By far best experience with a Verizon store since I have been a customer. We came in to add 2 lines…read moreto our plan and Hunter was extremely helpful with the process, as we all know setting up a new phone can be a hassle. He made sure we were able to take advantage of all possible promotions, saving us $700 with Verizon! We had some porting issues but he made sure that everything was up and running perfectly before we left! We will 100% be returning to this Verizon retailer for our future purchases!

Joshua Dorrell was AMAZING!!! He was very patient and professional the entire time. We had a little…read moretrouble figuring out a technical issue, but I was able to go back the next day (he even stays late for his clientele) and he figured it out! I'm one ecstatic customer and I get to enjoy my new iPhone 14 Plus THANK YOU JOSHUA!!!!!

Really excellent customer service. Very thoughtful associates. Had a good experience here for sure.read more

Absolutely the worst customer service I have ever received…read more Went to pick up my FOURTH replacement watch only to realize I was given another faulty device; which is not thier fault. But the way I was talked to and given no real answers as to what to do to resolve the issue other than call for another replacement. Monica stared at me blankly as if waiting for an answer to appear on my forehead and then had an EXTREMELY snarky attitude when I expressed my dissatisfaction with her customer service skills because at one point she literally just walked away from me and went to the back room mid conversation. Due to the lack of help I received I opted to cancel my kids lines and go with a provider who could actually help me and offer a solution when I have a problem with their service and products.

I do not know if this is the store I am writing about but it is about the Boost Mobile service. I…read morewent to a repair shop in HEB and was sold a phone and was signed up by the person in there who represented Boost. It was a nightmare in itself and we had to change our numbers which we had had for 15 years because they could not do the port change. I was told then that this was a no contract plan and I could change back anytime I wanted to another carrier. Well, we decided to do just that and returned to Consumer Cellular because for the same coverage it was over $30 cheaper per month. I called in to get my account number and was ask why I wanted it and told the person at Boost that I was changing carriers. She said they were sorry to see me go but understood and provided me with account number. However, when we went to get the sim card changed, Boost would not allow my account to be ported and told me that I had a year contract. I never signed or was told about any of this and told her what I was told that I could change carriers at any time. She ...the supervisor...told me that I still had to abide by the contract. At the same time I got my phone, I had purchased one for my husband and they had no trouble changing and porting his. My boost accts were paid by one payment. When I questioned that I was told his phone was unlocked and mine wasn't. I am not longer using any phone associated with Boost or their sim card. So if I could give Boost less than poor I would. Very bad customer service and representation. I doubt that Boost will even read this but I hope that other people will and decide to go elsewhere. Do not trust them. I was told there was no contract and then when I tried to change told I had a contract even though I did not sign or agree in any way. I hope this prevents anyone else to go elsewhere and to pass the word!

Don't Go There! I went in to the Seguin T-Mobile on Walnut to get a phone for my wife and add her…read moreto my account. I had looked on line and found the 2 line plan that I wanted to switch to. At the store, their goals was to sign me up for as much money as possible! The sales rep, CJ, kept attempting to sign me on to a higher plan than the one I wanted and then kept asking how much I could pay rather than sell the plan I wanted and I ended up having to insist that I wanted that plan at the advertised price! He said okay and started working the order but crammed on two tracking devices and a third line! I kept telling him I had no use for either.He was evasive about monthly billing cost and kept saying the devices and the 3rd line were free, so I caved and saud OK. Next day, I checked T-Life and was alarmed to see T-Mobile showing my billing at $254. I called 611 and the CS rep said the devices wouldn't be charged to me. I cancelled the 3rd line. My bill came, and I found the two 'Free' devices were costing $1 plus $6 in taxes and fees each, monthly. I don't need them, don't want them, and haven't activated them, so I called 611 again. They said take them back to the store. I did. They said they wanted a $40 restocking fee to take them back! I was so mad, I left, but may take them back to a different store. In the long run, cheaper to pay the restock, but I don't want the Seguin store get it. I should have went on the web and got the wife a phone and a new line - that's my advice to anyone contemplating T-Mobile phone service - don't go to the stores, they are not there to help you.

From the owner: Visit the T-Mobile store in Seguin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1415 E Walnut Street #400 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I took my iPhone 12 there on Friday for battery replacement and they said they would have it done…read morebut they ordered the wrong battery and told me I can pick it up Sunday and then come Sunday they told me I have to get it Monday and then on Monday they told me it's not gonna be ready until Tuesday. Terrible service. I looked at Apple's pricing and they tried to charge me $40 more than Apple would (without having apple+) to replace my battery. When I call them, they don't answer and when I came to pick up my phone, nobody was there.

I will never do business with this company ever again. This was a couple months ago. First, I…read moretook my son's phone in to replace the front screen and the back cover. They kept it for two weeks and only fixed the front screen. 2 weeks later, I finally get my phone back fixed....or so I thought. The front screen wasn't properly put back together so moisture got into my phone and now, I have to spend another $200 to get my phone fixed correctly after spending $300 with this company. NEVER AGAIN!!!! Don't waste your money.