Helpful staff but do not buy any accessories here-no prices are marked and everything is at least…read more$10-20 higher per item than anywhere else. Also will charge you $35 in-house to upgrade your lines-on top of all Verizon's fees. Total rip off.

Well for starters to acknowledge potential customers when they walk in the door would be great I…read moreunderstand there are currently only 2 employees however if u are with one customer make sure you at least great ppl coming in the door I was only there to pay a bill so for no acknowledgment given in the last 22 minutes here is UREAL AS WELL AS RUDE AND BAD FOR BUSINESS AND REVIEWS

A COMPLETE SCAMMER! I'm not the type to leave a review like this but other consumers need to be…read moreaware of my experience. I SEVERELY REGRET DOING BUSINESS WITH THIS "COMPANY." I hired Trojan Tech 2U for a phone repair and they scammed me. Trojan Cellular and Trojan Tech 2U are affiliated with one another, both of which are dishonest and should be avoided. I received messages from the same phone number claiming at times to be two different people. First it was "Brooke" in "Front Office Scheduling," then it was Jason, the guy who actually showed up to do the repair. I paid for a screen and battery replacement for my iPhone 11 Pro, which I thought was done correctly until I realized my Face ID stopped working. I let him know of the issue so he came back and "reseated" my existing Face ID assembly the next day but it stopped working again within an hour. I also reported my battery health and functionality didn't improve after he supposedly replaced it so I believe he lied to me about replacing my battery. I have no way of confirming this myself and he denied lying about it. I was told I would have to pay $100 for a new Face ID assembly and the labor for it to be installed but I refused and claimed he caused the issue when he had my phone open and worked on it (obviously) so the repair should be covered by his 90 day warranty. After several weeks of back and forth, he finally claimed he would fix this issue under warranty and free of charge but when I attempted to schedule this service, he ghosted me. I tried following up multiple times and was ignored. I ended up spending about $300 for a decent screen replacement, but my battery health remains the same and now my Face ID doesn't work. I should've continued using my phone with the cracked screen and saved my money. Don't make the same mistake I did by allowing this dishonest man to work on your device. He will take advantage of you, especially if you aren't very knowledgeable in tech. I have record of all my interactions and will be pursuing a case in small claims court.

Horrendous. Was told I'd receive an OEM screen replacement for my Galxy S23 Ultra, was instead…read moregiven an aftermarket screen with no fingerprint sensor and still charged more than what an OEM screen is worth. Dude also stole my S Pen. Steer clear.

Very slow customer service. Two employees in back not coming out to help knowing 8 people are in…read moreline. Two others out here trying to help spectrum customers but then one decided to go to lunch. This left one gentleman out here helping a customer he's been helping for the last 10 minutes while some of us stand and continue to wait and others decide to leave frustrated. Very slow process they have in place. Similar to the slow internet that I experience with this company.

Waited an hour to be seen, to then be told that I have to pay only with a card because they…read more"counted down the drawer already." If they did their jobs in the first place we would be in this situation and you wouldn't be loosing a sale today. Do better spectrum!

Thanks to Sierra, I was able to quickly get Dad a new phone and have it added to my family plan…read morewith little to no hassle. She transferred his data and installed the screen protector I bought for him. I am VERY grateful since we are trying to make his life a little easier.

From the owner: Visit the T-Mobile store in Piqua and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1272 East Ash Street #200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Well, I see the other reviews and I have to say our experience was superb. It was great. We had…read moresuper support we knew ever step of the new phone set up that was happening and we felt confident it would be great and it was! Thank you Gus's for making this so easy!

This is pretty much a typical AT&T store. They have all kinds of Apple and Samsung accessories…read more We stopped in to attain an International Sim card so we can connect outside the US. After a 20 minute wait a service rep helped us. We were informed that we needed to call service (#611) and they could set that up that for us.

I CAME INTO THIS LOCATION. staff, UTTERLY DOWNRIGHT DISRESPECFUL. I was told the transfer would $28…read moreturns out ITS $120 !!!! they played me! they scammed me. AND DONT EVEN GET ME STARTED ON melissa. she is the living existence of the devil himself. she was NOT helpful. no one BIT. they only thing she is usefull for is ANNOYING THE CRAP OUT OF YOU and making you want to pul put 6 or 7 hundred strings of your hair. I STRONGLY RECOMMEND to go to the t-mobile in either piqua or troy or even WAPAKONETA... or even to save yourself the struggle swtich to VERIZON. #1 worst experience EVER

Staff was infuriating! Many lies were reported though my…read morevisits here, Tony gave us ZERO information about the process to trade in my phone, he told me and my father to walk in with information linked to our account. We walk in an hour later with printed information ready to go. We were greeted with down right, the worst, diabolically rude, uselessly time consuming, and incredibly need lady in existence! She wanted me and my father to climb Mount Everest to just trade in my phone! We come back the next day prepared to do our deal. Guess what, no phone was exchanged because she wanted us to run a marathon across Ohio. I knew we weren't getting anything out of this deal. If you want a trade in just go to Piqua.