Too darn crowded. Need more Kroger stores than we have. ONE in Heath, ONE in Newark. That's crazy -…read moreI'm from Columbus originally.
When I go there around holiday times, NEVER any grocery carts. Dead scooters near ALL the time.
Other than that, I have NO complaints about shopping in person, but my gripe is about the pickup "service." Food NEVER ready at the time I picked, and once, after waiting like two hours, I was texted and/or called saying my food was ready, only it was 8 pm. When I get there, pickup was CLOSED. Why let me know it's ready when they've already closed? I sat there a LONG time and when no one came, I had to go into the store, and got a very rude manager type person. I told her she WAS going to go back to get my items, and she said "nope, not doing that." I had to go back the next day, and I was out of necessary items. She comped me, but not that much. It should have been free, as my friends said. Here I am, tried it again, again they say it will be ready by 7 or 8. OR 8? Again, if I were to go there, it would be closed. So, I'm not even going to bother. I'll get it in the morning. Fool me once, shame on you, fool me twice, shame on me.
I get it, everyone, since at least the Pandemic, has been short staffed, but, don't people want to work anymore? If it's too short staffed, just stop offering it. Problem solved.