A few weeks ago I went into the T-MOBILE in Elmwood & made the switch from AT&T. I had Exceptional…read moreservice by Brendon Porche and thought everyone should know how much he genuinely cares about his customers. No matter what it takes or how much time it takes he goes above & beyond to make it happen. Today I went in bcuz I had some things that went wrong on T-MOBILE's end of the deal and yet again this gentleman went above & beyond. And all while helping other customers. I really do hope this company knows what a great & rare employee they have! Everything was resolved!

The T Mobile experience from years ago is not the experience now. They are now at least at this…read morestore- false promoters. Sell you get you sold and move on. They say free phones and then they charge you monthly for them. The phones feel used. One of our phones half works. When we go to the store the salesman who made his commission goes stage left. If we change carriers, we are the ones who will be inconvenienced- not them. This is the only negative review I've ever done. We as consumers settle. We are cheated and lied to. Personally, I'm over it!

I went to Russell Cellular on Napoleon and South Caliborne and got the best service from Paola, as…read moreI was in a pickle. She has the patience of three saints. She is extremely knowledgeable. I really appreciated her very professional service as well as her ability to get my issue resolved. Thank you for all of your help! Monique Cosma

Miss Trinity was very patient and extremely helpful to my handicapped sister who was experiencing…read moreterrible issues with her phone. She solved the issue and restored my sister's peace of mind. We will definitely return when the time comes to upgrade.

DO NOT DO BUSINESS WITH THIS STORE!!!! That 5 star review is…read morefrom them. If I could do negative stars I would. I bought my phone there, and I thought they were giving me a good deal and helping me. The whole time they were scamming. My month was up yesterday, and I had attempted to pay online several days ago. They couldn't find my account by my email and asked for my pin (which I had not been asked to make in the first place). I called Customer Service yesterday, and spoke to someone whose second language is English and who went back and forth because she kept telling me a larger amount to pay. I spent over an hour on the phone with her and realized she was not going to help me. I waited for her to hang up so I could complete the survey at the end of the call, and she refused to hang up!!! After 20 minutes of keeping her line open, she somehow managed to disconnect the call without the survey. I tried the chat and after going back and forth with the chat bot, finally was able to chat with a person. They told me that there were 4 (FOUR!!!) other phone numbers on my account. I explained it is just me, and she said the system could not generate the proper amount for me to pay. She turned it over to another department who did actually call me back. They took off the other lines and I gave them my card number to pay the $40 and she said it went through. I thought I had gotten a confirmation because I received a text from them right away. I was so upset, I didn't read it...just thought "finally". My phone was turned off this morning!!! Now I am going through the whole process again! :( I called the number the last people called me from and cannot speak to a person. I cannot even find a place online to file a complaint. I am still looking and will not stop until I can tell as many people as possible that this store is dishonest and will take your money with a smile while stabbing you in the back and your bank account. I still cannot use my phone. UPDATE: It still took over an hour, but my phone is now working. Apparently they no longer have the $40 plan. And because my phone had been off due to non-payment, I had to choose another plan! The options were $50 for unlimited or $35 for limited data. Seriously?!?

This is the best Verizon store I have ever visited, I got a free phone from their promotion and the…read morecustomer service is the best!

Overall great experience! We found them due to my boyfriends cell carrier referring him to here to…read morefix his phone. We were a bit uncertain and due to the reason for the referral but the guys working there (clayton & joshua) were great and helpful. They were able to get the phone fixed in about half hour, and we were on our way. On our way back, a glitch happened and we called them and were able to come back and get it fixed and weren't charged, which was appreciated. The storefront is cute and inviting, has pretty much everything what you may look for in a cell phone store!

I did want to purchase a new phone. CPR help me save money by replacing the battery. Now I have…read moreat least a couple more years before I purchase a phone.

We were out and about and realized my daughter was eligible for an upgrade. We stopped in and were…read moregreeted right away. John took care of us by making sure we had all the right things. A phone with the right amount of storage, accessories that weren't over priced and the plan that didn't break us with the changes. Very friendly, almost like we knew him forever!!

I like coming here because the customer service is really good; however, I was surprised when I…read moredropped by to make a cash payment and was told that they charge $1.00 for cash payments. To say I was shocked is an understatement. Since when did cash become this depreciative that you have to pay a fee for using it in America? I mean, yes, cash has been fluctuating in value for years but it's still one of the highest forms of payment and it's not going away anytime soon. I just can't see why we have to pay a fee for cash payments at Verizon. Apparently this is only at the authorized dealers and not the corporate stores. Also, I don't get the whole "fee for payments" ideology with any of these companies anyway. I'll go back to automatic payments. It was so much easier. Just thought to make an additional payment since I was near the store.

I got a notice that my phone would no longer be able to be supported on the network, so after…read moretrying my usual places to get a new phone to no avail. I came here. The guy working was very friendly. He was able to look up my account and I actually was able to get a pretty sweet discount for coming into an actual store. I am very happy that I came and I do not regret it for one minute.