1. Cricket Wireless Authorized Retailer

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National City, CA

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Cricket Wireless Authorized Retailer

3.0 (6 reviews)
Closed • 11:00 am - 7:00 pm

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

2.9(29 reviews)
0.9 mi

The young woman were amazingly helpful and smart. They switched me over to TMobile no problem! No…read morejunk fees.

I unfortunately had a very disappointing experience with Antonio…read more I came into the store after T-Mobile customer service was unable to properly activate a new line for my son and advised me to visit a store for assistance. At the time, I had one phone line and my Apple Watch and simply needed to add my son's line. Antonio repeatedly encouraged me to switch to a four-line promotion because he said it would be cheaper. I told him multiple times that I did NOT need four lines and only needed my line, my son's line, and my watch. I also made it very clear that maintaining my existing coverage, including international data in Mexico, was important to me. During the transaction, I received a notification that my unlimited plan had been removed. I immediately questioned Antonio about it because I was concerned my coverage was being changed. He reassured me that although my plan was changing, my coverage was not. I asked again and trusted his reassurance. Unfortunately, when I traveled to Mexico, I discovered that I no longer had the international data coverage I specifically told him I needed. I called the store and spoke with Antonio again, hoping he could help correct the issue. Instead, he told me that I had signed for the plan and that he had given me the cheapest option. When I reminded him that I had repeatedly said I did not need four lines and that I needed international data, his response was to tell me to call 611 and "leave me a bad review." When I explained that leaving a bad review wasn't the point and that I simply wanted the issue corrected, he essentially told me to have them cancel the lines so I could pay more. Thankfully, I contacted T-Mobile customer service directly, and the representative was able to identify the problems with my account and is now correcting them. The unnecessary lines are being canceled, my plan is being corrected while maintaining my coverage, and because some changes cannot be completed until the next billing cycle on August 20, she documented what still needs to be done. T-Mobile even provided complimentary international service to address the immediate problem while I am traveling. My frustration isn't that I simply disliked the plan Antonio gave me. It's that I clearly communicated what I needed, questioned the changes as they were happening, and relied on his reassurance that my coverage would remain the same. It didn't. I went into this store because T-Mobile sent me there for help. Instead, I ended up spending additional time correcting unnecessary lines and changes to my service that I never asked for. Customers should be able to trust that when they clearly explain what services they need and specifically ask whether their coverage is changing they are being given accurate information before signing anything.

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Cricket Wireless Authorized Retailer - mobilephones - Updated October 2026

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