Called to find out about services for a family member needing transport on a gurney. They said to…read moreemail, so we did. When I didn't hear back, I tried calling and was greeted with nothing but recorded sales pitches about medium cal alert and Medicare. Just to be sure, I called again, thinking I misdialed. Same.​

From the owner: We offer the very best in caring and dependable non-emergency medical transportation services. We…read moreservice a wide variety non-emergency transportation amongst the Greater Kansas City Metro, that’s affordable to get you and your family to your medical procedure or check-up destinations.

Bob is great. Very friendly and helpful. Great service. Transportation was provided on Christmas…read moreEve for my mom and was much appreciated that she could spend Christmas with her family.

Great people with super service. You can't go wrong talking with Bob. He will help you regarding…read moreany situation.

I have used Secure Transport 3 times. Home to ER $65; St Lukes to Kingswood Rehab, $65; Discharge…read morefrom Kingswood to home $125.00, plus $3.75 for using a card. To say I was shocked is putting it mildly. I spoke to everyone up the chain to the Manager. It seems it is 'industry standard'. Because they might have to wait for a discharge. So don't be surprised at the upcharge. The service and staff are excellent.

Last minute Friday afternoon pickup for doc appt, then unexpected same day late afternoon return…read moreneeded. Secure handled it with no problem. Prompt, professor driver Jeff was the best. Plus, mom enjoyed the ride. Will not hesitate to use again.

I first used this company as a passenger as I am disabled and occasionally have procedures that I…read morehave to go to where they do not want me to drive. I found out from the driver at the time that the company had job opportunities. I contacted the owner of the company who seem like a very nice person to begin with and he agreed to take me on part-time and agreed to stay within my unnecessary work limits for my disability and how much I was allowed to make. It's soon turned out that he was not a nice person at all in fact he was extremely rude he would hang up on you for no reason and if things weren't going perfect he decided to take it out on his employees. The vans that I drove were in poor condition they have hundreds of thousands of miles on them each van the engine light was on as well as the low tire pressure light even though the tires were properly inflated this is usually due to a sensor needing replaced. On my very first paycheck I was shorted money for taking training courses that he required, also the company gas card I was provided did not work so I had to use money out of my checking account and he would send me money via cash app. That's certainly is not a proper procedure because I have to show my bank statements to the Department of Health and human Services and the social security Administration on an occasional basis and this would raise questions as to why I was getting this money. I had also sent him an email stating that the amount of hours he was giving me was exactly perfect and that it would not be a good idea for me to work more than that for my health and for my income limitations, he responded by saying that he may send me more than he's been sending me even though I had told him that was my limit. On the day that I decided to resign he sent me an email stating that I owed him $20 I had asked him a couple of days before to send an extra 20 so that I would have a buffer for fuel out of that extra 20 between the money transfer costs fuel costs and cleaning costs he actually ended up owing me about $7. When he sent this request for the $20 it was just as I was getting ready to do my rides for that day and I had not been provided fuel that I would need for that day and he's asking me for $20 when he should have been sending me money for the fuel that I would need for the trip. His tone is always rude and disrespectful at that time I decided that this was not the job that I wanted to do because I am not going to be disrespected and I am not going to continue to use my personal checking account to fuel his Vans to take passengers that he's making money off of on trips to their doctors. His demands were extremely high and far outweighed the money that you were paid. In the end he owes me over $200 and there's nothing I can do about it. One of the vans if you ran the air conditioner while you were in traffic it would overheat, well if you have passengers in the car like one lady that I was transporting who is 9 months pregnant and would definitely need air conditioning. Another van which had automatic sliding doors the door would occasionally start to close on a passenger getting into the van and you would have to hit the button over and over and over to get the doors close one time it took nine tries to get the door to close as the passenger is sitting there asking me don't you people maintain your vans? I then sent information to the owner on how to quickly remedy the problem with the door it was a very easy fix which he completely ignored. The same van also had a headlight out and I'm not willing to risk getting a ticket because he has a headlight out I asked him if he wanted me to replace it and he never responded. When I did pick up this particular van the previous driver had left it in deplorable condition there was a dirty diaper under the seat the van was absolutely filthy and took me over an hour to clean it. And yet at every turn he would try to cheat you out of money I don't recommend anybody use this service to take transportation because it's likely that at some point the van is going to break down and you'll be stuck on the side of the road while you're trying to go to a doctor's appointment. I was also never provided a W-4 or I-9 form I sent these to him even though the owner of the company is supposed to complete the I-9 form and he did not I also never received clear indications of how I was going to be paid or how to handle accident response how to handle insurance or any information that would be prudent for a driver. I also had to log in to the app for the company that he was contracted with using a former driver's name who had also quit for similar reasons after speaking with that previous driver and notifying him that I was using his name to log in he advised me that the gentleman that owned the company also owed him money for work which he was not paid. I would avoid this company for a passenger and as an employee at all costs.

0 stars if I could. driver was on his phone while driving speeding while it was raining I mean…read moregoing well over the speed limit I had my 3 kids appointment to go to and the driver was all over the as he was on his phone while drivin there's only 1 driver that I actually like and look forward to driving us but she's the only person with this company that drives safely and adores my kids and they adore her. 0 stars for our driver Today but it comes to the female driver 5 out of 5 stars she's amazing

These CNAs were all wonderful!! Kind, punctual, organized, and most of all full of true LOVE!!!…read more I have been very pleased. I have seen a whole lot in watching my parents aging process. Some assisted living are much better than others--but I feel that at the end of life MANY elders need personal care. The assisted livings and the skilled/long term care units of Johnson county cannot usually meet the true personal needs like that if heaven sent!! Brian has a GREAT company!! Barbara Kessler Toman, M.A., C.C.C./SLP Retired speech/language pathologist. Houston, Texas. 77059.

From the owner: Private Duty Senior Careread more

I would give this company a one star only because they got me to my destination. The vehicle was…read moredirty. It smelled, the oxygen tank was not secure. It was rolling in the back. There was nothing about this vehicle that was taken care of. It sounded terrible, but it did get me to where I was going, and that is the only thing that company had going for it would I recommend us absolutely not.

My 92 year old dad had an appointment this morning. They picked him up, but when it was time to go…read morehome, I called for the transport to come pick him up and they said 20-30 minutes. I talked to Vicki. After 45 minutes, no one had shown up, so I called back and talked to Vanessa. She said that no one had called for transport. Not good! Then she told me it would be another 25 minutes, which turned into 4 min. Communication was not great when setting up this assignment. I also had to call back and have them resend my receipt because it didn't come in when they said it would. I would not use this company again.. ***it was 2 hours total wait time before he got picked up. They made an excuse that there was another pt. with a similar last name and they got confused. That doesn't even make sense! Just scroll to the next medical transport company. Don't use this one!

One day I had a mishap( Diarrhea) that over flow my brief. He had me get out of his vehicle, and…read moreupset I made him late for his next consumer. He cleansed the up the spot (half dollar size).He left me behind at my Dr. appointment. I asked him if he going to take me home. He said call the EMT. I drove myself home in my wheelchair.

This transportation company is the best the drive are polite and are never late allways answer…read morecalls and help with anything

Anita provided friendly, proffessional,knowledgeable transportation from the rehab center to my Dr…read moreoffice. She is a treasure for sure!!!

Had to wait FOREVER for the transport for a medically unstable patient. Then when I call to check…read morewhere he is they just DONT ANSWER their phones . Definitely will NOT use them again!!