I hate to be that person, and I truly am not someone who complains about companies, as I try to always be understanding and give the benefit of the doubt, but I just cannot recommend Crown and Blade to anyone.
I found their company this spring, and we signed up for treatments this year. Even though they're decently more pricey than Spring Lawn or Tru Green, I went with them to support a local company.
Things were great at first. Their treatments are good, I will happily give them that. Our weeds were finally under control, but after this fall I will not continue to utilize their services. If you don't know much about lawn treatment (I don't either, admittedly, but I can research online) they apply a slow release treatment, which is intended to be reapplied about every 4-6 weeks (confirmed by multiple sources online, some even say 6-8). We literally had three treatments within 5 weeks, at $65 each. Three treatments, on 9/18, 10/03, and 10/25. In 5 weeks. Treatments that are intended to be 4 weeks apart at minimum.
After the second treatments on 10/03 (2 weeks after the last), my husband called, and we were given a refund for that treatment. So that part was cool and good customer service.
The real issue I have is that when I called after the last treatment today to ask about another issue and brought up the timeframe between treatments, the owner assured me that it had not only been 5 weeks. He said something along the lines of "Well if you've ever worked in customer service, you know the customer is always right," and then proceeded to tell me I was wrong. Even after reading him the dates (listed in front of me on their website - it's not as though I was coming up random dates on the spot), he insisted that he would send us over a statement with the dates of treatment. So, was he going to change the dates to make it look better? He offered repeatedly, even after I clarified that I had that information in front of me already.
I also have my suspicions that they were skipping out on my backyard (or just not doing the full thing), but I don't have any proof aside from our weeds absolutely not dying this fall in the back when they're looking great in the front yard. Ultimately, being told by the owner that I am wrong and misinformed when I'm using information directly from the company's website is enough for me to switch over to a new company. He admitted that he was out in the field and not at a computer, but why would he insist in the first place that they wouldn't do treatments that close together when he had no way to verify at that moment? read more