My brother was here for 6 weeks following surgery. We are very grateful to have chosen this skilled…read morenursing facility. The first day there included a care conference with family, case manager, social worker, nurses, aides, physical therapist and Dr. Rolando Gutierrez. The plan of care was created after careful listening by the doctor and the staff to patient/family concerns. The plan was then implemented consistently over his 6 week stay. The nurses and case manager maintained necessary updates while also responding to my calls in real time. They were all professional and thoughtful. The facility itself is modern, clean and has large patient rooms. The physical therapy room is also large, modern and welcoming. There is a place for patients to safely sit outside. We feel fortunate in having the recovery phase in this skilled nursing facility. When we really needed help the staff who work in this modern facility came through beautifully. Your help is Much appreciated, Paula Ste. Marie

My husband was injured by untrained staff. He had repair neurosurgery yesterday, C2 - T3. That's…read moremajor 4 hr surgery on a 73 yr old. He was released after 2 wks, unable to walk & in tremendous pain. When he requested 911 to be called called staff manhandling error, they ignored him. They do not wash their hands from room to room, and due to this dismal like of basic hygiene, he now has MSRA. I just called Ryan @ the Springs the only Mgr that is proactive, and alerted him to MSRA is in the wild @ Springs. The food is processed & horrible. Most of the CNAs are untrained, and this is a cash cow for the greedy, and often sued owner. Google the 2.5 mil lawsuit he just lost, he owns hundreds of these Skilled Nursing Care Rehabs. Many, more than 10 per hall, sit in their wheelchairs, outside their room all day. Looking drugged & lost. Some of them repeatedly requesting a blanket. Most looking more than half dead. If you care about your loved one find another facility.

After knee surgery, followed by 24 days in a high-end independent living/rehabilitation center, my…read morehusband's knee became badly infected landing him in the hospital 11 days. He then required 24/7 IV antibiotics and a facility with skilled nursing and occupational/physical therapy that was better equipped than before and willing to meet his needs. This time we chose Vista Knoll Rehabilitation and Skilled Nursing Center (Vista, CA). Vista Knoll is 5 Star Medicare rated and earned every star for us. Where it counts, medically and rehabilitation, Vista Knoll is top notch. They have a dedicated in patient new fully equipped rehabilitation facility staffed with exceptional therapists as well as top notch skilled nursing. These teams got my husband back on his feet and now back home! I'd be remiss if I didn't say thank you for caring and taking a personal interest in the wellbeing of your patients. The environment is one that lends itself to comradery between staff and patient as well as between patients. We are grateful and want to say thank you to Vista knoll for all they did for us.

I have a lot of respect for the cnas and nurses at vista knoll. The job is not easy but they work…read morevery hard to make sure patients are comfortable.

Amazing service and helpful during my visit thank you so much for all the kindness and supportread more

Jackson House Temecula is a clean, welcoming facility with a caring and professional staff. The…read moreteam is attentive, compassionate, and works hard to create a comfortable environment for residents and their families. Communication has been excellent, and it's clear that the staff genuinely cares about the people they serve. Thank you for all that you do!

So I can't say enough good things about my primary care team. The nurses and Dr. Lee are doing a…read moregood job with my care plan. Dr. Lee listens then he incorporates what I've said and "together" we develop next steps.

I'm currently experiencing transportation issues getting to my appointment, and an Uber from where…read moreI live would cost around $90. I called to reschedule, but no one was answering. When I finally did get through to someone, they were rude over the phone and told me I couldn't reschedule and would have to cancel my appointment instead. I understand this is the VA, and I know people can have difficult days, but patients are often struggling too. A little understanding and professionalism can go a long way. Customer service and compassion toward veterans definitely need improvement.