Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.

Go see Tyler , younger white guy long hair , very wise and knowledgeable of the products and…read moreservice . I couldn't figure out what was wrong with my phone and he did in a matter of seconds . He needs a raise and more recognition. The other location in sandy springs was rude , barely could understand , and needs more workers like Tyler .

If I could leave 0 stars I would. Drive all the way there to see a sign that said out to lunch on…read morethe door at 5:30 pm.

The staff was extremely friendly and helpful. The sales associate went over and beyond to find the…read moreright case and best price on cases for my phone. The associate noticed that the screen protector on the phone had a few bubbles. He was my advocate to get another protector at no cost to me! I will definitely return for accessories.

Hugh shout out to KIM!…read more I know you are probably wondering, 5 stars? Cell phone stores are notoriously known for bad service. Well, this was a great experience. My friend had a technical issue about password. Two people were being serviced and I told my friend, they're sales people they probably won't be able to help. As a few people came in, Kim would take a couple seconds to friendly greet them. When she freed up, she asked how she could help. I explained the situation and she discussed (quickly) on options and what might work. It was professional and friendly. We left and what she suggested, worked.

i got a second phone phone didn't work returned it before weeks and paid restock fee. They gave…read moreme another one same thing didn't work I paid restock fee. I then get a bill for phones 3 phones 358 I called Store never cancelled phones they said. Adjustment still trying to get this was July and August. Sept 29 they turned off First Phone that I had paid so now I don't have any phone.

The manager at this location is amazing. Carlos helped me switch from Metro to T Mobile and get a…read morenew iPhone. He made the process so easy and explained everything to me so I really understood what I was getting. His customer service is 5 stars. I'll definitely be going back to this location if I need help in the future. Thank you Carlos!

As far as phone stores go, this one is pretty decent, we switched from AT&T back to T mobile and…read morecouldn't be happier. AT&T was getting us for data overages each month, now after 11 days of service have only used 1.6GB for 2 lines? On AT&T would have used 3 times that as they charge some users for using Wi-Fi against the data plan.. Above expectations service from rep "AG", service is quick as can be expected and professional. This store is a company owned store which most of the time is a better choice than using a "Authorized Retailer". We cut our plan by 30 % by switching° and got more data (unlimited plan 2 lines for $100.00 a month) Give it a shot if you are feeling like you are NOT getting the best value from your cell carrier.

NO I CANT HELP YOU is there number one answer. They were…read morecompletely in the wrong and we had to get the 1800 company # on the phone to tell these employees how to do their job! Ridiculous, do not go here. They acted like they were in the right and 1800 customer service number literally told them they were wrong.... We literally went to a different store and we were helped IMMEDIATELY in TEN MINUTES NO Problem.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

T-Mobile customer for 4 years. Left a message with a store employee for the manager to call me…read more Still waiting. Regrettably, this is standard operating procedure for almost every T-Mobile store I deal with, as well as for T-Mobile telephone support. There is an old adage in business: If you don't take care of the customer, someone else will.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This place is awesome. Owner 'Allen' was so courteous yet professional. I had a problem with the…read morescreen of my teen's iPhone 6s Plus. His diagnosis were so right and the good thing beside outclass service was the pricing, so reasonable. It will not be fair if I don't mention his assistant who was very knowledgeable and handy. Me and my daughter are impressed, happy and will definitely go back for any compu repair also recommending people to go there for Fast and great customer services and their pricing.

Great customer service at a very affordable price. I have an iPhone 6S plus that I needed to get…read morethe screen fixed so that I could trade it in for a new phone. I spoke with one of the representatives who was kind enough to make sure that they had the repair kit for my phone available, and told me while she was looking that even if it was not readily available they would go get one to make sure that they were able to perform the job for me. I really appreciate her for that. Thankfully they did have a kit that met the needs of my phone available. I asked her what the price was going to be, thinking that it would be upwards of $100. To my surprise, it was $50! I asked her what the availability to have the screen fixed was and she told me she could do it now because it would take her at most 45 minutes. I was really shocked! I have had my screen fixed before and it took 24 hours! To further my surprise it actually only ended up taking her about 30 minutes. I do not know what she did or how she did it, but the screen fixe has made my calls clearer and seems to have also made the phone function better. She was even able to tell me after she fixed it whether or not there was any water damage. Color me impressed, but you do not get great customer service like this today. Will definitely be back and recommending people to them!

Installed my own screen protector: a small bubble remained. I stopped in on a Friday afternoon. The…read moreyoung lady behind the counter, used her fingernail to raise the protector, removed the bubble in a minute and didn't charge me anything. Next time I'm getting the screen protector I'll just take ithe phone to them, buy one of their protectors and let them install it. [July 2026]

We took in our wii system that stopped working. It was an old system our kids used and we…read morecurrently started letting the grandbabies play with it. The repair was reasonable and its now providing indoor rainday fun when the grandbabies are over. The sevice was prompt and we would return.