This is two months over due…read more Two stars for service and trust. Would have been one star but price is honestly cheap. Story goes as followed. I need my wife's phone and mine to be fixed. Both iPhone 7's, water resistant and Retina display. Apple where I would normally go asked for $150 plus waiting a day. waiting a day was a deal breaker. I came to this store because I needed a quick fix but I also wanted guarantees. The girl was friendly and polite. The technician was rude as hell. He claimed he hated customers like me because I was nosey and worried. Buddy when your owner reads this I hope he approaches you and tells you to not speak with paying customers ever. I tipped the technician just to be generous since I kept him in past 8pm. The main concern was that I was promised a screen that was identical to the one I had prior on both phones. This was not true. In fact the screen did not even calibrate properly. Right away they needed to replace one of the phones screens after I got my own replaced. Should have read the writing on the walls then. My fault. The rep claimed the screens were identical, the colors and tones would be identical and the feel of the screen would be identical. Typical bait and switch, needless to say the screens were not Retina display so the colors were not crisp. Also the phone was now not water resistant. Both things I stressed when asking before making my purchase. Be warned they use after market parts which we all could have guessed but to blatantly lie and say it's the same screen even after I showed them the difference in color. Moving on, my wife called Asking for Money back and she was given an attitude by the clerk. I get it this is Brighton Beach and people gotta make a buck but lying to my face and having a really rude technician does not justify your business handling its clients in such a way. We went to Apple two days later and paid to get new screens put back on. The Apple rep showed us how the phone screens are different in every way. Long story short be warned.

I was in Brooklyn a few weeks ago, on vacation from LA and had to get my iPhone jack repaired and…read morewalked across the street after getting quoted a fair price on the phone. I got excellent service from a gentleman named Shaq and also a lady whom I did not get the name of. The service was quick and on time as promised. Not sure what the other low reviews are all about but I would highly recommend this place upon my first impression.

My experience with them was seriously Crappy McCrappington…read more I brought in a phone with a broken screen for them to fix. They told me to come back on Friday to pick up the job, so I got there at 1 pm on Friday, at which point I was told to come back at 6 pm. At 6pm I went back and the guy told me to come back on Monday. WTF. Then I went in on Monday to pick up the phone and I finally got it, great, the screen is nice, no problem... except that now my phone gets basically no reception. When I broke the screen, I couldn't see anything but I still got reception and I could still make calls... now, I can see perfectly that I have zero bars of reception. In New York City, outside on the street -- no reception! When I called to complain, the owner told me to call my service provider and ask for a replacement under warranty, and not mention the fact that I had them repair the phone. So basically instead of apologizing and offering to fix the problem, or offering a refund, or offering another repair at no charge, or ANYTHING, he basically told me it wasn't his problem and to deal with the problem myself, by lying to my service provider. Also, he had implied to me that getting a repair from them WOULDN'T void the warranty as the repair shop was somehow officially liscenced or something. Clearly I should have sent the phone to the manufacturer for support, but I figured I would save money (the manufacturer wanted $100 plus shipping for the repair; WW did it for $60). At the end of the day, this place was the exact opposite of helpful, and I wish I'd never heard of them. If I could give negative twenty stars, I would.

I was looking everywhere in Manhattan for a T-Mobile SDA, but very few stores had them. Jennifer…read morehad one. She had one left, but it wasn't unlocked, and I didn't have T-Mobile service. I really needed it fast because my previous phone had died, and I didn't have a replacement. Jennifer went to bat for me, looking for places that would unlock the phone. She even took a step of faith and paid out of pocket to unlock the phone before I purchased it. Long story short, she was extremely helpful with my situation, and now I won't go anywhere else for cellphone needs. I just wish I could switch to T-Mobile already...

