I came into the Verizon store to set up a new phone, not realizing the store closed in 15 minutes…read more Tyler was so gracious and stayed past close to help us set up the phone. He provided us with great service and an overall great experience. Very thankful for Tyler's help!

Staff is amazing, very helpful and they go out of their way to find the product you need. Couldn't…read moreask for a better phone store to go to. Thank you for the excellent service!

After the incident that I had five years ago here with a tablet and a cord that had a short in it…read more(as it turned out that I found out later on), I decided that I was going to give this place another chance to do right by me and to see if they were going to give me good service today. My late mother used to have her cell phone service through Verizon and sometimes the guys that were working at the store we're good to her, although if you have them, couldn't understand what my mom was talking about -- particularly when she was confused about my Google account accidentally getting mixed in with her stuff on her phone back in the day. When I arrived, the guys working in the store greeted me, but were busy with other customers. I was mainly interested in just looking around and seeing if they even had an android phone case that would fit my new android phone. One of the guys was semi-snotty to me and in a tone of voice, that sounded very contemptuous to me, asked me if I needed help right away, to which I told him that I was mainly just looking right then, which I was looking at a charger for my phone. After poking around, I found something similar to what I wanted, but I could not find the price on it. I felt that I had seen and heard everything that I needed to see and hear in here, so I left. I think that I'll continue to go up the street to the T-Mobile store, where I get a lot better and more friendly service.

Ashley Bowman is the best Super knowledgeable and so helpful Ask for her for your cell phone…read moreneeds

10 out of 10 experience. Zagg makes quality cases. But more importantly the staff was more than…read morehelpful. Thomas went out of his way to keep the store open a few minutes longer so we could complete our selection. Put both the cases, and screen protector on for me. And their warranty stands by their product.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

#1 place to buy a phone hands down! I came in needing a new phone and they helped me find exactly…read morewhat I needed at a affordable price. Their customer service is awesome! Will definitely buy from them again in the future!

Amir was supper helpful and knowagable. He answered all my questions and set my new phone up…read moreperfectly so I recommend this store

I walked into the store expecting to get the new galaxy s20 ultra 5G. The had no cases and no…read morescreen protectors. I told the employee im not getting the phone without have at least a case. He then proceed to have an attitude and told me how is that my problem. Needless to say i wont be going back, nor will i be recommending that store to anyone.

Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

This company is a piece of shit, i ordered a baseball bag i never received, call them and they…read morelasted more than 4 weeks doing some investigation or watever they say they doing to then tell me they cant give me a refund or resend the product. Is alot of other stores out there that really care about they customers and situation. U can purchase from these guys and they non good customer service or u can go elsewere and be more secure about your delivery than these guys.. My first and last time i will ever order from this store.. i wish i can put 0 stars

Got expert assistance from Brian. Took some time to get my and my family's plan set-up but worth…read morethe wait. Brian was kind enough to assist us through all the hoops.

I went in with an issue on my phone. I was immediately greeted and taken care of. Truly appreciate…read morenot only having the issue with my phone solved, but the professional way I was treated. Answering my questions and showing me what to do if it happens again. Great job Russel Cellular.

Let me first state that this review is in regard to the cellular phone store at 1187 W. Eads…read moreParkway at Florence Dr., Lawrenceburg,Indiana. This store currently has a Verizon sign over the entrance. I went to this store thinking it was an ATT store and I wrote a review thinking that it was an ATT store. Now, I am not certain who owns it, but I can recommend it based on the excellent service I received!!!! AND..here is what happened. I bought a Samsung Galaxy S23 Ultra on line and when it arrived, it came without a manual. I watched a video on line as to how to transfer my data from my Iphone to the Samsung using Samsung's "Smart Switch", which I then attempted to utilize (dumb move on my part!) in order to transfer my iphone apps and data to my Samung...and ended up with a LOCKED cell phone that was now essentially a paper weight!!! My wife recommended what she thought was an ATT store at this location, as she had heard good things about it. So I took my LOCKED Samsung to them and asked for help. I had been to two places in Northern Kentucky who told me there was nothing that could be done. Well the gentleman "Edward" (Eddie) at the "Russell Cellular" or Verizon store 1187 W. Eads Parkway said, "No problem, I think we can get it unlocked AND transfer most of your data and apps." I was flabergasted! Here was a guy who said he could unlock my Samsung Paperweight And transfer most of my data and apps!! And behold, 3 hours and 5 minutes later I had an unlocked, quite useable Samsung Galaxy S23 Ultra with the majority of my apps and data on it!!! I was overjoyed!!! EDWARD didnt know me from Adam and was under NO obligation to help me since I did not buy my phone from his store!! He was polite, quite knowledgeable and seemed very eager to serve customers!! His coworker Ron was also as hospitable as could be! Will I go back? You bet your boots I'll go back! In a world where customer service is usually by phone with someone you can barely understand, this experience not only refreshing, but pleasant and just plain GOOD BUSINESS!!! Thanks again Eddie!!! I have NEVER been treated this well and so efficiently in any cell phone store anywhere. If YOU need a cell phone, or help with one, GO HERE FIRST!!!