Honestly. Some of the best customer service I received by any phone store associates. Bre and the…read moreManager Ramon, did everything in their power to make me feel welcomed and took care of my needs as a consumer. Even though the sales representatives gave me a hard time over the phone, the them as a team made it their mission to make sure I left with the best service. Allowing me to upgrade my devices and with a better perspective of Verizon. Will be returning to this store for now on. Service was a 10/10 And value 10/10

I came into the Victra store off of Roy Roger's and was helped by an associate named John. I came…read morein to upgrade our business phone to a iPhone 17 pro max, which was in stock until I called him on trying to scam me into buying a bundle.. Case, charger, and screen protector. He told me it was 100% required for me to purchase the phone. After I called Victra customer service, which verified IT IS NOT MANDATORY TO BUY THE BUNDLE.. The store no longer had the iPhone available for purchase and someone was coming to pick it up tomorrow. He tried to scam me and got his feelings hurt when I called the customer service line. Isn't a Verizon retailers purpose supposed to be selling phones? Don't waste your time going in, They are doing everything but, selling phones. You got kids walking around with iPads. Get some Verizon Employees in there.

I unlocked my phone here and activated and got unlimited everything for 35 bucks. pretty good deal…read morei recommend going here. the workers are friendly and they help you with everything you need.

From the owner: We are 1 stop phone service stores in Hi-Desert area. Because, we are a authorized dealer for…read moreMetroPCS and Boost Mobile. We also can do carrier unlock, flashing, repair, etc. We buy or trade your current phone. Upgrade now.

This Verizon location has been around as long as I can remember (the one at Jess Ranch on Bear…read moreValley Rd being my other go to before it closed). I've gone in the activate, upgrade and purchase new phones in the past fifteen years and it's always been nothing but smooth. Parking is easy and never full in a huge shared plaza lot with Us Bank, Vons, Ross, Petco, Pizza Hut, Del Taco, Gator's (2), and much more. Customer service is prompt and friendly and even though I'm not a local anymore - whenever I'm in town and in need of some assistances this is the first Vz store I go to. Currently a Samsung Galaxy Ultra 23 users, not quite ready for an upgrade but inquiring for the future. Plenty of people to answer questions or offer assistances. Accessories can be a little steep compared to deals you can find online, however they are convenient and discounts arised, especially around the holidays. I will note that I'm not an iPhone user by any means so I can't speak to any issues with the 15 or even 16 or issues with Trade-in/upgrade to those devices.

I am writing to leave a review about my experience with the representative Lamar at this location…read more I have never felt more misled or pressured by a sales representative. It was clear he was focused on making a sale rather than being honest and helpful. After purchasing three Apple products from this store (a phone, iPad, and watch), he earned his commission, but several things he told me turned out to be false. He promised to waive activation fees and gave inaccurate information about my bill, but those promises were not kept. From the beginning, the staff openly talked about meeting monthly quotas and treated sales like a game, which felt very inappropriate and unprofessional. He told me he would be going on his lunch break when I came back and said he would greet me afterward, but instead he completely disregarded me when I returned. When he did help me, he was visibly upset about missing his lunch break and told me I was basically taking up his time because he had not eaten. This was extremely unprofessional and uncomfortable. Additionally, he added an extra line/service to my account that we never discussed or agreed to. I was not aware of this until I saw my bill and had to call to have it removed. Since then, I have returned to the store three times to speak with him and was brushed off each time. On another visit, I was also spoken to rudely by a different representative. I tried contacting Lamar through his work phone, but he continued to delay and give misleading responses. I do not recommend this location. If you find yourself in a similar situation, I strongly suggest contacting Verizon corporate customer service directly--they were the only ones who helped resolve my issue. I believe the staff here, especially Lamar, need better training in customer service and transparency.

I got my phone fix like a year ago and everything is still working good and there prices are good !read more

Couldn't beat the service fast friendly and knowledgeable I will always choose this place thanks…read moreagain

They just fixed my iPad and now it works perfect ... it only took 30 minutes on the wait time and…read moreno appointment was needed!

Fast and professional service from this Zagg. I use Zagg for all my screen covers. It's the sicker…read moreprice the first time you buy the protective screen (about $45 average price) but if that screen gets cracked/ chipped you just bring the phone back and it's only a $12 replacement fee. Always easy and the experts do the work.

This is the only phone repair place. I will go to great customer service. The guy is there are…read morealways reliable, friendly, fast reasonable very reasonable prices would highly recommend to anybody in the high desert. Best phone repair

Service was quick & affordable! I thought my daughter's phone was a goner but they were able to fix…read moreit. I am so thankful I found this place and will definetly use them in the future.

Just walked in to get my nephew his first phone. Alejandro was great help. He was very…read moreknowledgeable and helped me pick out a phone that was suitable for my nephew. He also let me know all the current deals and saved me tons of money. I will be coming back for the Christmas sale this year for sure.

Please people dont go to this place. This people are a bunch of rip offs. One of the girls that…read morework there made my husband get the highest plan and said that he had to get that plan or else she couldnt activate his phone and she charged like 30 bucks in taxes and added insurance without asking.