Their website advertises differently than what the dress tag says. I paid almost $3,000 for viscose, cotton, and nylon which is cheap fabric that rips easily. It arrived with a small hole. I even wore nitrile gloves when handling to ensure no snags. Upon reviewing the sewn in tag it said Made in Romania, 100% cotton and viscose. Upon reviewing the website it says "Bust with hand pleated pure silk tulle, 100% Italian polyamide tulle, silk satin lining for extra comfort". I thought this was a primarily silk gown based on the title thus justifying the price. In reality its mainly viscose cotton and nylon (polyamide). I initiated the return via email within the 48hr window and was told to adhere to the return instructions in the envelope. I was responsible for return shipping which I would have been fine with but UPS told me I should call bc of the damage and scam like false advertising with the fabric and price point. So I called this store and was confrotned with hostility and arguments immediately from the store manager who kept interrupting me telling me about their quality control. Well not my problem unfortunately and then she argued again when I mentioned how the tag differed from the online listing on their website. All I was trying to do was get clarity around the 7 day return requirement and if they could cover return shipping bc of the fabric not matching the description and damage and they would not. I am expecting a full refund just absolute unprofessional ultra defensive behavior, false advertising regarding fabrics, and very sketchy return policies. They have 0 customer service and belittle their customers vs standing behind their product. They overcharge for cheap fabrics and use misleading descriptions.
They are seriously scamming people selling nylon for thousands of dollars (a type of false advertising scam via misleading descriptions). They then have super strict return policies to try to trap customers. This company is advertising as silk with vague inflated descriptions online when maybe 5% is questionably silk based on the physical product tag. Typical California "designer" scam in my opinion and fits the legal definition for one based on misleading information on their website and strict and pressurized returns policies. read more