LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

We have been going to John's Auto for years. We are very satisfied with the work they have…read moreperformed on our cars. They are very honest, which puts us at ease. Finding someone you can trust with your car is priceless.

I would recommend John's to all of my friends and family. Honest, fair and complete customer…read moreservice!

I have used G-Force Automotive for multiple services and have not been disappointed. Steve is very…read moreresponsive, thorough, the best price in the area, and does repairs quickly. I have gone to G-Force for multiple services. I was in an accident and needed towing - Steve was the first person to show up, before the IDOT and the other towing companies came to the scene (on the interstate). Steve had replaced an ignition module on my Pontiac when my car did not start, as well as swapping out a transmission on my Chevy. I referred him to my sister-in-law, who took her car to another mechanic (originally) and her car came back worse than how it was brought in - so she took it in to Steve and discovered her engine was not secured/bolted in properly. Again, HIGHLY RECOMMEND: great prices, knowledgeable, and is quick.

My entire family has been taking our cars here for repairs for years. The owner, Steve, is…read moresincere and easy to do business with. My car always is well taken care of and they don't try to fix things that aren't broken. I highly recommend G-Force!

I very much appreciated them checking for my vehicle issue and they fixed it under the price…read moreexpected. They delivered in speed of the repair too. It isn't too often you can feel like you trust the car mechanic!

Allways good service an good prices. And allways done on time. Jim an paul have allways been goodread more

Jim and the guys are amazing. They're reliable, honest, and fairly-priced! We've been having all of…read moreour cars serviced here for years, from a Saturn, to a Durango, to a Blazer, to another Durango, and now a BMW. Amazing service each time, quick, reasonable, and trustworthy - which is hard to come by in mechanics :). I truly recommend their work, and I can't rate them higher than 5 stars, or I would give them 10!

Jim and his crew are great! Their prices are fair and they do great work. From now on, they will…read morebe the only ones working on my cars.

Brought my car to be repaired they fixed it within a day. The price was decent. I was very…read moresatisfied with the service. I will definitely be going to bring my car to get fixed here again.

They are very honest and do great work. Also very prompt with timelines for anything being done…read more Great communication also

Courtesy, professionalism, and a fair price for all work done. Yes, go here first. You can even…read morelook through a wide window inside the spacious and clean business lobby and see all mechanical work being done. They also check for other potential mechanical problems. So, you can feel confident when bringing your vehicle home.

They are very friendly and get you an appointment rather quickly. They are informative in a way…read morethat a women understands and is very honest! I have been to a oil change place and tried to sell me a air filter , that I just had replaced a month before.They make suggestions such as new battery before winter because of years of car , but never pushing. Trustworthy company

They fixed my car when the axle broke. They don't work on weekends and my car broke on a Friday so…read moreI was without for a few days. After they did the test drive they realize something else was wrong with it. The customer service was great. I gave them 3 star instead of 5 because of being closed on the weekends which hurt me cuz I needed my car faster but I can't complain.

Honest, Professional, and Courteous. They did an excellent…read morejob for me 20+ years ago. Went back last month for some exhaust work. Still the same outstanding service! Highly Recommended!