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    Ask the Community - Optimum

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    Spark VoIP - True blue plan router

    Spark VoIP

    (14 reviews)

    For all of you here in the beautiful hinterland of rural America struggling with internet…read moreconnection, I've finally found a service that works: SPARK ( https://sparkservices.net/internet/ )! If you're beyond the reach of Cable or DSL and satellite is too expensive or too unreliable, your option has been limited to LTE internet, where companies pull a signal off local cell towers. I have blown through THREE of these companies; mostly they are small startup, erratically managed, with great promises but lukewarm follow through. The last one we subscribed to suddenly dropped our connection, and when I tried to contact them, I found their website was discontinued and the phone line was cut off. I work online, so panicked, I started researching other companies and they all threw up red flags--short time in existence, limited customer service, poorly constructed websites. At 6:00 am on a Sunday morning I found SPARK. It looked promising; it was a brick and mortar store, offered more services than just rural internet, had been in existence since 2014 and had a substantial staff (check their ABOUT page for a really impressive summary). So crossing my fingers I opened a chat window and lo and behold there was Kylie, a REAL person, not a bot, who answered most of my questions. On Monday morning I called and spoke to Nick Parson. He was honest, forthright, informed and personable. I immediately signed up. Nick told me my modem would be tested in house and then shipped out FedEx and I should get it within a week. It was here in 3 days. Yesterday I set up the internet, and when I had trouble getting the modem connected, I called, and Nick Allen and Jemel James walked me through until we were up and running beautifully. We now have our phones, laptops, desktops, TV, Sonos and a few appliances all successfully connected. I know if anything goes wrong I have a legitimate company who has my back and is always there. FINALLY. Having been burned three times, I can't recommend SPARK highly enough. If you call, say hi to the Nicks for me. Now I have to get back online to work. THANK YOU, SPARK!

    We live in remote Alaska, and SPARK has been the only service to 1. get us internet and 2. at a…read moreprice that wasn't more than our other bills combined. Being local business owners ourselves, we appreciate their attentive customer service--as they've gone above and beyond! We really appreciate them!

    Optimum - televisionserviceproviders - Updated May 2026

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