I've been a member of this gym for about 2 yrs now. It's been a decent gym, and could improve for…read morethe same reasons others have mentioned. My wife and I had to cancel our memberships recently, and expected it to be a pain. But Claire (a young lady who works up front) made it fast and easy! I'll definitely come back here in the future to re-subscribe when the time is right.

Beware!!!! My daughter and I joined and that seemed OK…read more However, I highly do not recommend personal training there. I signed up for sessions and was told I could choose from 3 different tiers so I chose the $230 package and Javon signed up on his computer, and I was not able to see anything other than signing the boxes on the pen pad. I trusted him. He told me he could not print out the contract because the printer didn't work, but that I would get it via email. The initial first were fine but Once their charge of $440 hit my card, I found out most of the trainers were on vacation or out of the country so I could not get help so I had to wait till everyone got back and still could not get assistance getting a copy of my contract so that I could point out the error. Nothing was ever emailed to me. I could not get someone at the front desk to help me, even though I came by in person, and I had also called. Then their facility manager left/quit and I finally was able to speak to a guy that was leaving LA Fitness at the Sachse location to go to college, but he told me that I could talk to the new manager, Claire and she would be able to help me. He was also nice enough to provide me the LA Fitness headquarters phone number that nobody else would share with me. At this point another $440 charge hit my card and once I finally did speak to Claire she told me she did not have access to the system to assist me! So then I spoke to Javon again (once he came back from vacation) and found out that he had typed my email address wrong. So after having him correct it -at that point you would think I would get the contract but I did not and still no assistance correcting the overcharge for the pt package. So then I called their headquarters and I spoke to Antonio and he told me he would assist me and he would talk to Javon and they would get everything worked out. And Then. Nothing no emails no callbacks nothing. So then I had to file a dispute with my credit card company to get the amount lowered to the amount I had agreed to. And Then my trainer, Debbie reached out to me asking me if I would schedule my remaining sessions that I had been charged for and I said, "sure. " Then she tells me that because I filed the credit card claim that their computer system would not let her schedule any sessions. Mind you, I did not file a credit card dispute other than the additional charge they shouldn't have charged me. They were still going to get their $230 for my sessions instead of $440, but LA Fitness still locked me out of their system and now I'm out that money because now that the credit card company has finalized that dispute and gave them $230, I will not get my money back nor will I get the sessions LA fitness owes me. I will be reporting them to the Better Business Bureau and I highly recommend you sign up with caution and make sure you walk out of there with a printed contract or don't sign anything. They are not honest, nor professional. Highly disappointed.

I'm a recent member of Snap fitness in Wylie, Texas, and I'm impressed by everything: the staff ,…read morethe equipment, the amenities (the little, very cosy, almost personal bathrooms with a shower, sink, and a little bench, small towels) which makes everything look more like a club than a community fitness place. Sarah and Melody are very friendly and helpful, a real blessing. Everything inside is sparkling clean which is very encouraging and gives a sense of safety when it comes to getting infected by germs and bacteria, etc. The location is excellent for me, and the fact that the gym is located in a very safe area of Wylie (right across from the Fire Station) enhances the security of anyone adventuring in the middle of the night. On top of it, a little incentive îs offered to its members (T-shirt, bag) which is nice even if they're meant for advertisement. Snap fitness is all worth it. I'm really thankful I found them. Thank you all.

Excellent staff and clean. The owner is cheerful and knowledgeable. You won't find a cleaner Snap…read moreFitness location. The restroom and shower is immaculate. Cleaning sprays smell nice, plenty of towels to wipe down equipment. Machines are in good working order. Come visit!!

Love this gym !! Always clean and the staff treat you as if they've known you forever!! Not once…read morehave they've not spoken directly to me any of the days/times I've been at the gym. Owner is friendly and approachable always!

Have to give it to them, this gym got all of the basics down with an incredible price. If you are…read morelooking for no frills gym, place to get into shape, not overly crowded, and overall great place to workout. Fitness Xpress is the one I'll pick, sure you can head a few miles down and get your sauna with massage chairs but be prepared to spend x5 the price with it being busy all the time. I'm happy my family recommended me to place as it'll be home to get in shape for a long time!

Classes and amenities are great. Wayne, the manager is a personable and charismatic individual…read more Pricing is high but that keeps the riff raff away. The pool is never too crowded in summer which is great! The work shop classes quickly turn into a sales pitch for personal training so be aware of that if you don't want to be solicited to. My biggest knock to my rating (4 stars instead of 5) is there is always a good amount of dust and hair upstairs near the Alpha and GTX areas. It needs to be deep cleaned under machines and around equipment not just vacuumed in the main walk ways. It's pretty easy to spot large dust bunnies when you're on the ground doing ab work outs. Overall I like it and it's been a great gym.

If you like working out among anonymous people in burkas and head coverings this is the gym for…read moreyou. The "kids academy" is pathetic, every time I pick up my child the "teachers" are sitting on their phones ignoring the children. The workout equipment is OLD. Any other gym has better equipment. Save your money and go ELSEWHERE!

