WOW!! Excellent Service from Crow Tow.. His service is reliable, cheap, great customer service. They guided me well and explained to me with details in regard to the tow. They helped me through the process. Thanks Crow Tow read more

Picked up my car from accident site towed to their lot. Went to remove personal belongings and scooter from trunk a few days later. My adult scooter was missing from trunk. Stat they dont have it. Trunk not damage in accident. Where scooter is No one can explain. read more

Crow Tow - Auto Repair Near Me - Des Moines, Iowa

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If I could give this place 0 or negative stars, I would. Their employees and business practices are extremely shady and their reputation in this area is completely valid. The woman who answered stated we were not allowed to tow out own vehicle off the property because of how "tightly packed" their parking lot it as it would be a $50 fee. after raising concerns, she cut is off to transfer us to the owner. The owner stated in fact it was NOT about how tightly packed the lot was, but for insurance reasons. Either employee education needs to be updated or it's bogus excuses for more money. Rude. Disrespectful. Money hungry. Everything you've heard about this business is true. If you are considering using this business, DO NOT!!!! LOOK ELSEWHERE!!!!! read more

I got my car towed out of my own apartment complex these conniving pricks will do anything for a tow I will see you in hell you pieces of dookie read more

Car was towed from my own apartment complex. Not happy. Told it was my fault. And it was, I didn't have sticker displayed. Still a 213.00 mistake and Manager/Owner said it's not feasible for Crow Tow to check each lot to make sure they are truly supposed to tow car as that is too time consuming. Understood but irritating....A few years ago they were really helpful with my car that stalled on Easter Sunday and another time when they tried to help with flat tire. Heard they were hard to deal with and I have proof that if you don't want their services they are sticklers on price. No discount could be given for my error. read more

Dropped my wife off at my sister's apartment. Went upstairs with her to drop her things off, knowing that I was in a permit only spot but keeping an eye on it. We saw the tow truck parked nearby and saw the driver walking back to his truck, at which point I sprinted out of the building. My sister and wife yelled to get the driver's attention as he hurriedly pulled up to my vehicle and ran out to beat me to it. within 45 seconds he went from on the street to hooking up the cable, intentionally disregarding my wife and sister so that he could get the car hooked up before I had a chance to move it. He didn't even have the cable hooked up when I got up to the car but he finished hooking up as I got there at which point I was now responsible for a $145 drop fee. Spent more time getting yelled at by the driver than it would have taken me to move my car. read more

I went to pick up my car that had been towed from a property and the individual assisting me was incredibly rude and disrespectful. In addition the cost was outrageous! $240 for the situation and then they charged me a $10 fee to use my as if they aren't making enough money already. regardless, if they are doing their job or not, a little compassion for an expensive and unfortunate situation can go along way. read more

On Wed 25 June 2025 my daughter's vehicle broke down and when she contacted Crow Tow for assistance - she was told that the tow driver would arrive in 30 minutes. Didn't arrive in the time allotted/stated. At the tow location daughter was told that the tow would $135.00. The distance to the destination where the vehicle was to be towed was less than three miles away. Was also advised that if the driver had to "jump" the vehicle there would be an additional $100.00 fee. Needless to say the tow to the shop was preferred since the vehicle would need to be serviced anyway. However, during the time the vehicle was prepared for towing - the tow driver did retrieve a Jump Starter kit from his truck. I asked him if there would be an additional fee if he tried to jump the vehicle - again reiterating that it was not necessary. He proceeded anyway and was unsuccessful in starting her vehicle. Vehicle was towed to the auto shop (Iowa Auto) and when released from the tow vehicle. the driver informed me that the fee was $178.00. No explanation offered. I paid the fee - then later emailed a message to Crow Tow outlining the experience and requesting that the difference from $178.00 - $135.00 - a sum total of $43.00 - be refunded as the company was deceptive regarding the original agreed upon price. Very poor business practice exhibited by this company - hence the reason for this review and resulting low score read more

absolutely awful service. I've already left a review about this place and here we go again. I went to pick up a truck with a very large tow bill. I gave them my credit card card and two forms of ID and they still wouldn't take my payment. So you can go ahead and auction it. I hope it goes to someone that deserves it as I was trying to donate it to the family in need. Shame on you Crow Tow and the manager sitting on his phone that wouldn't even look up long enough to hear my story. I wouldn't even give you one star, but I didn't have a choice. read more

Extremely difficult company to work with. Would not provide us information on what was needed and provided conflicting information. While waiting, overheard the owner call a female "psychotic" and made her cry in front of her child. Good job, dude. read more

perrys towing is by far the best towing co.from my experiance with both co perrys always polite and works with people.much better prices to.