Very good service and very good price and quick turnaround definitely recommend this placeread more

Do NOT do business here!…read more I thought coming here would spare me a trip to an official repair store but it didn't. Came in around noon on Thursday to repair a 1st Generation iPad mini and was told the repair wouldn't be done in an hour but until the next day. I accepted. The next day(Friday) I never got a call about it being ready. I went back Saturday around noon to be told it still wasn't repaired. When I asked for it back to go elsewhere, my iPad mini wasn't in the store to get it back. SOL. The red haired girl told me to come back later the evening when Jesse gets in.She then called me later that evening to let me know it was ready. Once I got there I explained nicely to the other worker Jesse how I was inconvenienced by two days for an hour repair. Jesse said he can only compensate me with an apology and that he was swamped with devices. He also stated that I should've stressed to the red haired girl why I needed the iPad ready by the following day. By then, I told him I am not paying him $80 for his issues but I'll pay him $60. He got upset picked up my money that I placed on the counter along with a phone and attempted to throw it at me. I asked him to please let me out of the store which he was hesitant about. For the terrible service and attempt to lock me in the store, I still paid them $70. Don't even come here if you're desperate. Spend your money elsewhere.

Great staff, awesome place I did not feel like I was being rushed to pick a phone or anything. (By…read morethe way the store was packed and only one guy work and he was amazing. As he was helping one person he will make sure to check on us all.. the funny thing is I went in because of the killer $5case and $5. Screen protector sale that they are having and because of how he ( Scott I think ) handled everyone I left Verizon and got two Samsung Galaxy J2s for $125 just wanted to say thank you. Total Wireless, and the man that helped me today

We were in Chelsea for a performance, and stopped by this shop along the way. I'd had a problem…read morewith the apps on my screen having no labels. Brian took a look, and said he'd never seen a mess like this before, but within 5 minutes it was all fixed. After months of living with this. we can't say enough for Brian's excellent work and overall good humor.

DO NOT come here during a surge in COVID. The guy at the front counter (whoever was working around…read more3:30pm Wednesday the 18th) wasn't even wearing his mask over his nose, and kept saying, "come closer" to the counter when we're in the middle of a pandemic. Then, anytime he asked me a question, he wouldn't even wait for my response, he'd just say, "Give me your phone, give me your phone." I don't want you touching my phone! Especially when you can't even wear a mask! Here's to hoping they kick this guy to the curb and find someone looking for work who's respectful, helpful, and safe. They did not get my business.

I happen to like Total wireless i I'm going to cancel my…read morecontract with Tmobile which I absolutely hate they just added 360 protection plan which I didnt purchase So I'm going to cancel pay off my phone.I will be so happy they're just salesmen who have no consideration for veterans or seniors.the trick with total wireless is finding someone who will answer the phone today I found a no to call 866 -663-3663.i also found a store with a friendly helpful rep

COME HERE ONLY FOR RETURNS THIS GUYS A RIPOFF. Owner is a real crappy liar. I was coming from New…read moreJersey and was stranded in Staten Island with a dead phone and no car. I telling him that I have no phone and needed a quick cheap portable battery so I can turn my phone on and call an taxi. He proceeded to show me a battery that he said is "pretty cheap" and that I should be "very happy with". Desperate as I was I went to purchase this 2600mah battery for $25+tax. He said it would last me all day and then proceeded to tell me that my phone sucks and that I should junk it for a better one. As I left I noticed the battery had no charge leaving me further stranded and as I tried to return to the store there was suddenly noone there and the door was locked.

My iPhone screen cracked on Monday night and went to buy a new phone from various AT&T stores, but…read morebecause I didn't have valid ID, I was unable to buy a phone. So, Wednesday I came here, and they were extremely helpful with my purchase. They transferred my information, gave me a loaner phone because I was expecting a call, and put a virtual home button on my old phone because the home button broke. I would definitely recommend this small business. They had wonderful customer service and went above and beyond to assist me with my new phone purchase.

36 west 44 street. Looked many places for an iphone 11. Apple. Best Buy. AT&T. But Cristopher at…read moreWireless Warehouse addressed all our usage and pricing questions. An A+ experience

Great place , very affordable and the gentleman there is just so awesome . He is very knowledgeable…read moreabout electronics and customer service is always 100%. I've been going there for a few years now and they always address my concerns . My phone was cracked in the back and I don't even have an idea of how it happened , and they fixed it . Great job , looks brand new !! If you need a place for any kind of phone services , repairs or accessories this is certainly the place for you . Definitely recommend

The owner and employees there have been SO HELPFUL. The owner specifically has been going out of…read morehis way to get my phone fixed. Everytime there was something that happened again he offered to take the phone and fix the problem. Please please use this shop for your electronic needs. I am very grateful I picked this place randomly. Again can't thank them enough. Go to this store and you won't be disappointed