1. Craft Rug Mills

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Allentown, PA

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Craft Rug Mills

3.7 (3 reviews)
Closed • 9:00 am - 9:00 pm

Services - Craft Rug Mills

Carpet installation

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5 months ago

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Lomax Carpet & Floors

Lomax Carpet & Floors

(9 reviews)

Bronwyn was so helpful when I needed to pick out the right flooring for my new house! She explained…read morethe options and helped me stay within budget. Some of the order arrived damaged, but lomax replaced it all without hassle.

We have purchased several carpets and area rugs from Carpet & Tile Mart over the years, including…read morewhen they were located at the old Toys R Us, so we naturally returned to them for wall to wall carpeting in our four season room. Unfortunately, this experience was nothing like our past ones. We provided the salesperson with exact room measurements (11'4" × 11'6"), explained that the tack strips were already installed, and were told that the usual $65 concrete installation fee would not apply. Based on that, we placed a $750 deposit on a $1,031.57 purchase, with the understanding that we would pay the installer $55 upon completion. Two weeks before installation, we received a call demanding full payment upfront. When we asked why, we were told they had been "defrauded by customers" and now require payment in advance. This was never mentioned during the sale. We went to the store to pay the balance and questioned why the confirmation email listed both the $55 installation fee and the $65 concrete fee. We were told the original sales order was "only an estimate," another detail never disclosed. When the manager finally approached, he simply presented paperwork for a refund, minus a $50 "measurement fee." The shifting charges, contradictory explanations, and dismissive management made it clear this store does not operate with transparency or professionalism. We took our business to a local carpet store instead and had a smooth, honest experience. Carpet & Tile Mart has deceptive staff, unresponsive management and their hiring practices clearly need improvement. Save yourself the frustration and shop elsewhere.

Craft Rug Mills - carpeting - Updated October 2026

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