Suzanne was amazing and so patient with all our questions and she made the process fun. The installers were very professional, polite and respectful to us and our dog. It was a wonderful and speedy process and I highly recommend them again. We have used them years ago and they didn't disappoint. Thanks so much! read more

Crest came to our HOA to fix another companies mistakes. The work was done quickly and at a good price. This is the kind of customer service we love! read more

Beautiful, soft carpet installed on time and very professionally. Reasonably priced as well. Great experience from the showroom to the room in my home. read more

Highly recommend Crest! If there were six stars I would give it to them. The professionalism, price, value, quality, customer service, communication, and overall experience is second to none anywhere in the Lehigh Valley. I had four bedrooms of carpet stretched and new carpet installed in the basement. The installers are the hardest working and most diligent people I have had the pleasure of working with. They have incredible attention to detail which shows that they take their work seriously and treat each house as if it were their own. Brandon is an absolute gem and after this project, I consider him a friend. He listened to what I wanted (and what I wanted to spend) and I got exactly what I needed and was not upsold on anything. The carpet is beautiful! I will never go anywhere else for flooring. Crest is the best! read more

Do not buy from them, if you have a problem, they never ever get back to you. Carpeting was 3 1/2 years old, flaws appeared, pictures, phone calls, someone came to the house, never ever returned calls. Needless to say had the flawed shaw Carpeting removed, East Penn Flooring refinished all my hardwood, they were Absolutely wonderful to work with. Class Act Company. read more

It was a great experience working with the staff here to pick my new flooring. The price was very reasonable for my vinyl flooring and it looks amazing!! I appreciated the quick delivery and installation as well! read more

I have used Crest flooring twice and was always satisfied. This third time I am highly disappointed. The installer put this plastic floor molding around my entire bathroom, even my porcelain tub. My vanity is ruined and Crest has been totally unresponsive. They take my calls but never follow up. The installer never talked to me. I made him take it off my tub and caulk it. My original estimate does not mention this finishing product at all, nor was it discussed when the job was priced. I am very disappointed with Crest regarding this purchase and installation read more

Crest Flooring - a piece of paper that has been torn off - Flooring Near Me - Allentown, Pennsylvania

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They heavily advertise, and hard sell, which I presume is what sustains their business because it's not the quality or the price. Crest renames some of their carpets and claim that they are exclusively made for Crest. They are not, they simply rename brand name carpets so they can upcharge. They use subcontractors so the installation prices are astronomical. Go to a Remita Rug instead; they are honest, give installation price up front, installers are employees who care, and Remita saved me over $2,000 on the same carpets and no deposit to measure. Crest is a ripoff. read more

It was a good experience beginning to end. They communicated an estimate and an installation date pretty quickly, the installation crew was friendly and efficient, and the price was fair. read more

Less than zero, had consistent customer service issues from day one of my install: 1) tiles backordered and never notified us, delayed the job 2) didn't send enough sub-floor, delayed again 3) three boxes short on wood flooring, delayed again 4) pre-billed us on the financing and floor hadn't even been installed 5) Owner never called me on 1/28/2 as promised 6) on 2/8/21 I had to follow for a status 7) 2/10 I had to follow up again to confirm install was told they call at 5pm, yet the first time I was confirmed I got the call at 3:29pm The flooring at the end of the day came out beautiful, thanks to the installers, but the customer service is horrendous. Even after it was all done, the owner still did not call personally to make sure I was satisfied. Instead he had someone else call for the balance and tells them to tell me they'll send a gift card. read more

Had my carpet installed in August of 2020... after months of procrastinating on a seam that looked completely obvious in my main room, I finally got it fixed correctly by their two installers Nick and Dan. They were terrific in not only their professionalism but by fixing and making my house look great. I wish the management cared a little more about customer satisfaction and not their bottom line figures. They're friendly when you go in, but pray you don't have a problem or it takes a lifetime (and Covid had nothing to do with it). All installers are sub contractors so ask for Nick and Dan if you want it done correctly! read more

I wasn't sure what type of carpet I wanted, but Crest Flooring had it all AND it was reasonably priced! The sales people were informational and knowledgable, which helped me make a decision on my carpeting. The installation team was personable and did a wonderful job too! I will be shopping at Crest again when it comes time for new carpet in my living room! read more

