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    Crossway Dental

    5.0 (1 review)
    Closed • 10:00 am - 2:00 pm

    Services - Crossway Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Crossway Dental Photos

    Recommended Reviews - Crossway Dental

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    7 years ago

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    Image Dental Care

    Image Dental Care

    3.3(3 reviews)
    3.6 km

    When I booked my appointment, I stated that I didn't consent to any treatment that wasn't fully…read morecovered by my plan. After my new patient exam, I was presented with a bill for me to pay. When I reminded them that I had stated not to proceed with any treatment that wasn't fully covered, staff member Liliana said that I hadn't said anything that day and accused me of "playing a blame game." I don't appreciate being spoken to this way. I submitted a complaint and the reply from the Accounts Receivable Coordinator conveniently ignored that I had stated not to proceed with any treatment that wasn't fully covered, didn't even mention how I had been treated the previous day, and offered to submit a predetermination before moving forward in the future. There was no comment at all about why a predetermination hadn't been done the day before when I had stated nothing was to be done that wasn't fully covered- the email was focused on "clarifying how your coverage works" and absolutely ignored addressing what had already happened. Update: The Accounts Receivable Coordinator has now replied and stated they will be endeavoring to blameshift the situation ("we will be speaking with our administrative team as well to hear their account of the interaction and how they felt they were treated"). I told them since that was what they wanted to do instead of adequately address the matter, it was fortunate I had a witness with me that day and the matter could now be addressed through the courts.

    I'm prone to dental issues have seen at least 10 dentists in my day while moving around. 2 stick…read moreout and one of the two is Dr. Moore whom is the best dentist I've been to. Takes time, takes care, great chair side manner and genuinely loves his job. I've almost fell asleep at the chair. I've been there three times. I'm a coating inspector by profession and while at bare minimum - fillings are like a coating. He takes time to prepare the tooth to ensure the "coating" sticks which is most important to ensure long lasting integrity. Aside from that, has great knowledge of the mouth. My freezing was starting to come out (inflamed tooth) he knew exactly what to not touch and still gave a perfect filling with limited pain. Literally took hours out of his day to ensure he did a proper, above bar job. COVID-19: office is very clean and professional. Top notch protocols. PS. Staff and prices are perfect. I randomly came across this place because I drink at Chillabongs down the row and couldn't think of a better clinic honestly, I also am mostly suspicius of dentists because time says 80% are horrible from my experience, however, Dr. Moore is highly recommended from an experienced row of Swiss cheese chiclets. Top 10% by math. Truly unexpected find in red deer. Enjoy!

    Photos
    Image Dental Care - Our great team!

    Our great team!

    Image Dental Care - Our wonderful admin team

    Our wonderful admin team

    Image Dental Care - Dr Chang, Dr Moore, AJ and lovely Sarah!

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    Dr Chang, Dr Moore, AJ and lovely Sarah!

    Concept Dental - Dental care starts early. The Canadian Dental Association recommends kids are seen by age 1 or when the first tooth erupts. Get em in early!

    Concept Dental

    2.3(3 reviews)
    0.3 km

    I went to Concept for the free cleaning & assessment which included X-rays…read more Alex was the wonderful gal that did all this and OMG I didn't know after going to a dentist for 50 years that it could be so fun! She did a fabulous job all while making me laugh and making me feel so relaxed and comfortable! She was Awesome! Dr A examined and gave me good news I only had 1 cavity. I've been other places and they say you need this and that but not here!!! He was very knowledgeable and super kind! Thanks a bunch Concept! My smile is brighter after this experience!on March 31 2026 Patti

    I would highly recommend avoiding this clinic. Our experience was deeply unsettling due to a lack…read moreof transparency, unprofessional conduct, and serious concerns regarding clinical standards. ​The Experience ​Dishonest Data Collection: Upon check-in, the front desk person demanded a photo of me, claiming it was a "requirement of the dental association." When I questioned this, she became extremely rude. Citing a regulatory body to pressure patients into giving a photo without true consent is a major red flag. ​Unqualified Staff: My mother was taken in for a cleaning, only for the staff member to admit she was a dental assistant, not a hygienist, and was not trained for the procedure. This is a significant safety and regulatory concern. ​Privacy Breaches: When we decided to leave due to these issues, the front desk person was rolling her eyes and openly discussing our departure with another customer in the waiting room. As someone who values health information privacy, seeing a staff member gossip about patients in a public area is disqualifying. ​Poor Professionalism: Beyond the ethical concerns, the office ran late without notice, and the front desk attitude was dismissive and hostile. ​Verdict ​While a different team member eventually came out and was very kind, the fundamental issues--lying about "required" photos, using unqualified staff for clinical work, and ignoring patient privacy--are far too serious to overlook. We will not be back.

    Photos
    Concept Dental - We love to see all the little people. They bring smiles to us!

    We love to see all the little people. They bring smiles to us!

    Concept Dental - Relaxed IV sedation care. Safe, effective and always monitored.

    Relaxed IV sedation care. Safe, effective and always monitored.

    Concept Dental - Our caring and friendly dental hygienists. Come in and have a professional cleaning and laugh.

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    Our caring and friendly dental hygienists. Come in and have a professional cleaning and laugh.

    Crossway Dental - generaldentistry - Updated October 2026

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