place for all of my dry cleaning and alteration needs for about 10 years. I have never had a single issue with this place. You will not find any other dry cleaner that pays so much attention to spot removing and pressing. Every single garment you drop off will come back being pressed perfectly and absolutely spotless. They truly do make your clothes look brand new. I will never go to any other dry cleaner other than Crown, and I highly recommend you do the same! read more

He ruined a beautiful Jovani prom dress. If I could give this cleaner negative stars I would. I brought my daughters prom dress that was only worn once to be cleaned. It had a rhinestone belt and I asked the owner should I remove the belt before I had it cleaned as it had a detachable stitch and he assured me no it will be fine and he would take care of it. Well the belt is broken in multiple spots and snagged the dress repeatedly. The dress is ruined and when I went down to show the owner that cleaned it he said it wasn't his fault it was the machine. I told him I asked you specifically and he kept saying he knows We discussed it but it was his machine not him that caused the damage. I said your blaming your machine this is what you do for a living shouldn't you had known there was a chance this could happen when I asked you if belt would be okay. He told me he wasn't going to talk about it anymore and if I had an issue take him to court. He should be ashamed of himself. read more

I don't usually use dry cleaners, but I had to get a suit and a jacket cleaned. The sign says same day service, but I had to wait 3 days. When I got my suit back, and wore it for an event the next weekend, someone pointed out that some of my cuff buttons were broken. One was missing, and another was cut in half. I'm not sure I'd go back. read more

So I had been using Crown Cleaners for about a year now mostly to wash and press my dress shirts and pants which I wear daily for work and had been pretty happy. That all changed today, and I will never be going back. I had dropped off my usual load of shirts and pants along with a dress of my wifes. When I came to pick up, I noticed that the dress didn't look quite right. When dropped off the top had some sequin like sparkles on it that were about 1/2cm each and when I looked at it the were no little pinpoints. Not sure if they were shrunk or stripped off or something, but it wasn't right. I politely pointed out that I though something was different. The owner said he had just cleaned it that morning himself and it was exactly the same. I pointed out the couple very small areas where the sparkles still looked the same - he told me that the dress had never looked like that. I then pulled up a photo of my wife wearing the dress from just a couple weeks ago and showed it to him. He then changed his tune and blamed the manufacturer of the dress for a defect and claimed he followed the instructions on the tag. At this point is he is yelling at me and demanding that I leave his building. In short, I was lied to (multiple times) and yelled at for asking what had happened to my wife's dress which she loved and now will never be able to wear again. I was looking for was a rational conversation and reasonable explanation for what happened. It is to bad as I had really liked them previously, everyone else that works there is very nice but the owners behavior/attitude is 100% unacceptable and cannot go unchecked. read more

I took a table runner to be dry cleaned. When I picked it up, I noticed that the colors had run, and returned to the store. The owner was arrogant, saying he had "washed" it, and "sometimes that happens." Not only did he NOT tell me, he also did apologize, and emphatically stated that dry cleaning would be worse. He had a horrible attitude, was basically dishonest and made NO effort to rectify it. I insisted on my money back, which he did, but he basically ruined it and offered NOTHING in return. There was NO reason for him to wash the item when I took it be dry cleaned. I will NEVER go there again!!! read more

crown has great service.... prompt pick up times. My clothes come out spotless when they went in with spots I thought would never come out every time. I really like this place it's my new dry cleaners. The owners are always very friendly I also love how they recycle the hangers! read more

I will not be coming back. I have several articles of clothing that I need to dry clean only. Not only did my clothes look like they weren't even cleaned, some of them were stained, wrinkled and even damaged. When I brought this to the attention of the owner he was very arrogant and didn't seem to even care about the condition of my clothes or the quality of customer service. Never have I been treated so poorly by an establishment. Crown Cleaners will never have my business again. read more

I took two of my customs suits to crown cleaners, and I am sad to say I will no longer return there for business. When I picked up my suits the colors were faded, and had a faint stench of something horrible. I don't know who runs this business but I had a terrible experience. read more

Consistently very good!! I have been going to Crown Cleaners in Westwood since moving to the area 12 years ago. Their work is consistently very good, both in cleaning and in tailoring/alterations. Prices are reasonable. They do charge for attaching a button here or there, however they pay close attention to labels. If they see a potential risk of hurting the fabric when cleaning they bring it to my attention beforehand or let me know afterward. I strongly recommend them to others. read more

I use dry cleaning weekly. I brought a new shirt here (worn once) and when I picked it up it was shrunken 2 sizes. When I asked the owner what concessions he could make he told me "none" . He added that I should have read the tag on the inside of the shirt that says "dry clean only" I told him that is why I brought it to a dry cleaner. His response was I need to specify to him dry clean vs. launder when I drop it off. Needless to say I will not return to this establishment. read more

I had used this place for a few years as it is in walking distance. I had pants cleaned there but when I went to use them there were burn marks along the seam and a stain that they didn't get out. I brought it in and the owner was on the defensive from the start blaming other cleaners before I could even continue. The pants still had the crown packaging on it. He wouldn't listen or comment when I said how at the least the stain should have been disclosed. He clearly wasn't willing to consider fault from the start. Going elsewhere and I suggest you do the same. read more

This is an amazing dry cleaners. I am extremely happy with this place. The Greek family that owns this place is very friendly and do an amazing job read more

I'm very unhappy with the service and response that I received. I brought in a cotton sweater with a stain to be cleaned. They not only didn't get the stain out, they broke four of the buttons on it. This was not a cheap sweater, and it had only been worn two or three times since purchase. The man first tried to tell me that they were already broken, then he told me he couldn't climb into the machine and hold the buttons while it cleaned. I have spent a lot of money at this cleaners, and feel that they should have replaced the buttons. At the very least they should have refunded the $5.25 that they charged to ruin it. read more