Customer service was okay. However, their locations are so far away, it's nearly impossible to get…read moreahold of them to be able to possibly request a return label for their equipment. Has been nothing short of a nightmare unfortunately. So with that said, the equipment still in hand, having a return label sent to me would be outstanding. The closest facility to me is 2 hours away, and unfortunately I don't even know that they would take the equipment at that facility. If you'd like to send me a return label, that would be outstanding, you can email me at steelyblue2u@gmail.com Thank you

Never go with Optimum, these idiots sent as router to the wrong address 3 times, even after…read moreverifying the correct address over a dozen times. Each time you have to wait the better part of a week just find his out! It's slow and I'm clocks constantly while gaming on your phone or streaming on your phone or TV, Now there is as n Outage, no Internet at all, they no idea when it might get fixed! Shit service and customer service reps with shit for brains!

When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.

upgraded my phone last Christmas supposedly would not raise my bill more than $11. It actually…read moreraised it over 100. Now I'm having to upgrade again to save the additional money they're charging me a month?? but I'm worried I'll end up paying 10 times what I agreed in the first place AGAIN. not to mention we asked over and over and over again "are you SURE?? $11 seems to good to be true" and they assured us itd never go over $11 what we were already paying. tried upgrading my husbands phone and our bill went from a little over $100 to almost $300 a month bc somebody added an entire new line of service, which you can't take off of your account unless you fully pay off the phone which defeats the purpose of the reason why we upgraded because we're supposed to be paying for a plan where you don't have to pay off your phone before you upgrade to the next one. at&t scams the f*** out of u if we werent stuck with them we would go somewhere else but they will trap you into having to stay or paying off 3 phones u should never had to pay off in the first place.

Sometimes there is quite a backup and perhaps not enough staff. However you can make an…read moreappointment, and they do have someone to greet you and find out what you need. The staff is knowledgeable and nice.

You could plug a literal potato into the wall and get better internet than they provide. Am…read morecurrently paying $70 a month for 350 mbps download speeds, which work excellent, however, the upload speed, which is supposed to be 30-40 mbps, has NEVER gone above 10 and usually sits at or below 1.0, yes 1 mbps, good luck trying to do anything online with this garbage. After multiple visits, the technicians still cannot fix the issue, saying the job can only be fixed by power line certified technicians, and not home technicians, well here I am, 2 months later, still having the same dang problems. The only reason I haven't switched is because of it could be fixed it would be an excellent plan to be on, unfortunately, the bums are too lazy to get off their butts and fix their services. DO NOT get internet here as it will be very difficult to do anything online consistently.

Scammy. Promised one price on the phone. Then billed more. Called and they denied previous…read moreconversation and said I was wrong. I sent them a recording of phone call proving they are lying and they reversed pricing to promised amount on phone. Do not do business with them, you will have problems with service and billing

Jared did a great job quik and friendly. Starlink is WOW. Verizon was a piece of S**t.read more

Leo at Graves Satellite is a true professional. Very helpful and knowledgeable! He took over 30…read moreminutes out of his day to consult with me and what would normally have been a for fee service, he said it's on the house. I will need to come back to have some service done, and Leo will definitely be getting my business.

I had finally saved and told my kids we were getting cable and internet!so the rudest guy showed…read moreup,pointed to a line hanging off the pole and said "that's what I hook into and it's above my pay grade"& walked away...my kids literally crying!we wanted sparklight for so long too

I paid $150 & was told they'd be there, my kids and grandkids were waiting all day so excited and…read morethe guy they sent..sat in the truck half the day, came up to the door and showed me a line on the pole hanging down.He said "I can't hook up to that line".so I asked what to do,and he said "that's above my pay grade "!my whole family was and still are so disappointed.