To start off with, the staff here are ill mannered and dim witted. I ordered my food and asked for the bacon, cheese and sour cream on my dishes chips instead of separate.. now, the waiter said the sour cream was included but it didn't turn up with my food. Upon asking why, (a now different) waiter said the kitchen didn't receive a request for sour cream. It took a good 10 minutes before they gave it to me, even then it was disgusting and bland. Our table was a mess to begin with, dirty dishes all over and used napkins. My friend's burger had a hair minced into the meat.
I feel the need to name and shame here because of the terrible service. Liam was the one that took our food order. Unfortunately I didn't catch the name of the waiter that served our food since he was the only decent staff member bar the manager.
Result? We got a refund and apology. Not enough for more than one star though since none of the issues should've happened to begin with. read more