Close to my house! Awesome new app that makes it easy to enter the club plus the app has so many…read morecool features! Lots of machines and free weights.

I went here a few years ago, when i decided to leave i payed all the cancellation fees and what i…read moreowed, turned out to be almost $100. The next month i got a letter saying i owed money. The owner said it was a mistake And there was no card on file.I forgot about it until recently when i checked my credit, they kept running my card and racked up almost $500 of debt and sent it to collections. No warning, no nothing. Terrible place.

Zero stars! Do not sign up!…read more After years of being a loyal customer, I am extremely disappointed by this company's customer service and cancellation process. When I tried to cancel, I was told I would be charged a cancellation fee and that I had to come in person, or they would refuse to cancel my service. When I asked to file a formal complaint about how the situation was handled, the company refused to allow me to do so. Customers should not be pressured, inconvenienced, or denied the opportunity to raise a complaint simply because they want to end a service. This experience showed a complete lack of respect for a long-standing customer. I strongly recommend that anyone considering this company carefully review its cancellation policies and fees before signing up.

This is my sweat therapy place. I am a member so I can come in even when it's not during staffed…read morehours. Classes are on a loop so they are always available. My favorite is hot blast. It's hard to still stress about far away problems when at this very moment you are sweating, hot from the sauna and out of breath from the HIIT workout. Once I get into the gym part, I get to do some weight training. There are private restrooms/showers so if you want they are available.

I'm sad to post this because I really hoped Fit Factory would be my home. Be sure to get a guest…read morepass and workout before joining! I joined yesterday and am going to cancel my membership. The A/C does not work! They have floor fans everywhere trying to keep it cool inside. I asked the front desk if the gym was always this warm and he said yes. I only walked on the treadmill for 30 minutes so it's not like I broke a huge sweat, but still way too warm for me! Also, many of the vinyl seats, etc. on their machines are ripped and cracking making it hard on my skin. What I did like is their treadmills have a monitor showing scenery that you can watch, touring different places while you walk/run.

I really enjoy yoga with Carrie, and rowing with Christy. If you get a chance, also try FFIT…read moretraining with one of the trainers throughout the week! They have a hot sauna and showers too. Child care is available most days.

Steam room, red light and sauna need maintenance more often…read more I truly wish management would limit the $10 access to the least busy hours. This gym has potential but it's overcrowded with teenagers who just hang out. We need a good gym Murphy-Wylie area with a more expensive entry level and higher quality.

RATING: 1 STAR I want to be precise here, because this is a…read morefactual account and every number in it comes from CLUB4's own paperwork. In late May my company bought a 12-month personal training package at the Murphy location for one of our employees -- "3x60min 12Months," three sixty-minute sessions a week at $66 a session, $792 a month. I am the account holder. The employee was never responsible for any of it, and CLUB4 has never billed him a dollar. Over two billing cycles CLUB4 collected $1,584 from us, for 24 sessions. It delivered five. Month one: the manager who sold us the package said he would train our employee personally. He did exactly one session, about 45 minutes rather than the contracted 60, then left CLUB4 and moved out of state. No replacement trainer was assigned. Weeks passed with nothing. The billing never missed. Month two: a second trainer was assigned, cancelled the scheduled sessions almost immediately, and four sessions eventually happened in the last two weeks. Nineteen prepaid sessions were simply never provided -- $1,254 worth at their own price. Our employee was available the entire time and never missed an appointment. Two things to know if you are considering a contract here. Their agreement expires unused sessions six months after purchase, so every week they fail to staff a trainer runs the clock down on sessions you already bought. And a payment "freeze," which is what they offered us as a fix, extends your contract by however many months you freeze -- something we were not told when it was proposed. We served written notice of breach twice by certified mail and offered three ways to resolve it, one being a straight refund of what was never delivered. CLUB4 ignored both letters. Seven weeks later they referred the account to collections in our employee's name. Whatever the equipment is like, this is how the contracts are administered. Read yours carefully.

I hate leaving negative reviews but I feel compelled to do so with this gym . I joined this gym one…read moreyear ago for the sole purpose of using the trainer that was employed there. I was willing to drive 20+ minutes three days per week because I loved my trainer ! My trainer ended employment there recently and I called to end my membership . I received a call back from Frizz who proceeded to speak very negatively about my trainer . I was shocked and disappointed that she, as a business owner would speak so negatively about someone I hold in high regard! And I further discovered that Frizz spoke of me personally to several others when I barely knew her at all . Very, very weird experience!

This gym was nice until I have been trying to call and cancel my girlfriend and my membership for…read moreMONTHS!!! I have called and left countless voicemails and no response. Just endlessly being charged. Don't join this place

I've been going to OTF Murphy off and on for over ten years! I tried some other gyms and came back…read morein February. I'm so glad I did! They take such good care of the studio and he coaches are amazing! I'm down 30 lbs since February and gaining muscle and confidence! Thank you OTF Murphy!

I love this studio and staff! They are always so positive and motivating. The coaches always make…read morethings fun. I never thought I could stick to any work out regimen but orange theory makes it so easy to stick to. You cam go at your own pace and you definitely see the growth.