The remnants are pricey and really no bargain at all. The carpet accessories you can get cheaper at Home Depot .Still the selection is vast so that makes up for the price . read more

Just tried calling this company to begin doing business with them and the woman that answered sounded so irritated and depressed that I would rather just learn how to do it myself or call someone else. What odd customer service. read more

What a joke! "wholesale" please... more like needless markup. We were not greeted for several minutes. While we were waiting for a salesperson we were able to look through several options we found suitable only to find most without any price indications ( bad sign). After about 10 minutes an occupied salesperson asked if we needed help. A receptionist then got us someone who asked the quintessential "How much are you looking to spend" LOL that must be the utmost tell tale unprofessional expression ever!. The guy was kind of obnoxious in an clueless way also dishing out ridiculous non sequiturs. The 20 minutes or so we spent discussing options were agonizing I could tell we needed to move on to somewhere else. I left with the impression that this place caters to mostly contractors or people who don't shop around. This was a total waste of our time. Another typical Lehigh valley comical experience. read more

My experience has been that this is a company who prefers to work with contractors. During the sales and quoting process, they missed several deadlines that they committed to. We placed a deposit and were told someone would be out to take measurements within 48 hours - it took 96. We were told we would have a quote on the following Monday, I called on Tuesday and the quote was not for the work we reviewed with the person who came out to measure. It took another 24 + hours to get a final quote. I called in to ask what sized quarter round molding to purchase at Home Depot and the woman on the phone admitted she was guessing at her answer. I asked her to confirm that and she did - only to have the installer point out to me that they told me the wrong size. On the flip side - the installer who put our floor in was OUTSTANDING. He was polite, efficient, clean and paid great attention to detail. He was very helpful in explaining the process, answering our questions and he left the house spotless. Alii-in-all, we did get what we paid for, but if you are going to do business with Crest, I would encourage you to do your research elsewhere and definitely stay on top of the sales staff regarding promises they make. read more

It took them 9 months to complete my simple click in place flooring style project in my hallway and landing. The installer and the accounting department kept blaming each other for the job not getting completed. Accounting actually called me multiple times to see if THEIR contractor had completed it yet and if I just "didn't notice" that they came into my home and finished it, and if i would pay my balance anyway?! No I want what the contract said please. I finally told them the last time they called that I was selling my house soon and if they wanted the money they needed to finish it and so what the contract asked. When the installers finally finished, the edge trim was done horrible. I actually asked him "if this was your home, would you be happy with that quality for the price I paid? " , He said " no." I showed him the door and paid my balance in full. I recommend you hire Lowe's instead. Too bad local isn't better. read more

Crest Flooring - Short on trim, wrong cut - Flooring Near Me - Allentown, Pennsylvania

Went there for an outdoor carpet. Sales rep requested 50.00 down payment. Rep came out to measure and found my concrete under the existing rug was disintegrating. Need to have that fixed so I passed on the rug for now. Called the salesperson back for a refund and was told it was the fee for the person to measure. When I complained because is not what was explained to me he said the 50.00 will be listed as a credit. I called today and am still wait for a sales manager to call me. The rep that answered the phone said I could come and purchase cleaning products for my credit which I do not need. As a follow up to my review, yesterday, the sales manager did return my call today upon review of my Yelp note. She graciously stated she would return my 50.00 deposit stating they would not keep the deposit. She did state the down payment was for the cost of measuring which may not have been explained well at the time of my visit. Appreciated the call and the refund. read more

Mark Pitkoff was excellent to work with; he was interested in helping us with the best flooring choices that would meet our needs. The entire experience exceeded our expectations: there was no pressure to make choices, Mark patiently worked with us showing us a myriad of choices in hardwood and carpet. He also took the time to fully explain all of the options available to us. The installers were completely professional and were interested in providing a quality finished product. Without reservation, we highly recommend Mark and Crest Flooring to our family and friends for quality flooring at extremely reasonable prices. read more

Great place to shop for flooring. Very accommodating and no pressure sales staff. The quality of their carpets, the professionalism of their staff, and their efficient installation make Crest Flooring the best in the area! read more

Went there to look at laminate flooring. an older guy (Jim) took us back and started answering our questions. He then got paged to go to office. He said he would be right back. 10 minutes later we looked down the hallway and he was sitting at his desk helping two other customers! He did not even come back and tell us about it. POOR customer service right there. They just lost out on a lot of business. Management needs to have a talk with Jim. read more

