I have an AC tune up with them. No problem. Hence, this review is solely for the tune up, NOT repair.
However, the person who came and did the tune up, Brandon, also came back with issues that he said needed repair and quoted me for OEM Bryant circuit board replacement for $836. Later that day, I received an emailed estimate for the repair job that also included an additional condensate drain line repair as well as "HVAC Membership" ($199) totaling more than $1K. I have never seen "HVAC Membership" on an AC repair before and Brandon did not mention this extra charge to me over the phone earlier that day. Not a good start. I will be getting a 2nd opinion and more estimates for this job, if needed.
I must say, customer service and communication with them was great, they were very responsive and I appreciate that, a definite 5-star for that. read more