Doing a review for a funeral home is very bittersweet. Let's be honest, who looks forward to funeral services? However, during a really difficult time for my family while handling the death of my grandmother, we enlisted Crocker Funeral Home to assist with her final wishes. Millions of THANKS to Ms. Ebony Johnson, who was EXTREMELY helpful to my family, especially to my mother, while trying to navigate such an emotional time. She made the process much easier and took care of so much. When there were "family complications," she was patient and gave us reasonable enough time to get things situated and straightened out. At one point, there was a minor mix-up with the obituaries and Ms. Ebony had it corrected right away without issue. That speaks to customer service for me.
Now, in relation to the care, I will say that I literally cried when seeing my grandmother for the first time after her passing. I had to hug Ms. Ebony after seeing my grandmother. My grandmother had not looked like herself in such a long while due to being ill, and they really restored her (pre-sickness) beauty and made sure she was put away with dignity. I admit I was even pretty tickled because they requested we provide necessities that were inclusive of a slip and panty hose. (Why would she need a slip and panty hose??!!). But then it was explained that it was regarding the dignity and properly putting the person away. Also, my grandmother wasn't overly caked with make-up where she looked like a completely different person (you know the strange ghastly look), and each and every person who came said how beautiful she looked!
The limo and the hearse drivers were friendly and courteous. We were very happy with what was provided, and we are very grateful for the help from Crocker! read more