My car broke down on 2nd yesterday. I called Crow Tow. Marty was the tow truck driver. He did a superb job. It was a tad expensive for a guy on a fixed income but the quality of the work was you get what you pay for. I recommend calling Crow Tow read more

horrible customer service. I called the lady. She got snotty with me and hung up On me the customer!!! They charged me $260 for tow and two days storage which totally is not worth it given that the last car I got out of crowtows lot was a dusty mess. These people need to learn some manners. of course I called back and the next lady on the phone was much much nicer! it's too bad they didn't have the nice lady answer the phone and 86 the first woman. These people act like children. read more

I understand why all these bad reviews after my experience today. Agree with the rudeness in which you are treated at this business. I had two kids involved in a serious wreck yesterday(thankfully no major injuries), car was towed here. I needed to get a few things out the kids needed as it was totaled. I called crow tow and they said they needed ok from insurance company first. I talked to Insurance agent who told me that's not correct, it's my car and you have a right to get what you need out of it. I told insurance I may need to pry trunk open and they said that's fine, don't let Crow tow tell you you can't get into your own car, they even called to tell them I was coming. When I went to pop trunk they were adamant I couldn't use any tools to get in my own car, I ended up getting a profanity filled tirade from a manager about how they own the property and can tell me what I can do with my car. Certainly would not recommend this tow company, much better options in DSM area that care about serving people and have some compassion. Polk County and DSM PD tend to use them, I would encourage them to look elsewhere for better service. read more

The absolute worst humans in the world. It's almost deterring to professionals of the community to go downtown Des Moines and enjoy themselves. Watch this whole entire video, knowing that the parking pass is in the glove compartment. read more

Great company thanks for keeping the handicap spots open for handicapped people Family owned read more

Horrible business, focusing on the grift. A friend mistakenly parked in an apartment lot, came out as car was being loaded, driver said she could pay now or pay more later, then didn't give her a chance, mocked her and took off. Call anyone else. read more

I would never consider hiring this company; the drivers are reckless and trashy- they tailgated me for 2 blocks on a residential street in a 35 MPH speed limit and passed me in a No Passing Zone. When I called to complain- someone who works there purporting to be the manager, argued with me and was not concerned about the employees' unprofessional, dangerous driving and the fact that their actions will result in serious injury or death of a pedestrian, dog or bicyclist. Des Moines does not need any of these boorish people on the road. read more

My car had a flat tire on 235 during rush hour. We had the kids in the car and was scared we wouldn't get it towed before it got hit. They were there within the hour and towed it. They even offered their services to fix it in the spot in a hour but our tires had a warranty for elsewhere. The tow driver was very kind and with everything negative I've heard I have a hard time buying it. They were fast, reliable and friendly. They were cheaper than I expected. Thank you so much! read more

Rude and overpriced. Call Capital City Towing instead. They're cheaper and FAR more professional and courteous.

Absolute garbage, they say they take photos of your car before a tow and they won't release them. This dude called me an asshole before I even got my car back. He should be in prison, stay the fuck away from my car. read more

Terrible customer service. Literaly hung up on me when asking when I can come to get my vehicles. Stated to call back later and hung up the phone. I was very polite and received nothing but attitude. Poorly ran business read more

They will find every single way to screw you over and feel great while doing it! if I needed my worst enemies car towed I still wouldn't call crow tow because I don't want to give them the business. read more

After going into an event, we came out to see our car long gone. There was no clear way of seeing that we weren't supposed to park in the reserved parking, and where we were supposed to park was gated off with the sign "private parking". They towed a dozen cars, and it was probably just to make a quick buck from unsuspecting people. Like damn I just wanted to get home and play Fortnite with the bros. read more

