I don't know that I can remember a better retail experience. Lorene is absolutely amazing, and I am…read moreso grateful for her help and care. I called Hudson Framing in advance to ask about a couple prints that I needed to get professionally framed due to their unusual size. I wasn't looking for anything super fancy, and let Lorene know I was looking for budget-friendly options over the phone. I also let her know I had Covid concerns, as I was going to visit in the middle of a surge and I had high risk family members staying with me. She was kind and understanding over the phone, and when I got to the store, she immediately put on a mask and welcomed me in. During my visit, a couple other people entered the store, and Lorene stopped and kindly asked them to wear a mask - and even offered to give them one - saying *she* had her own Covid concerns. I was honestly touched by that gesture. She worked with me on options for the prints, and offered guidance on mats, materials, etc. She looked for good quality frame options at a lower price point, and was able to find something that was ultimately exactly what I wanted and at a lower price than I expected. I went to pick up my prints a couple weeks later, not realizing it was on the same day as the Hudson art festival. I somehow found parking about 3-4 blocks away. When I picked up my rather sizable prints, Lorene asked me where I was parked. I told her, and she offered to help me carry the prints. I insisted I was fine to do it on my own, and she asked how I would carry them. I fumbled tucking them both under my arms, and she took one and started walking out the door, insisting that she help me. Turns out, I needed her assistance, and enjoyed a nice chat with her as we walked to my car. Lorene is just so wonderful. I am getting a third print done to fit my wall, and will absolutely be bringing it - along with future art - to Hudson framing. I really can't say enough wonderful things about this store and Lorene.

Quality framing done here! Also a fine example of a local business rocking it here in downtown…read moreHudson. - I've met the owner who is super cool and a quality framer. She worked on two large pieces I brought in and she nailed it. A true gem in the world of art framing and I can't recommend this place highly enough! I know you think some place at the mall will frame that for you - don't go there. This is the place you need. Please check them out and support your local business!!!!

absolutely love B.Barton Antiques! Barry is one of the nicest and fun people I have ever met and…read morehis store is spectacular! Lots of fun stuff to see, and he knows an incredible amount about everything in the store. If you're looking to check out some really cool pieces, you can't find any place else stop by and seecbBarry Barton.

When it comes to giving a housewarming gift, I wanted it to be unique. Something that's special and…read morecould also be utilized in a home. So no retail store for me, I'm heading to B. Barton & Company. The reason why I picked this antique store in particular was because last time when I was on this street, I saw this store and the visual display caught my attention. As much as I wanted to go in and to explore, I couldn't, because I had a hot large pizza to-go with me at the time. I couldn't pick of a better excuse to come out to Hudson then to wander in and know I could find something. The store was not overly dusty as far as vintage shops goes, everything was a visible and you don't feel like you're going to knock anything over if you want to touch or hold an item. I found this beautiful driftwood with a blown glass bowl which they could probably put anything in it and use as a center piece. Totally happy with the find! Overall Service: The guy in here was very helpful and pointed out several different items that he thought would make a perfect gift. I'm still in the process of settling into my new home and now have just the store to go to for eccentric pieces when I start decorating it.

Communication with folks at this store (and other Artee locations) started out fine, but they…read morebecame INCREDIBLY non-responsive as the project moved along and several problems arose. We submitted payment on 4/27/24 and were told that work on reupolestering our sofa would begin on 6/24, then 6/25, then 6/26, when work actually began. We were told the sofa would be finished and the drapes would be installed on 7/5, then 7/8, then 7/15 between 9-11am. No one called to inform us that the arrival would actually be 3pm that day, we had to track someone down for that information. During the install on July 16, we discovered that the bedroom drapes arrived without rings and were not given a new install date for those until we asked repeatedly. Additionally, I specifically requested no pleats in any of the custom curtains, yet the sets for two rooms were delivered with pleats. Since that delivery in July 2024, our designer and I called, texted, and emailed multiple times and received no response until 3 months later on 10/17/24. When I responded to that email I included a screenshot of a prior correspondence with them on 3/25/24, in which I state in no uncertain terms that I do not want pleats on the drapes. We continued to ask them to pick those drapes up and remove the pleats for months, and only received a response in March 2025 when my husband, who is a lawyer, threatened legal action. They picked the drapes up in March to remove the pleats, a fix which generally requires very little turnaround time. And yet here we are, more than two months later, without the drapes having been altered and returned and no word from anyone on when we can expect them back. So all in all, getting these custom drapes has taken over a year, and we're still not done yet. The only reason we stuck with this company is that they were the only one willing to reupholster our very large couch on site. The couch is finished and looks gorgeous, but I would never, ever hire these folks again.

I placed an order in the Newton, MA store in June. I have been calling and emailing to check on…read morestatus of this order. I have yet to receive a response to either the calls or the emails. I went by the store in Newton this morning to find they have closed. I want my deposit and fabric back.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Nice selection of plants and very welcoming. It was a cold winter day when we visited, and we…read moreenjoyed spending unhurried time in the beautiful greenhouse. The plants we purchased are lovely and thriving.

A man with a small truck passed me twice while I struggled to bring a shrub from the back lot…read more Another man made a sarcastic remark when I asked if the nearby carriage was his. Neither offered assistance. I have been buying from the Hopkinton location for over 30 years and will no longer shop there.

Beverly has changed our entire upstairs into a private space with the blinds she helped me choose…read more Very simple process of a home visit with a catalogue of options to touch and feel. Within three weeks the windows went from unfinished to being exactly as I wanted for years.

Very happy with my experience. I brought a 7 year old Hunter Douglas Applause honeycomb blind in…read morefor a tune up/repair. The (expensive) blind works like the day it was installed. The staff are very friendly and helpful. I appreciate the tips to extend the life of my blinds and save me the cost of replacement too soon. I would recommend this business without hesitation.