Our entire experience with Crest was fabulous! Jaime was a great help in the showroom; honest & knowledgable (Steve Weisberg even came out to say hello). It was easy, no pressure and actually enjoyable. Jeff did measurements in house; friendly, polite and answered all my questions. Ralph scheduled our installation. He should bottle his good mood and enthusiasm! Was contagious! And the installation team of Damian, Andrew and Sam was nothing short of amazing! Arrived on time, worked hard and were also very polite. Got the job done efficiently & professionally! This is where to go for flooring!! Crest is a well oiled machine!! OUR CARPET LOOKS AWESOME!! read more

I wish I had read these reviews prior to paying for my flooring. Don't get me wrong, the flooring products are top notch and their SUBCONTRACTORS are good guys. However, their customer service (as I have now read) lacks in professionalism, courtesy, and over all communication. Now that we have paid for everything, I would like someone to explain to me why I had to argue with someone this morning about mismatched trim and miscommunication about not having trim done on the whole project??? When I was coming up through customer service training, I was always taught to never argue with a customer, yet the person I spoke with this morning told me that I needed to tell him specifically when I requested matching trim throughout my home? Really!?!?! Why would I want 1/2" trim matched up to 3/4" trim between my kitchen and living room??? First, to argue with a customer is just plain wrong and second to demand specifics about a conversation just totally inappropriate. That being said, I would NOT RECOMMEND anyone deal with Crest Flooring. While the work may be ok, (there are issues with tile flooring not being completely glued down and have already had the installer back twice to fix tiles that are coming up) but to be told by the carpet installers that they had no idea that trim was to be replaced. There are communication issues abounding and I think Crest has a lot of work to do internally...I went with Crest because I thought they had a good reputation, that is my mistake. Never again! read more

I'll start with the only positive. The salesman was wonderful to work with. We had an idea of what we wanted and he zipped around the store finding samples quickly and efficiently. Then let's start with the issues. We were told the carpet would arrive in December. Then it was January 5, 12,19,29...and since we were told January 5th, we had most of the house painted the following week. Then were were told the 12th and it was a moving target. I could not ask the painters to wait...So finally early Feb, it was installed or should I say partial installed. The team balked when I asked that they be careful since it was just painted. We discussed with the person who scheduled the install, if we had the transition pieces, could they install them? That person said yes but the installers said no. Now we have to install them. Then there was confusion on whether they were to take the carpet out and install the new. They had marked on the work order only to remove 300 sqft. which confused the installers since it was a few rooms, halls & staircases. But they cleared that up with a phone call. It was a snow week and these guys came in without booties, got my wood floor muddy, walked on my NEWLY INSTALLED carpet with wet and muddy shoes!!! Then the tool they were using broke with a few steps left and they had to come back two days later to finish. So they didn't have a spare tool? When they returned to finish, again, walked in with muddy and wet shoes on my NEW CARPET again!!! For the price we paid, I expected more from the installation crew and now we need to install the transition pieces ourselves and clean our carpet when it is only 2 days old!!! Not a good customer satisfaction experience in any way. read more

While they have beautiful products, I will never go here again just because the staff is so rude. Every time I called and someone answered it was like I was bothering them. Rudest staff I have ever worked with. Next time I need flooring I will take my business somewhere else. read more

We needed a kitchen floor and had no idea what we wanted. Went to Crest and the salesman Chris walked us through and showed us a beautiful floor at a good price. The installers did a beautiful job. Not one complaint. We highly recommend!! read more

Crest installed our stairway carpeting. Quality is good, selection is good, but installation on one of the stairways has a couple of the carpet treads pushing up like a big wrinkle. Unfortunately is it quite noticeable and unexpected after just one year. read more

Just an update...as many say, the true test of carpet is how the installation and the carpet itself holds up. 13 months later, good as gold :) read more

This is absolutely hands down the best place for flooring. Staff was very pleasant and knowledgeable. Would highly recommend.