Crow Tow - Cars being towed - Auto Repair Near Me - Des Moines, Iowa

Garbage racket of a company. Only in it for money and will screw anyone over to get it. They are the Steve McFadden of towing companies, and make Des Moines a worse place. This is what the integrity of this organization is: https://www.axios.com/local/des-moines/2023/10/04/crow-tow-iowa-stolen-motorcycle-vehicle-impound To clarify, many of the drivers are good people. But the ownership and ethos of the company is evil and greedy. Not at all focused on service. I've witnessed people walking up to their car to move it as crow tow pulled up to tow her car. They blocked her into the parking lot and refused to let her move her car, so they could impound it. This is one of hundreds of stories I've heard from friends and family, terrible company read more

Disgusting attitude and rude staff. Guess they are too busy towing cars parked legally to bother taking a vehicle to a repair shop. Don't waste your time with these jerks. https://www.desmoinesregister.com/story/news/2021/06/29/polk-county-switches-towing-companies-after-numerous-complaints-crow-tow-g-s/5346507001/ read more

I was in a car accident this evening. Worst way to start my weekend. DMPD said Crow Tow was on the way. My SUV was blocking 50th and Douglas at rush hour on a Friday. I was very shaken from being T-boned by a driver speeding and running the red light. Chris L. showed up with Crow Tow. Quickly secured both cars. Came over to tell us the details of our tow and the next steps. Provided his info. Very professional and personable. Top knotch customer service. Very impressed. read more

Honestly, though I was upset that my car was towed I understood it is thier job and they are just following protocol. I just moved to the Scott in East Village and didn't get my permit sticker I misunderstood the person who helped me with my lease I thought towing hours were 8am-8pm but it was 8pm to 8am my mistake since I had been up early and moving and running tons of errands! I spoke with Sara and she waived the overnight fee and was kind to me. I didn't have wnough money for an uber or lift and I am new to Iowa just moved 3 weeks ago from IL and just moved that same day to my new apartment so I dont really know anyone.... and still she sent one of the tow drivers to come and get me to take me to the company for my car because she didn't want me walking alone at night. that showed a lot of care she or he didn't have to. I'm sorry I forgot his name but during the ride he was very kind and made sure I felt comfortable. I appreciated what they did for me that night! I will never forget it thank you! read more

Never requested service and never got my cars towed.. thankfully. EVERYONE IK has had an issue with these folks. IDK what it is... perhaps their service quality? I happened to have the scare of my life a couple of hours ago along SW 9th st.. i was driving home northbound when a reckless crow tow driver was passing every car going south bound.. driving at around 50 MPH almost hitting my side. missed me by a few inches.. train your personnel. read more

My best friend was in a bad accident. We had a driver show up named Cuba from Crow Tow. He was so kind and helpful and understanding during her most difficult time. Thank you so much for a job well done and your compassion and kindness. read more

They are thieves couldn't get my wife's purse out of the car and it had 200 dollars in it

Illegally towed from apartment complex without any signage. I was seeing a homebound disabled patient. I was there 20 minutes and car was towed. Again, no signage as I walked the whole lot. They also scam you by having you pay cash by their atm. They also dinged my bumper. They are predatory and a scam. They should be put out of business. read more

Wow, what a scam! Do not ever consider calling this company even though I'm sure with all the negative reviews I see now nobody actually calls them. But they do steal cars and make you pay to get them back even though they're not posted clearly that they're going to tow them. This should be illegal. They are also double the price I got a tow on the same day for a different vehicle to a repair shop for $140. They charge $240 to steal your car after leaving it for less than a half hour in a gas station parking lot. The least they could be as a little bit more reasonable. They also said they were closed at 4 o'clock and would not give our car back until the next day obviously so they could charge for storage as well. No wonder they can afford the expensive commercials because they're a bunch of scammers. The city should not allow this type of scam to be running, but do yourself a favor and avoid this place at all costs. read more

I parked out front of my friends apartment complex for about two minutes, as soon we get inside, they begin to tow my car. The guy was incredibly rude. As far as I'm concerned, the dude was a total clown act, which is par for the course of you take a look at Crow Tow's terrible reputation. My car was not even partially onto the truck, and I had to pay $140 to get him to let it down. Then he just leaves it diagonally in the middle of the lot. The guy says some not so nice things, and then speeds off like a maniac. Well done, Crow Tow! read more

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This company is running a lot of sketchy deals in and around DM. They cruise around and look for vehicles to tow. They are rude and horrible to deal with! If you need a tow, don't call Crow Tow!! Do a quick google search and save yourself the trouble! I'd give them a negative 10,000 stars if I could! read more

