We came to Great Lakes Crossing to stop at GameStop so my daughter could sell her Switch Lites and…read morepick out some roller skates. I wasn't too excited about going into the mall for just one stop at first, but it ended up being pretty easy. As long as you go in through the right entrance, you don't have to walk the whole mall, although we love the huge size and selection at Great Lakes! We used the map right by the door and found GameStop quickly. The mall felt welcoming and had a lot going on, so it's definitely a place you could spend more time if you wanted to. Even though we didn't need help from mall staff, we were greeted by a few people as we walked through, which was nice. It turned out to be a smooth and easy visit overall.

This outlet mall is great. It is very large and has a large variety of shops for different shopping…read moreneeds. The prices are very reasonable and the employees at most stores were great. My favorite stores to shop here were: Just Cozy, TJ Maxx, Burlington, and The Nike Store. All of these stores had items that I needed and all of them had a large variety to choose from. Many of these stores also had great sales and specials. They had a Winter Wonderland setup and Santa Claus was there for photos. I also appreciated that they had Christmas Carolers from a local church group singing live here. The food court was not good. We had a family member get sick from the Japanese food place, so please be careful. The variety in the food court is also a range of different options, which was good. This indoor mall is now my fave here.

Brought boots in for work and minor repair and discussed with an associate what repair options and…read morestaff helped greatly. They will have your customer experience in mind for any issue that may arise.

I went here to get new boots for work and although there wasn't a huge selection for women's boots,…read moreI absolutely love the ones I got. They are great quality, waterproof, and super durable. I could kick someone and really hurt them if I wanted to with the steel toe, hahaha. The worker was very friendly and he placed the order for me online for the color I wanted and they fit perfect. I highly recommend this shop if you need quality boots. I will definitely come here again and this location specifically for the customer service. The boots are pricy but worth every penny. I don't see them falling apart anytime soon. My boots came when they said they would and they called me to pick them up. Thanks guys!

Looked for shoes for my Mom…read more No luck finding anything that would fit her comfortably that wasn't absolutely hideous. No cross over bags except for a Kate Spade. The strap was a bit thin and the bag was too small as well. They have quite a few Ugg shoes.

I purchased $330 in gifts for in-store pickup but was told I couldn't get any wrapping because I…read morehadn't selected that option online. One staff member was very kind and tried to help by finding boxes, but another employee (possibly the manager) came out, took them out of my hands, and firmly said no. She repeated that I had to select "gift wrap" during online checkout, but from a customer's perspective, after waiting in a long line, receiving 10 gift items stuffed into a small shopping bag was extremely disappointing. I understand store policies, but I expected at least a simple wrapping option or even an extra shopping bag. The way I was spoken to and dismissed made me feel very uncomfortable, and I couldn't help feeling that I was being treated differently--possibly because I'm Asian. I definitely won't be returning after this experience, and I regret not asking for the employee's name (short-haired lady with not-so-fluent English).

Wow! Super shocked to see so many pairs of nice shoes (sneakers, dress shoes, stylish shoes, winter…read moreshoes, etc). They have a lot of sales going on right now. They also have a storewide sale on all shoes buy one get one 50%!!! We would have spent $170 before tax on two really nice pairs of winter boots. We spent $120 because we got one pair for $40 instead of $90 (they were $10 off as well and received 50% off). For signing up you get a $10 coupon in your email as well. Jeff was super helpful, kind, and had amazing customer service skills. So happy we stopped in. If you need winter boots or any other kind, stop in for that huge deal going on this weekend.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Wow, so many deals here during the holidays! They have full track suit sets here for excellent…read moreprices! I was here for the holidays and the lines went to the back of the store both times that I visited. The merchandise was selling out so quickly. I especially appreciated how the staff was working so hard to get people shoes to try on. The place was so packed and the staff here was very helpful. My advice is to come the first few hours that this store is open, when things are freshly stocked. The ladies section seems to be missing sizes beyond L and that is a problem for women like me who love to buy XL for my fit. Great place to buy special gifts for the athletes in my family, thanks.

If you're looking for a deal regarding Nike, then this is your store. If you're looking for…read moreanything else then this isn't really your store. The store itself is a hodgepodge of clearance items. Good luck trying to put a cute workout outfit together here because it's pretty much impossible. But what is possible is to find deeply discounted Nike items. Another tip of note - ALL SALES FINAL. They make it very obvious going through the store, signs at the cash register, and the staff let you know before swiping your card. The store has items for all ages. The women's section is pretty underwhelming. All of the clothes are pretty much on circular racks within the store and very close to one another. One rack had sports bras, another had shorts, another had tanks, and another had active outdoor wear. If you dig enough you probably can find a deal. But like I mentioned earlier it's hard finding coordinated outfits because everything is just all over the place. Shoes are in the back while men's is to the right of the entrance. Fitting rooms have 3 stalls and during a busy Saturday afternoon, they were pretty messy. However, staff were very nice and helpful. If you're on the hunt to find a deal then definitely check the store out. Your patience and time will reward you. Park at entry 8 to get here the quickest and the store itself is within district 9.

Horrible customer service and display technique. The Birkenstocks are stacked willy nilly with two…read moresizes of boxes and the shelves are canted so take one out and it's an avalanche. An employee walked by and watched a woman and her daughters help me put things back and didn't bother to stop. When I got to the cash I had inadvertently picked up the wrong size during housekeeping. So yay the cashier at least verified the size with me. This was after she stopped the transaction to answer the phone--excuse me I'm here and a sure bet for a sale, finish what you start! As I was headed back to get the right size I asked if she could check stock for a particular width. She told me they're all back there and motioned toward the aisles. Why yes they are, stacked like Jenga with 6 point font on the width and color. No wonder all the Birkenstock displays look like a Kindergarten block party. I was so annoyed I left. Good sale on shoes, decent selection if you're willing it put in the search and seek time and great shoes but THIS is why people shop on line.

Location is more or less a mile from Great Lakes Crossing. After the great mall closed at 6pm on a…read moreSunday, we headed to DSW since this location closes at 8pm on Sundays. Lots of available parking. It is not as wide as the Southfield location, but I like that they have a lot of clearance shoes for every sizes. Same with the kids sizes, there are a lot of selection on sale. Staff are friendly. They maintain the cleanliness and arrangement of the shoes, boxes, bags, hats, fancy jewelry and more for men's women's and kids. The clearance stickers were updated. They have the colors for 30, 40, 50 and 70% off. No more 80% off . Anyways, I'll still be in a look out for bargains. One happy shoe lover coming back to this location!

All your staple needs. You can get every neutral pice at…read morereasonable prices. Love the back options. Great textured sweaters and star pieces. The best and helpful service.

I am a really big fan of H&M and I have shopped at H&M for years and years but recently they have…read moredropped the ball when it comes to their customer service. Thats why 3 stars. This is high time and brands need to focus on customer service because if this keeps on happening then the remaining lot of people who go to malls will start shopping from amazon as well. Companies need to learn the lesson by looking at payless and so many other businesses who once treated their customers bad.