Abby was my rep, and she was amazing! Turned my horrible situation into an easy fix problem! I felt…read morelike she had all the answers and if she didn't then she knew where to get them!

I was approached by an AT&T sales representative while shopping for a new phone through…read moreStraightTalk. Since I needed a new phone, I figured what the heck. I'll see what he has to offer and we'll go from there. He told me that AT&T has a special where they are giving away a phone with any new service. He took my information and then when running it through the cash register, he made a call to his supervisor and was told that they are not giving new phones and that I would have to pay. I told him to forget it then and I would go ahead and buy the StraightTalk phone since I already had StraightTalk service and did like using them. He said ok, but if I ever do decide to go with AT&T, then to come back and we'll get you going. I bought my StraightTalk phone and left the store. I am now receiving bills from AT&T about a service I never got for a phone I never got and a phone number that I've never used or had. I can not reach a human who speaks English to explain this too. I am given phone numbers to automated numbers that have nothing to do with my situation. I receive threatening emails from AT&T billing with no way to respond back to them. They can certainly reach out to me, but I am not given a way to contact a human in any way. So AT&T is going to ruin my credit now for a bill they will not look into. I'm so =^%#*@+/&¢ mad!! I had to give them a star in order to post this review.

20/10 experience with all of the guys here. I came in being…read morean unhappy Verizon customer and left a happy T Mobile customer. Not only am I saving probably around 170/month with T mobile but they made that whole process of switching carriers, answering all my questions enjoyable. Normally being in a business like that for around the 3-4 hours I was in there I would be stressed, tired and annoyed but each and everyone of them made it a great experience chatting about life, phone stuff and everything. If you are in need of a great crew and great phone company I highly highly recommend going to the T-Mobile in paso! Thank you all SO much.

Lazy workers was just chillin with no customers and don't even wanna help someone cancel they phone…read moreplan. They said we gotta call 611. Don't even make sense.

I wanted to leave a review after seeing one that didn't quite reflect my experience at this…read morelocation. I worked with Brian, a newer representative, and he was patient, professional, and genuinely committed to helping me with exactly what I needed. He took his time answering all of my questions and never made me feel rushed. When he needed additional support, Junior stepped in right away, which only showed the strong teamwork at this store. I would much rather have representatives who take the time to ensure everything is done correctly than feel hurried through a transaction. As someone from the older generation, I truly appreciated the respect and patience shown by both Brian and Junior. It was an absolute pleasure being helped here, and I would gladly recommend this location.

I'd have to say our experience prior to working with Maurice was not very good…read more I don't want to smash on anybody in particular because the first guy was really nice but totally misled us. We switched phone plans and decided to get a family plan with Verizon. My husband dropped off his family plan to join one with me and our daughter. And of course, we joined in on one with him. That said, the day we went to buy three phones, we ended up walking out with just two. The third phone couldn't get up and going. And we were there for a couple of hours! Lots of chaos. The short of it was, I had to call the 800 number to get the third phone going days later. We were told about a TV that comes with Wi-Fi and ended up taking the deal. There was no information given to us about the TV, turned out. The Wi-Fi was just as expensive as spectrum (which we already pay) so I ended up having to take the Wi-Fi back and do away with the "free TV." Allegedly the original Guy told my husband to call the 800 number on his own to get the Wi-Fi box returned. When I walked in today, Maurice was helping another customer and decided to stop everything to assist me and helped me cancel the WiFi and directed me on returning the box. The things that didn't operate properly to begin were honestly very small, tedious, and doable fixes. My husband and I ended up figuring all this out on her own in order to get his new iPhone up and going. Sometimes it kind of seems like people just work on commission, which is understandable! But to complicate someone's process is never fun for a customer. I just wanted to commend Maurice for his assistance and we will work with him anytime going forward! A big thank you for giving me the sigh of relief that this entire process is over and we finally have three iPhones up and going! Thanks Maurice!

Great service and rushed for me. He took the time to explain what happened and how to avoid it…read morefrom happening again.

I had some screen damage on my iPhone 11 after dropping it. No visible cracks but there were…read morehorizontal lines on the display. I figured it was time for a new phone. However, I dropped into Niles Phone Repair. Raed (pronounced Rad) diagnosed it as damage inside the phone and replaced the screen in 30 minutes and showed me the damage that was causing the problem. Works fine now and I'll stop thinking about buying a new phone. It was a great experience, and it is without hesitation that I highly recommend Niles Phone Repair. Reasonable replacement cost!

10/10 experience. My phone completely crashed after 6 years. I dreaded getting a new phone but the…read moremanager Chris was so helpful and he made it a very easy purchase for me. Thank you so much for your help Chris.

This is the worst store ever. Beware of Juan. Was told we can get new I-phones, Apple Watch's and…read moreI-pad for free. Told him we didn't need a number for the iPad as it never leaves the house. I expected a $160-$180 bill. I lost my mind when my first bill was $582.62. I called customer service and spoke to a manager only to find out that I needed to pay for 3 additional lines for 3 years. Needless to say. I will return the equipment and go back to T-mobile

Chris and jasious helped us get my husbands Google assistant to work right away! We were at…read moreatascadero for hour and could not help us! The men here did it right away

New phone, forgot my pin, The crew at this T Mobil store was AWESOME! Got me out in less than 30…read moremin. Another T Mobil store staff was clueless.

The new owner said they will be open for business as the posted hours say i w will give them a…read morechance. The service was great when I went today at 10 am.

So I brought a friend of mine into the Metro by T-Mobile store in Paso Robles on spring Street. We…read morewere there to help him get a phone and possibly add him to my account. Unfortunately we were unable to do that but Osmar, who was the agent helping us, was EXTREMELY PROFESSIONAL, had a GREAT PERSONALITY and was VERY EASY TO TALK TO!! Need I say, I was PLEASANTLY SURPRISED!!! Thank you Osmar... You'll be missed!! DG