I truly wish I could give them zero. They took my car from my apartment complex, claiming that I didn't have parking permit sticker - I was parked in an appropriate spot, in the lines, no criminal activity associated with my car, or outstanding loans, all of which was insinuated when I contacted them and the Polk County Sheriff's department. After taking 10 minutes to check, the dispatch person came back, but immediately put me back on hold with a curt "hold on a minute", with the tone of someone who had been rudely interrupted. She then said that I had my sticker "so far up", again with a rude tone, before once again, I ended up on hold. She came back and told me that they couldn't see the sticker, so they couldn't just give me my car back "for free". However, this sticker is visible from the sidewalk of the parking lot. The only way it wouldn't be visible is if they came at night and "looked" with no light source - even the weaker flashlight of a cell phone is enough to see it flashing in the dark. I have parked in the same spots for just over 3 months now, the sticker being in place since day 1. They did not do their due diligence in making sure that they were towing my vehicle for good cause, and then wanted to make me pay for their lack of professionalism and ethics. Fortunately, my property management is fantastic, and they went to bat for me, the same as they did for another tenant who just had the same thing happen to them recently. However, as one last eff-you, when they returned it, it came back with new scratches and a deep gouge in the front driver's side quarter panel, about a foot long. I would happily provide a photo of it, but there doesn't seem to be an option here. Speaking of photos, they flatly refused to send the ones they took before towing my car. Randy (the owner) claimed in a Des Moines Register article in June 2021 that his company is being targeted for being the biggest company. The narcissism it takes to completely dismiss consistent complaints and feedback, even after a county decides to not renew its contract with them because of their reputation, is astonishing. Iowa offers next to no consumer protection, and Crow Towing is taking advantage of that. I've already requested that my property look into other companies. Contact the state to let them know that we as consumers need protection against the companies that take advantage of the low standards they're held to. read more

Crow Tow - Found the place for photos - this is for the review from 11/06/2021. - Auto Repair Near Me - Des Moines, Iowa

I had a emergency call with our company that our trailer was stuck in a construction zone and needed to pulled out and the officer on seen called for towing service and Crow Towing came out with to tow trucks. we saw that the two tow trucks that came out and they started hooking up before signing anything, The drivers of the tow trucks obviously didn't know what they were doing and they decided to wrap chains around the bumper on the back of the trailer and not only their trucks were not capable of getting us out but they ended up bending our bumper all to hell and bent the tail board too. so i called out to Crow towing to try and resolve the damages with Randy Crow. he decided to have a rude attitude and told me that there was documents showing that they are not responsible for any damages caused by tow truck for trying to get us out. still haven't seen this document and they are trying to use a billing credit authorization receipt that we signed for authorization to run the card as us signing off as a damage waiver, and i tried to calmly respond back to him and tell him that his drivers did not follow simple procedure he then interrupt me and told me that i was wasting his time and then hung up. i don't know what type of business is being run there but I advise anyone that needs a tow, to not even think of calling this company. Central Iowa Towing and Recovery is the company to call for a tow. They are fast and reliable and respectful when it comes to customer service. read more

Incredibly helpful when I locked myself out of my running vehicle. The driver was incredibly friendly and fast! CC, Garrett and Dawn were very helpful and reassuring from the office. It was affordable and so much faster than a locksmith was going to be. Will use them again. read more

I would give it minus five stars if I could! This is the most crooked, unethical, business in Des Moines! They are horrible, they tow cars unwarranted. Charge you outrageous fees, and then lie to you about all the other fees that they add extra before you can even get your car back!! My daughter had her car towed. When we went to pick it up they told her one amount and said it would only be an additional $60 the next day and charged $120. Their customer service is outrageous they don't even listen and nor do they care!! Unacceptable and the worst service I have ever seen. Do not do business with these people!! EVER ON ANY LEVEL. read more

These people are so rude and condescending, with no understanding of how much people are struggling when their cars disappear out from under them. My car was towed from an unmarked lot and i was left stranded, having to walk three miles home. The woman on the phone suggested I "just call an uber" as if everyone has infinite money to throw around. I don't know how this business is allowed to legally operate with how often they take peoples cars from areas that are not marked as "no parking" areas. read more