Miserable old man peering above his glasses didn't even get off his ass to help. Walked out and went to Home Depot for a big selection and better prices and far better availability and fast installation. This place told us 4 weeks to install. Ha! Home Depot offers 72-hour installation on a selection of carpet... And 7 day installation on a large variety of others. read more

SERVICE SELECTION VALUE.. Crest has a great selection of all types of flooring. I purchased hardwood floors for my top floor. I did carpet in my basement and a cork floor in my wife's office. The sales consultant was extremely helpful and spent a lot of time to make sure we received what was best for each room. I received the best quality at a great value. Crest just finished installing the hardwood floors and and they came out perfect. Installer sometimes cut corners but not this guy. Keith installed these floors like they were for his own house. read more

Went there based on others recommendation. Sales person was rude. They would not offer any discount on a very overpriced item (72/sq yd). I said okay, and asked it they would include the padding ($56.00). She said they would not do that BUT if you get a lower price somewhere else they would match it. Are you kidding. Take your business elsewhere. There are other choices. read more

after going to their website my visit to the store was positive. My husband and I decided to do our remodel project with them and everything turned out just fine. The estimator made me feel confidant that all the details would be attended to and weeks later when everything was finished up, we were very happy with the results. Our job included bedroom carpet and a basement with vinyl flooring. Very pleased. read more

What a Nightmare! 1) Went early Oct. to choose carpet and laminate for 4 rooms with ample time before the holiday! 2) Rooms were measured on Oct. 11-carpet and laminate ordered. 3) Installation scheduled Nov. 8 for carpet in living room and bedroom. 4) Installer informs us there is not enough carpet to do living room!!Padding and stretcher strips already in place. 5) Called Crest, informed that if we pick out carpet in stock, it could be done the next day. The carpet in stock was a cheaper grade and not the same color. We had it reordered correctly and installed Nov. 14. 6) For a week everything from the living room was piled high in other rooms. We had to block off the living room when our grandchildren came over because of the nails that were exposed! 7) Called Crest for the inconveniences and we were told we really should have been charged the $310.00 to reorder the correct size! Ironically, it was their measuring mistake!! 8) Laminate installed Nov. 21. Installer informs us AGAIN there is not enough quarter round to finish the bedrooms! He offered to pick it up for us! 9) Called Crest AGAIN they said "sorry". 10) The installation should have been 2 days, For 15 days my home has looked like a warehouse through the holiday! This is truly unacceptable customer service!!! 11) The independent subcontractors were excellent!!! read more

Very accommodating. We went in knowing that we wanted to bind area rugs out of cut carpet. We went in and choose 3 different patterns from the same line and they came out beautiful. Also we needed a stair runner installed and it came out beautiful. Better than we expected! Best part the installer also brought the area rugs with him so it saved us a trip. read more

Quality carpet for a great price! Had a great overall experience with Crest Carpet. They installed carpet in both of my sons rooms as well as flooring in a small hallway between the rooms. The installers were quick, quiet and professional. Would highly recommend. read more

Their customer service is god awful. They were scheduled to come out on Thursday by 9am....12 rolls around still no installers. I call and desk person says she will find out where they are...she never calls back. It's now 3pm and I call again, oh they'll be there tomorrow instead by 9am, guess what ? Samthing happens again except they don't get back to us till 5pm and tell us Saturday now. So Saturday comes guess what no one shows. I call and they tell me they don't install on saturdays, when just the day before they said they'd be there Saturday morning. I freak out, so at 2 pm a guy shows up with his pregnant wife sitting in car and starts installing our carpet which ended up taking 5 hrs so now 3 days wasted. Oh yeah the way he let his wife sit in car whole time and he jacked up our newly painted walls. They expect us to pay installation after making me miss two extra days of work unpaid. WTF read more

This is a fantastic flooring store! Before I bought here, I had checked out a couple of lower price places, and believe me, with carpeting you get what you pay for. Not that Crest is over priced, they're definitely not. The sales rep Mark Pitkoff spent plenty of time with me helping me to select just the right carpet for our family room and perfect vinyl for our kitchen and laundry room. The installers were so courteous, arriving on time both days and leaving our room spotless. If you're serious about having the best carpet buying experience, this is the place. read more

We purchased carpeting for our business and it could not have been any easier. 3 different flooring specialists suggested ideas for our needs and, even, the owner helped in the process. We weren't sure about the padding and the durability of the carpet, but they made us feel at ease and gave us a great price. The delivery was simple and convenient. When I arrived at work the next day, it looked great...Thanks to everyone at Crest Flooring. We recommend highly! read more

We had carpet put in in 2012 when we first bought our house. The people were polite and very helpful. We had to go through our renovation loan to get the carpet replaced and Crest was very understanding and helpful through that stressful process! read more