This location removed Verizon prepaid from my personal iPhone 17 pro max. my personal property…read morevalued at over 1000 dollars has now been locked by verizon and only this location is capable of contacting Verizon INSIDE the state of alaska to unlock my device and told me to Call verizon from a different phone which nobody else can remove. Has a felon been committed by the Verizon "reseller"?

The first time I have ever been scammed. My husband and I decided to switch from GCI. We each…read morebought a new phone and were offered 300 and change in accessories each. When we checked out we were told that we had to purchase the accessories but would be reimbursed, it would take several months to show up on our cc. After four months I went into the store to talk to the manager, he said he would get back to me. He never did. Went into again same story. Multiple conversations with Verizon and after about six months the Verizon company said they would reimburse us. Just a note, this is not a Verizon store, it is Victra, which is an independently owned business. I hope to never have to enter this store again and I have serious buyer regret.

Walked-in to complete the trade-in of my old phone. Started the paperwork online and was given the…read moreoption to hand in my phone in person. Discovered this shop will make appointments for in-person service. As a walk-in, I gave my name and was added to a place in line. Forty minute wait for my third place in line. Good service, nice employees in a very busy store.

100% agree with the dissatisfied service that customers are writing about. Try calling them or…read morechatting with them online. It's horrible. It's the worst service ever, and they charge to use their services or sell phone coverage. Pitiful

So I'm giving it 2 stars for a few reasons. I switched to Cricket from At&t. It was the EASIEST,…read moremost convenient and best financial decision we've made. Now, the actual STORE wouldn't help us for sh*t. I ended up doing everything myself online. Kept my phone AND my number and my bill is literally 1/3 of any contacted carrier. Thanks cricket online! I'd give 5 stars for the online experience though!

This store & it's employees are useless. Had a phone for 2 days before it started to randomly power…read moredown/restart every few minutes. I was at work on the slope, I called the company right away. They said to bring the phone in when I got home so I did. I bring it in & they tell me that there is nothing they can/will do because it's after 14 days. I had no control over being able to bring it in any sooner. The associate was absolutely useless as was the district manager. Now I have a phone that barely works & have been told to contact samsung which will take who knows how long. All because they are choosing not to make this right. I will never be going to that store again & am considering switching cellphone companies. They have been more helpful in the past, I don't know what changed but it has not been for the better.

Alexander S Will lie to sell you anything. I was told that I was able to buy two and get four free…read morewhen purchasing an iPhone 13 pro. Little did I know when I got back to Indiana that it was all a lie... So I got covid from you, and then upsold me. You acted like you cared but were only to sell more things. Please do not trust this guy. I can not speak for the whole store as he was the only employee working. I hope you DONT do this to anyone else! Please don't trust any buy this amount and get that amount free it's a scan! This is a 3ed party AT&T store with an untruthful employee. Alexander S told me I had 30 days to return, so when my covid was over, I went to AT&T and was told it was only a 14-day return policy. I was there on the 15th day, and they said sorry, nothing we can do. The corporate Indiana store told me not to trust any third-party AT&T stores because they do not go by the book and will do anything to sell you anything, then you are stuck dealing with the consequences. All I can do now is leave reviews everywhere to warn everyone else.

Guy does good work. Competition has issues on what they will or will not work in. Even when sent…read moreby directv. This guy just makes it work. Sashas place my go to guy.

Jessica and John at Kenai Peninsula Satellite provided me with Excellent customer service. And…read morethey are a local business. They go the extra mile to assist their customers. They answered all of my questions regarding special offers and their methods of DIRECTV service installation. They also patiently worked with me over 14-days to get me all of the best DIRECTV offers in my area - without a whopping $300 deposit (my credit check "cleared"). Josh did a super job of connecting my satellite and equipment. There is a long "back story." I was enticed by DIRECTV's national special offers and services for new subscribers. I signed-up for new service via their website, but then, I discovered that I had lots of questions about their pricing, service, and $300 deposit (because their credit check didn't "clear me"). They return the deposit at the rate of $5 per month; that locks you-in for 5-years! If you terminate service before 5-years, you lose the remainder of the deposit. And, you don't get their top-line equipment installed. I called the 800 number(s) about 3 times and discovered I was being "assisted" at DIRECTV national call centers in Ohio, Florida, and Minnesota! Each time, I had the pleasure of being put on hold, up to 40-min, "for the next available representative." On two occasions my call was terminated. I also found out that my satellite service installation would be managed by an outfit in Idaho! What did I do? I cancelled my application with DIRECTV ASAP for a full refund! Fortunately, I saw an ad by Kenai Peninsula Satellite for DIRECTV service and installation. Really Good Local DIRECTV service is the ONLY way to go. Go with Kenai Peninsula Satellite!

Great service! the gentleman that helped us was very patient and willing to explain things to me as…read morewe went along the prician mmjǰout above and beyond what was called for him, left with a big smile on our faces and the new iPad thanks guys.!!!!!! Doesn't hurt thatg next to dairy queen.

They tell me a month and when i call back to check up after a month they told me it would be…read moreanother week before they could look at it. The dude told me that the fee to push my PC up would be 240$

Starlink, here we come!!…read more If I could give GCI zero stars, I would. We are currently on day 5 of a total neighborhood outage while being told there is no outage, and the experience has been nothing short of a nightmare. And calling support to Mehico does not help since they cannot be understood. Christian Stewart and Ross Reed are impotent and seem to do nothing more that show up and collect a check by filling out forms and fulfilling a corporate roll. This isn't just a "glitch." In the last week alone, we have had a technician out to our house three times. Each time, they show up, look at the same lines, and leave us in exactly the same position: offline. It is clear that GCI's infrastructure is failing, and their support team is either unequipped or uninterested in actually solving the problem. What makes it truly insulting is the billing. GCI expects full payment for a service they aren't providing. I am tired of having to spend my time filing FCC complaints just to get a pro-rated refund for the weeks of service I've lost. You shouldn't have to involve federal regulators just to get an ISP to be honest about their own outages. We are officially done. We are moving our home internet to Starlink and switching our mobile lines to Patriot Mobile. We've realized that paying for "local" service with GCI means paying for a connection that doesn't work and support that doesn't care. To anyone considering GCI: Unless you enjoy troubleshooting for hours on end and begging for refunds for service you never received, look elsewhere.

They boost your data access (that I don't need) and then raise prices in return! Otherwise local…read morestaff are great! National call center...not so much.